Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,856 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,856 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 14th September 2026

196

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Light bulb box open on one end , lamp looks used , returning”

Helpful Report

Posted 3 years ago

“Awful customer service, damaged box. DPD messed up. I contacted DPD as I work in customer service and found out exactly what happened. I contacted you and you were completely wrong with what you said happened with the parcel. You didn’t even bother phoning them and wouldn’t give any compensation. Just awful.”

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Posted 3 years ago

“Order placed October 2022, product received with expiry date of 02/23, no response to email sent. Poor service”

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Posted 3 years ago

“Ordered two uvb lights arrived smashed to bits rang phone number to ask for refund gut was rude on phone has to email pics I sent videos but wanted pics sorry but did they want 200 pics of smashed glass took 6 days for refund”

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Posted 3 years ago

“Fast delivery and lovely man on the phone the item itself was badly scratched as the screws were out of the packet so scratched shame as it was a birthday present too”

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Posted 3 years ago

“Crickets come half dead”

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Posted 3 years ago

“Terrible service and I will not be ordering from this company again”

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Posted 3 years ago

“Unfortunately the majority of the live food arrived dead. This is the only time this has happened.”

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Posted 3 years ago

“Didn't explain correctly when be delivered I missed it no refund or animal food disgusting”

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Posted 3 years ago

“You sent me a replacement product without asking me and then didn't apologise or offer to send me the correct product.”

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Posted 3 years ago

“DO NOT USE THESE PEOPLE!!!!! My order was sent incorrectly(only half the order). They did NOTHING to help except quote Terms & Conditions. I lost 3 months' worth of supplies that I can not afford. Terrible Business.”

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Posted 3 years ago

“Do not order, I’ve waiting 2 weeks nearly an still received my order. They still haven’t refunded me, good job I found another source for food otherwise my bearded dragon would dead. Give a wide berth do not order,”

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Posted 3 years ago

“Arrived late after paying for next day delivery. Both items were either broke or faulty. Will not buy again.”

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Posted 4 years ago

“The delivery never gets here on time so im always having to run to the shop to get more to supplement the fact it says 1-3 working days delivery when it clearly isn't.”

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Posted 4 years ago

“I ordered crickets and received cockroaches, couldn’t find anywhere to let them know about this!”

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Posted 4 years ago

“My order never arrived”

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Posted 4 years ago

“I ordered for next day delivery and they came the week after! I emailed them and had no response. Not ordering again.”

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Posted 4 years ago

“Zero customer service! It took them 5 days to reply to my emails and when they did they were very rude! They are impossible to get in contact with, terrible customer service, I won't use them again or recommend them.”

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Posted 4 years ago

“It was rubbish. I ordered a premium rate Saturday delivery service but it arrived in the middle of the week.”

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Posted 4 years ago

“It took a week to get my live food delivered costing me a lot of money and anguish trying to find enough food in local pet shops. There was no communication about the delay and speaking to telesales staff (who were all very professional) didn’t make any difference to the delivery I paid extra for track and trace but didn’t receive any notification of the delivery at all until after it was delivered. When it did arrive, the crickets were all escaping and the Royal Mail staff had had to rebag the parcel twice”

Helpful Report

Posted 4 years ago

Internet Reptile is rated 4.8 based on 12,856 reviews