Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,621 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,621 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 16th August 2025

193

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“they claim next day delivery meanwhile its been 5 days and im still waiting. tried to call and no response, emailed them and no response. no updates about my order. really disappointed.”

Helpful Report

Posted 4 years ago

“Haven’t delivers parcel”

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Posted 4 years ago

“This is the second time my package arrived damaged and this time several flies where killed because of the damages”

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Posted 4 years ago

“zero customer service help after you suggested the wrong cabinet then i have to pay for the return and also you take money off the refund as its now second hand,disgusting company and no help now we have to settle for a partial refund warning do not shop here at all”

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Posted 4 years ago

“Always been my first stop for reptile supplies but I’ll unfortunately have to find an alternative as their customer service is very much lacking. I’m expected to pay for a return and delivery of a new order when the issue has arisen due to their lack of information in the description of an item. The response I received basically said it’s my own fault and I’ll have to pay for it. Disappointing.”

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Posted 4 years ago

“Bulb arrived and didn’t work. They responded by asking for pic of my set up and temperature proof. Did that and they send they would replace when proof of return was sent. Now they say that when they receive it back they will then test it and send replacement. I won’t be purchasing here again. The box it arrived in wasn’t even labelled fragile and was cheaply packed.”

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Posted 4 years ago

“Food didn’t come until a week after I ordered it even though I got the most expensive delivery option, worms were dead.”

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Posted 4 years ago

“Absolutely useless”

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Posted 4 years ago

“I returned an item to internet reptile and still haven't got my refund and it's been over a week. I've emailed and still have not got any reply.”

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Posted 4 years ago

“I’m still awaiting a refund for a returned product and it is impossible to speak to anyone regarding this. I’m really disappointed by the lack of communication and poor customer service.”

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Posted 4 years ago

“Ordered 2 large calci worm, came in 3 days but over 50% dead, pathetic quality”

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Posted 4 years ago

“Very disappointed six days waiting for an item that has needed within a few days even paid for quicker delivery will not use again, I was a regular customer and even boarded my lizards as I live locally.”

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Posted 4 years ago

“Not happy can't talk to no one and there is a miss communication in email if someone just call me that be great 07542287707”

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Posted 4 years ago

“Doesn’t look like the image. To be honest, quality is also quite bad.”

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Posted 4 years ago

“Very poor condition if box on delivery . Missing almost all the morio worms from the box due to being in sufficiently packed . Will not buy again .”

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Posted 4 years ago

“ordered a vivarium 10 days ago and it still hasn't arrived”

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Posted 4 years ago

“Ordered and paid, needed to add an item that I forgot, as it was 1 minute 40 seconds after placing the order I presumed that amending would be ok, apparently not, tried to make me pay delivery twice so didn't bother ordering and won't use these again, original item was rubbish so threw away.”

Helpful Report

Posted 4 years ago

“Placed an order and never got it. No apology or explanation to why. They told me they would investigate with the breeders but i heard nothing. My emails was ignored. They did answer me . after a week of emails and i got a refund. Very bad Customer service.”

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Posted 4 years ago

“I bought a bug enclosure and it came broken. Tried to contact for refund or retern but no reply. Very dissapointed. Wont be shopping herer again.”

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Posted 4 years ago

“Didn't receive my order for the second time running. Emailed and asked where my order was but Internet Reptile said it had been delivered so I lost all monies as they would not give me a refund.”

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Posted 4 years ago

Internet Reptile is rated 4.8 based on 12,621 reviews