Ordered waxworms, 2 packs of young dubia roaches and 2 packs of adult dubia roaches, had over 8 of the total 12 adult roaches dead in the box and a further 5 of the young roaches dead/dying too. Customer service basically said it was on me since I ordered it 'during the Christmas period' even though I had ordered well after Christmas, and the package was delivered the day after it was sent out. No regard for customer service and I won't be buying anything here again. Would not trust them to care for the live food adequately since they have such disregard for the business as a whole. Honestly very disappointed.