Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,885 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,885 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 5th July 2026

195

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not heard back from you in regards to a simple exchange of uv so it's within the return policy, very disappointed. Please can you get in touch asap”

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Posted 4 years ago

“To expensive”

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Posted 4 years ago

“Very disappointed, missed delivery as I have mobility problems and now I have nothing for the money I paid. Not ordering from this site again.”

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Posted 4 years ago

“Ordered live locusts, most were dead and the few that survived were in a bad way and unusable. Won't use again.”

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Posted 4 years ago

“On website it says the bugs come straight from the farm. That's a lie. It's twice I've ordered from here and I won't again. Small tub of wax worms mostly all turning brown. Calcium worms all dead, No movement in any of them. Large tub of wax worms some are already brown with the rest of them extremely slow and have dead. The only thing that looked decent was the meal worms. Will not be ordering from here again.”

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Posted 5 years ago

“Ordered for 2 day express delivery on Sunday, still hasn't arrived”

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Posted 5 years ago

“Item arrived broken. Replacement offered but I have to cover return cost. Not right. Won’t be buying anything from internet reptile again and wouldn’t recommend to anyone. I wasn’t going to bother leaving a negative review, but as you keep emailing asking for my review, here you are!!”

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Posted 5 years ago

“I have rated 1 because I ordered the wrong size mice and I have had to throw them away”

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Posted 5 years ago

“Haven’t received my items that I had to pay £9.99 for fast shipping for Because some of he order is time sensitive and and have submitted my concerns about it, and replied to the automatic email the sent me, and haven’t received any reply but I have received an email to review my order that I haven’t even got”

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Posted 5 years ago

“they claim next day delivery meanwhile its been 5 days and im still waiting. tried to call and no response, emailed them and no response. no updates about my order. really disappointed.”

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Posted 5 years ago

“Haven’t delivers parcel”

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Posted 5 years ago

“This is the second time my package arrived damaged and this time several flies where killed because of the damages”

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Posted 5 years ago

“zero customer service help after you suggested the wrong cabinet then i have to pay for the return and also you take money off the refund as its now second hand,disgusting company and no help now we have to settle for a partial refund warning do not shop here at all”

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Posted 5 years ago

“Always been my first stop for reptile supplies but I’ll unfortunately have to find an alternative as their customer service is very much lacking. I’m expected to pay for a return and delivery of a new order when the issue has arisen due to their lack of information in the description of an item. The response I received basically said it’s my own fault and I’ll have to pay for it. Disappointing.”

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Posted 5 years ago

“Bulb arrived and didn’t work. They responded by asking for pic of my set up and temperature proof. Did that and they send they would replace when proof of return was sent. Now they say that when they receive it back they will then test it and send replacement. I won’t be purchasing here again. The box it arrived in wasn’t even labelled fragile and was cheaply packed.”

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Posted 5 years ago

“Food didn’t come until a week after I ordered it even though I got the most expensive delivery option, worms were dead.”

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Posted 5 years ago

“Absolutely useless”

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Posted 5 years ago

“I returned an item to internet reptile and still haven't got my refund and it's been over a week. I've emailed and still have not got any reply.”

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Posted 5 years ago

“I’m still awaiting a refund for a returned product and it is impossible to speak to anyone regarding this. I’m really disappointed by the lack of communication and poor customer service.”

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Posted 5 years ago

“Ordered 2 large calci worm, came in 3 days but over 50% dead, pathetic quality”

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Posted 5 years ago

Internet Reptile is rated 4.8 based on 12,885 reviews