Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,392 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,392 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 19th April 2025

Katy Lamb

Internet Reptile 5 star review on 13th March 2025

Ellie Mcveigh

Internet Reptile 5 star review on 8th March 2025

Melvyn Saunders

190

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered live locusts, they were too small and half of them were dead”

Helpful Report

Posted 4 years ago

“my order was wrong i did not ask for medium small crickets or i did not ask for locust small x2 i ask for locust large can you sent me locust large”

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Posted 4 years ago

“Poor customer service. 1 item from 4 was out and f stock. I received no communication and order was just left in the processing stage”

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Posted 4 years ago

“I paid £6.99 for delivery of some flightless fruit flies and received some beetle grubs instead. I contacted internet reptile and received my flightless fruitflies after a further few days. However, 80% of all the fruitflies were dead within 3 days. I paid £9 for all fruitflies to be dead within 6 days. Shocking.”

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Posted 4 years ago

“Your product does not seem to heat and there are no instructions of how to send it back. 5his has been a waste of my money and my Don is disappointed as he can not get the Geko until his tank is hospitable for it.”

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Posted 4 years ago

“Rats came did order large one and both came small”

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Posted 4 years ago

“Sent for two Arcadia floodlights , put them in and waited as I’d read on the reviews to wait as they blow if you don’t. They both came on and was just what I wanted but the next day one had not come on and doesn’t work.”

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Posted 4 years ago

“Our tortoise house was damaged and packaging was all bashed, I really need the house as was collecting tortoise the next day so couldn’t send back, very disappointed”

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Posted 4 years ago

“Communication from this company is non existant. I have a problem with the order I received. I messaged them and to thus day have not had a reply. Can't phone them at this time due to COVID 19. Get your line of communication sorted with your customers.”

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Posted 4 years ago

“The customer service when something is wrong is questionable to say the least.”

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Posted 4 years ago

“Delivered my parcel damaged”

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Posted 4 years ago

“The fly culture I was sent was full of mould. In years of buying them this is the first time I’ve been sent one in this state; it was brown on top and covered in black mould and the bottom of the culture was full of it too. Everything else I ordered was fine, well priced and delivered promptly but in very let down at the state of the culture that was received and it has put me off returning”

Helpful Report

Posted 4 years ago

“A lot where dead and very small for large”

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Posted 4 years ago

“Ordered afew times never had a problem until my last order my crickets had mites and now all my reptiles need to be treated, money's had enough ATM without things like this on top very upset reptile lover 😭”

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Posted 4 years ago

“There were plenty of locusts in the bag but we're all dead within 2 days.”

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Posted 4 years ago

“Sill have received my order”

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Posted 4 years ago

“I received my order but one of my items was missing. I enquired about it and was told I would be given a refund but I am still waiting now over a week later?!!!!”

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Posted 5 years ago

“Disappointed in communication. I ordered some fruit flies for my frogs. I had no email with a progress status so I waited for 2-3 days before I had to send a email asking the question. I understand the difficult time I'm we are all in, however a simple progress email would make a massive difference. The postage cost more then the flies and they wasn't in the best condition. I had to go out and make a trip to my local reptile shop to get some food for my frogs..... The reason I ordered originally via the internet was too to reduce contact with people. I have ordered from here before and I've been happy with the service but this time it will make me think twice in future.”

Helpful Report

Posted 5 years ago

“I ordered 4 basking spot bulbs. They came quickly however one of the bulbs is not working. I have sent an e-mail to ask for advice on how to proceed however, after 3 days I have still not received any response. This is pretty unsatisfactory.”

Helpful Report

Posted 5 years ago

“Received my bulbs quickly.Upset the first one used first oneSaturday 11th evening but had stopped working by Sunday12th.Ordered from your thinking it would be good being for reptiles. William LeSage.”

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Posted 5 years ago

Internet Reptile is rated 4.8 based on 12,392 reviews