Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,875 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 5th July 2026

195

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sill have received my order”

Helpful Report

Posted 6 years ago

“I received my order but one of my items was missing. I enquired about it and was told I would be given a refund but I am still waiting now over a week later?!!!!”

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Posted 6 years ago

“Disappointed in communication. I ordered some fruit flies for my frogs. I had no email with a progress status so I waited for 2-3 days before I had to send a email asking the question. I understand the difficult time I'm we are all in, however a simple progress email would make a massive difference. The postage cost more then the flies and they wasn't in the best condition. I had to go out and make a trip to my local reptile shop to get some food for my frogs..... The reason I ordered originally via the internet was too to reduce contact with people. I have ordered from here before and I've been happy with the service but this time it will make me think twice in future.”

Helpful Report

Posted 6 years ago

“I ordered 4 basking spot bulbs. They came quickly however one of the bulbs is not working. I have sent an e-mail to ask for advice on how to proceed however, after 3 days I have still not received any response. This is pretty unsatisfactory.”

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Posted 6 years ago

“Received my bulbs quickly.Upset the first one used first oneSaturday 11th evening but had stopped working by Sunday12th.Ordered from your thinking it would be good being for reptiles. William LeSage.”

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Posted 6 years ago

“I am still waiting on my order that i placed on the 9th of april”

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Posted 6 years ago

“I ordered frozen rats, they had a really odd smell. Emailed customer support, they said the rats have been less than 48 hours in transit and therefore should not have defrosted. I asked if it was normal for the rats to have this odour and never heard a reply.”

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Posted 6 years ago

“Paid £10 extra for frozen food which came defrosted and had to go straight in the bin normally go here for all my food but will definitely be looking elsewhere from now on”

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Posted 6 years ago

“will leave a review after sorting new top for my vivarium as per email your bulb has melted my lid”

Helpful Report

Posted 6 years ago

“This was the first time of ordering and the order said despatched on the 31st but didn’t get to me until the 4th of April.I appreciate times are difficult at present,and nothing is guaranteed to arrive in time,but over half the locusts were dead on arrival.”

Helpful Report

Posted 6 years ago

“although the product is very good the package arrived damage with a split in the side of it”

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Posted 6 years ago

“Sadly two bulbs of 6 were broken when arrived. Could hear them rattling before I opened so knew what was coming. However I don’t think this is a standard service but rather more of a one off so will consider using again.”

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Posted 6 years ago

“I have received my order of a Arcadia slimline luminaire but it has come with a 2 pin European power cable? Obviously being in the Uk I’m unable to use it, I’ve ordered the same item before and it came with a standard British plug and nothing was stated on your website to say otherwise when I purchased the item, I have messaged you on Facebook and tried to call you but haven’t had any response from you, I hope that this issue can be resolved as I was intending to purchase several more from you.”

Helpful Report

Posted 6 years ago

“Delivery left on doorstep in the rain. (Was home all day and nobody knocked door). Frozen mice defrosted. Live cricket soaked. Crickets much smaller than expected for size ordered.”

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Posted 6 years ago

“My order arrived on time opened it all good but very cold warmed up live food locus ok Mario's worms half dead old stock cal worms all dead fruit crubs ok ? Wax worms ? Not good .got a fresh delivery from my pet shop all live food fantastic”

Helpful Report

Posted 6 years ago

“Hi, this is because three of the items were swaps and don’t work brilliantly, and another item was not sent at all!”

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Posted 6 years ago

“First time shopping with Internet Reptile the shop was easy and the price was great just a shame it was ruined by their delivery service, i was on the toilet when they came i shouted one minute and by the time i had got to the door (a matter of minutes) they had left taking my frozen order with them resulting in me having to re arrange delivery for the next day. My full order had to be thrown away safe to say i wont be using them again.”

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Posted 6 years ago

“The bulb has lasted less than a month”

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Posted 6 years ago

“Lack of communication with an item which is “to be credited”. No response from emails. Disappointed”

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Posted 6 years ago

“Arrived quickly and packaged well but unfortunately one of the bulbs I purchased lasted only 2 days, have just put the other one in and hoping this one lasts much longer... very disappointed”

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Posted 6 years ago

Internet Reptile is rated 4.8 based on 12,875 reviews