Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,393 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,393 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 19th April 2025

Katy Lamb

Internet Reptile 5 star review on 13th March 2025

Ellie Mcveigh

Internet Reptile 5 star review on 8th March 2025

Melvyn Saunders

190

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased 100 large hoppers and the ones I received were tiny I emailed and sent photos to be told no they are large I have kept reptiles for years and know what to expect. Not pleased at all”

Helpful Report

Posted 3 years ago

“I Ordered a crickets and all of them come dead :( I been told they are just frozen and they will wake but unfortunately they didn’t. Also I come to pick up the order in person and they says on the website they are open on the weekends at 10am till 2pm and when I come to pick up the order on Saturday nobody was there!? So I contacted them and they even didn’t apologize! They just says the stuff didn’t come and I can come a different day to pick it up! But who is gona pay me a time and petrol money which a wasted to get there!?!?! The customer Servis is very poor! Never ever again!!”

Helpful Report

Posted 3 years ago

“Considering 5 days ago the crickets I received were all dead. Every single 1 of them, & I notified you immediately, received a response requesting a photo of the dead crickets, which I sent immediately, & 5 days later have heard nothing since...Good job I've found a different supplier who delivered live crickets within 24 hours, who I'll be sticking with from now on.”

Helpful Report

Posted 3 years ago

“Part of order didn’t turn up. Messages from the Facebook page to be told livefood had been sent straight from breeder. Messaged website page to be told livefood was not showing it had been dispatched so would be resent. Come on guys talk to each other.”

Helpful Report

Posted 3 years ago

“Still haven’t received my order and now lost all but 2 of my baby milk frogs Shipping seems to be very relaxed not happy now don’t need most of the order and lost lots very upset”

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Posted 3 years ago

“Made a order before christmas and still hant recieved my order ive emailed them and had no response”

Helpful Report

Posted 3 years ago

“Very Bad...... live food dead on arrival i ordered large size but got the small size i want a refund!”

Helpful Report

Posted 3 years ago

“Terrible service turned up late and all the food was dead won't be ordering again”

Helpful Report

Posted 3 years ago

“Ordered waxworms, 2 packs of young dubia roaches and 2 packs of adult dubia roaches, had over 8 of the total 12 adult roaches dead in the box and a further 5 of the young roaches dead/dying too. Customer service basically said it was on me since I ordered it 'during the Christmas period' even though I had ordered well after Christmas, and the package was delivered the day after it was sent out. No regard for customer service and I won't be buying anything here again. Would not trust them to care for the live food adequately since they have such disregard for the business as a whole. Honestly very disappointed.”

Helpful Report

Posted 3 years ago

“Never came on the time expected so no one was home and I now have to wait until Thursday to get it and it was frozen mice so I’m not going to be able to use them now”

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Posted 3 years ago

“My frozen mice arrived defrosted - I’ve never had issues with buying frozen mice from other retailers. I won’t be ordering from internet reptiles again sadly as I think this is a common issue (going from other reviews on Facebook).”

Helpful Report

Posted 3 years ago

“Item was damaged when delivered.”

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Posted 3 years ago

“I'm a first-time customer. I ordered a tub of medium-sized crickets, I got very tiny little ones instead! I won't be using this company again! I've already found another supplier! Such a simple order and you messed it up, this is why I've rated you 1 star!”

Helpful Report

Posted 3 years ago

“Never received our order despite contacting customer services”

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Posted 3 years ago

“Still haven't gotten my frozen rats”

Helpful Report

Posted 3 years ago

“Not received the items google auto corrected postcode rang and told delivery company and reptials and said be sorted still nothing rang again and still nothing”

Helpful Report

Posted 3 years ago

“don’t have my order”

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Posted 3 years ago

“Order dispatched on the 1st of December and not arrived as I write this review on the 6th December, what moor can I say”

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Posted 3 years ago

“Item not delivered”

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Posted 3 years ago

“Terrible customer service. Order arrived late and wasn’t allowed a refund or another delivery. Terrible and waste of money.”

Helpful Report

Posted 3 years ago

Internet Reptile is rated 4.8 based on 12,393 reviews