I ordered some livefood and some equipment (a thermostat and thermometer). The website states all orders are dispatched within 3 working days but both parts of the order were dispatched late. The livefood was dispatched over a week after placing the order. The equipment was packaged in a box too large for the items with no packing material so it's a miricle they weren't damaged. The livefood came 2 days after it was dispatched, and because they hadn't used a heat pack most of the crickets were dead on arrival. The rest had all died after a few days. Luckily the other livefood I ordered was ok. Not very impressed.