Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,885 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,885 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 5th July 2026

195

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“completely useless, i ordered a bulb for my arcadia system, i had the order dispatched email then 2-3 days later a partial refund. no answers or email off them explaining. they didnt even refund me the postage.. i just cut my losses and will never shop there again. they could have just sent another but they would rather have bad relations from the start. i certainly wont risk buying with them again if im going to lose money”

Helpful Report

Posted 3 years ago

“Light bulb box open on one end , lamp looks used , returning”

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Posted 3 years ago

“Awful customer service, damaged box. DPD messed up. I contacted DPD as I work in customer service and found out exactly what happened. I contacted you and you were completely wrong with what you said happened with the parcel. You didn’t even bother phoning them and wouldn’t give any compensation. Just awful.”

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Posted 3 years ago

“Order placed October 2022, product received with expiry date of 02/23, no response to email sent. Poor service”

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Posted 4 years ago

“Ordered two uvb lights arrived smashed to bits rang phone number to ask for refund gut was rude on phone has to email pics I sent videos but wanted pics sorry but did they want 200 pics of smashed glass took 6 days for refund”

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Posted 4 years ago

“Fast delivery and lovely man on the phone the item itself was badly scratched as the screws were out of the packet so scratched shame as it was a birthday present too”

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Posted 4 years ago

“Crickets come half dead”

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Posted 4 years ago

“Terrible service and I will not be ordering from this company again”

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Posted 4 years ago

“Unfortunately the majority of the live food arrived dead. This is the only time this has happened.”

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Posted 4 years ago

“Didn't explain correctly when be delivered I missed it no refund or animal food disgusting”

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Posted 4 years ago

“You sent me a replacement product without asking me and then didn't apologise or offer to send me the correct product.”

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Posted 4 years ago

“DO NOT USE THESE PEOPLE!!!!! My order was sent incorrectly(only half the order). They did NOTHING to help except quote Terms & Conditions. I lost 3 months' worth of supplies that I can not afford. Terrible Business.”

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Posted 4 years ago

“Do not order, I’ve waiting 2 weeks nearly an still received my order. They still haven’t refunded me, good job I found another source for food otherwise my bearded dragon would dead. Give a wide berth do not order,”

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Posted 4 years ago

“Arrived late after paying for next day delivery. Both items were either broke or faulty. Will not buy again.”

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Posted 4 years ago

“The delivery never gets here on time so im always having to run to the shop to get more to supplement the fact it says 1-3 working days delivery when it clearly isn't.”

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Posted 4 years ago

“I ordered crickets and received cockroaches, couldn’t find anywhere to let them know about this!”

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Posted 4 years ago

“My order never arrived”

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Posted 4 years ago

“I ordered for next day delivery and they came the week after! I emailed them and had no response. Not ordering again.”

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Posted 4 years ago

“Zero customer service! It took them 5 days to reply to my emails and when they did they were very rude! They are impossible to get in contact with, terrible customer service, I won't use them again or recommend them.”

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Posted 4 years ago

“It was rubbish. I ordered a premium rate Saturday delivery service but it arrived in the middle of the week.”

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Posted 4 years ago

Internet Reptile is rated 4.8 based on 12,885 reviews