Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,856 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,856 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 14th September 2026

196

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a really bad experience with and accessories kit I purchased, kit arrived with wrong parts and some broken. Customer service was awful as they weren't willing to offer anything for this inconvenience and showed a huge lack of care towards this. Definitely will Not be purchasing any more after this. Overall very disappointing”

Helpful Report

Posted 3 years ago

“The snails that were delivered, 3 were deceased. I've emailed you twice about it, only to get no reply.”

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Posted 3 years ago

“Terrible. Would not recommend. My order arrived 1-2 days late despite having paid to have it delivered EARLY (FROM the order date, NOT the dispatch date). Notified you via email that I would not be in on the day of delivery two days prior to its arrival, and received an email that completely glossed over that fact. The item arrived and was left in the sun for 3 and a half days. I contacted you asking for a refund and was not only denied, but the individual that I spoke to refused to take accountability and kept coming up with excuses. I shall not be buying from you again.”

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Posted 3 years ago

“Some of my live food arrived dead , one of the bulbs I brought was smashed and they where late on the order/delivery .”

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Posted 3 years ago

“All crickets were dead within 2 days of being delivered. Normally they'd last at least a week-10 days”

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Posted 3 years ago

“Awful experience to be honest. Ordered bulk locusts of 100 and only had 23 that were not dead! Customer Service were not helpful at all. They wouldn't refund my £3.99 p+p because I ordered a few dubias at £2.89 and because "they were fine" I wasn't entitled to it. So I've now had to re order from somewhere else and a few dubia's cost me nearly £8! Won't be using again...”

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Posted 3 years ago

“Shocking customer service”

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Posted 3 years ago

“Still not received my order”

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Posted 3 years ago

“Ordered mealworms was sent marioworms Sent email was told to send photos of my order and order details which I done. Still waiting for what i actually ordered to arrive. Was first time using this supplier and will be the last”

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Posted 3 years ago

“I was a bit gutted they used DPD local. Never arrived until gone 2pm the next day and on the brink of defrosting. But that's not their fault. My main issue is that I ordered mostly for the fluffs (3-5g) and received everything but the fluffs! Ended up having to go to a shop, which isn't easy at 20 miles away when working full time from home, during their opening hours. Bit gutted to only receive a partial order and the bit I wanted and needed most be missing.”

Helpful Report

Posted 3 years ago

“Purchased a microclimate evo connected 3 on July 6th it arrived while I was out of town when I got home I set the thermostat up as instructed both the yellow and blue channels functioned as they should however the red channel was going way over the set temperature or dropping way below the required temperature which has triggered bother the over and under alarms on the stat contacted the customer support to describe the issue a day later I received a reply which simply said turn the alarm notification off, That's all good and well turning the alarm off but that doesn't fix the fault with the red channel probe which is unusable and could potentially kill my animal if used as it's giving false readings, As of now I've heard nothing more from Internet reptile they haven't offered a replacement or a refund absolutely horrendous customer service you would think they would be quick to resolve the issue especially when customers are spending £160 on a single item, I'll change my review if they rectify the issue until then I will not be buying from this company again.”

Helpful Report

Posted 3 years ago

“I ordered a replacement I’ve bulb and it did not work when it arrived. I have emailed support and also sent a message on the website but have not had any response.”

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Posted 3 years ago

“I started a bug subscription which arrived but I was not happy with the fruit fly culture as it was completely empty and had leaked everywhere - have tried to contact customer service via live chat, email and phone and no answer and no reply to any of my emails 3 weeks later have cancelled my subscription- terrible service”

Helpful Report

Posted 3 years ago

“Paid extra for 24 hour tracked delivery at 9am Wednesday it's now nearly 6pm on Thursday and Royal Mail haven't even received the parcel yet. Since it's a bank holiday weekend and Royal mail don't deliver on bank holidays this now means I have to go out at the weekend to buy crickets as the ones I've ordered won't arrive in time.”

Helpful Report

Posted 3 years ago

“Both of my bulbs didn’t work. This is the third time this has happened. Do not order from here as they do not replace them for you even if they never worked in the first place”

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Posted 3 years ago

“Box contained 6 small live locusts and 2 dead ones.”

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Posted 3 years ago

“The bugs are tiny smaller than my finger nail Is classed as a medium bug, such a waste of money and the resolution was ‘the box says medium’ useful!!!”

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Posted 3 years ago

“My order arrived and they was dead I spoke to someone from your team and they didn’t get back to me”

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Posted 3 years ago

“Waited over 2 weeks for an order only to be told they had received it back because my address wasn’t on it? Rather than ask if I’d like a replacement they just refunded me. Which didn’t help as the items were needed urgently for hatchlings 🤷”

Helpful Report

Posted 3 years ago

“Very poor. Ordered some live food for my friends dad who isnt online himself. Dpd tried to deliver on Friday but he didnt get to the door in time and they drove off. When i called DPD they said it should have been marked up as perishable/ live food and they would have left it in a safe place. Instead it was on the back of a lorry until today when we found the live food was all dead. Contacted online and they said theres nothing they can do. Its such a shame because ive used this company for a few years now and it came recommended to me by a friend.”

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Posted 3 years ago

Internet Reptile is rated 4.8 based on 12,856 reviews