So far not what I would consider to be a good experience. I ordered various items which all arrived promptly and would of been considered an excellent service. However I was sent an item which without doubt was not new, the box was old and the contents were obviously not new, worst of all it was faulty. I sent an email to explain my disappointment especially as it was for a birthday gift which would now be missing. I was sent a generic email with details on returns with no apology. I have since posted it back and I have yet to receive any further communication so I’m left in the dark on if they have sent a replacement, in the process of refunding me or simply doing nothing and keeping my money.