Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,452 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,452 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 16th May 2025

191

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery takes too long I still haven't received my order.”

Helpful Report

Posted 6 years ago

“The ease of using the website was good but the actual customer service when a problem arises falls below par. I emailed the day I recieved and still not heard anything a week later. Which I think is rubbish when it's a novice enquiry. I'll buy live feed again but would hope no problems arise due to problems.”

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Posted 6 years ago

“The locust I bought off you are dieing witch Iv never had a problem with before but the cockroaches I got where great”

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Posted 6 years ago

“One of the bulbs had blown before we even tried it once the fitting , the second bulb has worked fine since”

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Posted 6 years ago

“On arival of our order wasent entirely satisfied sone om the order was dead”

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Posted 6 years ago

“Live food was all dead”

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Posted 6 years ago

“The item I received was not the one I order”

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Posted 6 years ago

“Placed order 24th November now 1st December still not received. Sent email on 30th November to enquire on status and funnily enough status changed to despatched but yet to receive a reply to email. Not great is it”

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Posted 6 years ago

“Sent a email about a problem with size of food and had no reply .”

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Posted 6 years ago

“I still haven't received my order and it was meant to arrive yesterday. My dragon is only young and needs to eat 3X a day and hasn't had any today :( still waiting...”

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Posted 6 years ago

“Packaging was damaged and wet, Viv disinfectant bottle was in a sealed bag but leaked out. Bulbs was ok and Jericho rose was fine . Internet reptile did send out a replacement Viv disinfectant , won't be ordering again”

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Posted 7 years ago

“I ordered my African land snail a new home, the money was taken out of my bank account £59.99. It didn't come so on contacting you I was told it wasn't in stock. The money took an age to be put back in my account, and the amount that was put in was only £5.99 not the £59.99 that it cost me.”

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Posted 7 years ago

“It was my first time ordering from Internet reptile I Ordered and payed for 5 tins of can o snails only recived 4 . Would not use again”

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Posted 8 years ago

We are very sorry to hear this, no matter what the issue with an order our team are always here to help. As no previous contact has been made by yourself we will attempt to contact you directly and resolve this without delay.

Posted 8 years ago

Internet Reptile is rated 4.8 based on 12,452 reviews