Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,392 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,392 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 19th April 2025

Katy Lamb

Internet Reptile 5 star review on 13th March 2025

Ellie Mcveigh

Internet Reptile 5 star review on 8th March 2025

Melvyn Saunders

190

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered for next day delivery and they came the week after! I emailed them and had no response. Not ordering again.”

Helpful Report

Posted 2 years ago

“Zero customer service! It took them 5 days to reply to my emails and when they did they were very rude! They are impossible to get in contact with, terrible customer service, I won't use them again or recommend them.”

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Posted 2 years ago

“It was rubbish. I ordered a premium rate Saturday delivery service but it arrived in the middle of the week.”

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Posted 2 years ago

“It took a week to get my live food delivered costing me a lot of money and anguish trying to find enough food in local pet shops. There was no communication about the delay and speaking to telesales staff (who were all very professional) didn’t make any difference to the delivery I paid extra for track and trace but didn’t receive any notification of the delivery at all until after it was delivered. When it did arrive, the crickets were all escaping and the Royal Mail staff had had to rebag the parcel twice”

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Posted 2 years ago

“I won't be buying feeders from here again. Order never turned up after receiving a despatch email. When they did turn up there was no labelling on the box to show which way up it needed to be. Which resulted in the fruit fly culture leaking everywhere. All the curly wings were hatched and dead. They also sent a replacement order I didn't ask for. Same situation with labelling and fruit fly culture, literally has larve in the box.”

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Posted 2 years ago

“Arrived late and most of locus were dead I ordered 50 and probably about 20 plus where dead won't be ordering again”

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Posted 2 years ago

“Didn’t receive my last order and have been told that I’m not going to receive a full refund. So much for being a Loyal customer 😡”

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Posted 2 years ago

“Absolutely disappointed in their customer service. Ordered £25 of frozen food for the snake. Arrived mostly thawed, and some Were warm!! And not even a sorry! And no refund as it was under £30. One of the hottest days and they didn’t pack any extra frozen packs…. First time using and won’t be using again!”

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Posted 2 years ago

“First time customer and crickets only lasted two/three days with food and Water (bug balls),not what I expected,don't know why?”

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Posted 2 years ago

“Terrible customer service”

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Posted 2 years ago

“The mice I ordered were fine and kept frozen, but all the Locust I ordered (2 boxes) were all dead. Won't be ordering again.”

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Posted 2 years ago

“Horrendous service. Enclosure did not arrive in time as birthday gift, although Was guaranteed. Had to source from elsewhere”

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Posted 2 years ago

“The order I placed is not what I received”

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Posted 2 years ago

“Terrible service as ordered a cabinet which the delivery company didn't try to deliver so when asked if wanted a refund or replacement I replied I need it as soon as possible so replacement and they go and refund me because (and I quote) "we couldn't get it to you quickly enough" - how in the hell did they know how quick I needed it? What an absolute disaster! Usually the company are pretty good but on this day at this time they had an absolute numpty working things”

Helpful Report

Posted 2 years ago

“Didn't send my full order, and when I contacted them.. they refunded me without offering to send the missing items, meaning I have had to pay another lot of postage. When asked if they could send the items I was told no I have to re order next time. Poor service”

Helpful Report

Posted 2 years ago

“I placed an order which was due to be delivered 27th May. I received a message saying they didn’t have my house number and would it be possible to send me the house number and they’ll try to re deliver on the Monday. I’ve sent numerous messages and haven’t had a reply or received a delivery 🤷🏼‍♂️ It’s now 10 days since the expected delivery and nothing 😞”

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Posted 2 years ago

“Never had an order without issues , would not recommend”

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Posted 2 years ago

“Never had an easy time ordering from here , always an issue that takes way to long to deal with”

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Posted 2 years ago

“Most of the locusts arrived dead, 12 out of 50 were alive! They’re also much smaller than the ones in the pet shops. I had a full refund but have to go out and buy locusts now!”

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Posted 2 years ago

“Tank arrived broken, was picked up the following day and I am yet to receive a replacement 6 days on.”

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Posted 3 years ago

Internet Reptile is rated 4.8 based on 12,392 reviews