Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,395 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,395 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

Write Your review

Tell us how Internet Reptile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Internet Reptile 5 star review on 19th April 2025

Katy Lamb

Internet Reptile 5 star review on 13th March 2025

Ellie Mcveigh

Internet Reptile 5 star review on 8th March 2025

Melvyn Saunders

190

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish Service. Multiple items arrived damaged. No real packaging. Customer service a joke. Bought it all again from Reptile Centre and it was much better. Worth the extra £2 they charged. Seriously - Customer service emails were barely in English. Had to chase for my refund .”

Helpful Report

Posted 4 years ago

“Ordered 8 of these bulbs, when they arrived one was smashed and a few others were broken internally. I was offered a credit which I used to replace the bulbs. Since then 5 of the bulbs have lasted around a day before blowing. I won't be ordering these again.”

Helpful Report

Posted 4 years ago

“Before I start, I have ordered products in the past and not had any problems. On this occasion I ordered a lucky herp nursery 2, it arrived on time but broken. This was all dealt with and a replacement sent out once the faulty unit had arrived back. All good, I understand not every unit is perfect despite best efforts. Second unit arrived, broken. I contact as I’m worried about the fact a third unit will also be broken as it was a near identical fault and that this unit is time sensitive to my business.. I simply get an automated response offering a return and then two more emails asking for reviews on my experience but nothing concerning my previous questions. After this lack of customer service (I do appreciate these are difficult times), I ask for a refund instead (I get a very quick response confirming I can get a refund, hence I’m really not happy with the previous automated response). Then my refund was delayed for some reason, although when contacted about it was swiftly sorted out and returned. This has damaged my confidence with a company I previously trusted with my business.”

Helpful Report

Posted 4 years ago

“I paid for express delivery and the order took 7 day! Crickets were fine, mealworms were a dead black mush within a week. Would not use again.”

Helpful Report

Posted 4 years ago

“Both of my mantis have passed away after consuming the flies I’ve purchased from you. I refuse to believe they passed for any other reasons as both temperatures, humidity, enclosures and temperaments were spot on.”

Helpful Report

Posted 4 years ago

“Order still hasn’t arrived after almost 2 weeks and has been in dispatch for 1 week. Guessing that any ‘live food’ will be dead by the time it arrives”

Helpful Report

Posted 4 years ago

“Im not impressed for i found sharo plastic in the dirt while dissolving it from the brick”

Helpful Report

Posted 4 years ago

“Received broken products. Experienced poor one word answer customer support.”

Helpful Report

Posted 4 years ago

“I would like to review your dwarf tropical woodlice but I would have needed to receive them first. Poorly packed parcel with flies, fly culture and springtails. Culture leaked as it was packed in the box sideways with no this way up markings. No notification was on the delivery note that this was a part order. Tried to call but your not accepting calls, used contact form on the front of your website, doesn't work. I then had to scroll through your website to find another form to contact you on. Within three hours of my message being sent, I received a refund from PayPal for the woodlice. At no point have I had any contact from you. Will not be using you again. I'd give 0 stars if I could.”

Helpful Report

Posted 4 years ago

“Item I bought was faulty all I wanted was a refund customer service made me feel so upset. Never again will I use or recommend”

Helpful Report

Posted 4 years ago

“Still waiting for food ordered a week n half ago”

Helpful Report

Posted 4 years ago

“I bought 4 bulbs 3 blew within 2 days when I speak to someone they basically said hard luck there was no guarente”

Helpful Report

Posted 4 years ago

“Half of my order never arrived”

Helpful Report

Posted 4 years ago

“Items of my order were missing on arrival”

Helpful Report

Posted 4 years ago

“very poor service item arrived broken and i have still not been sent a replacement and this has been for one week now”

Helpful Report

Posted 4 years ago

“Hi I have already sent a letter stating my disappointment at ur service . I received the bulb I ordered but live food I’m still waiting since I think last Saturday .. I understand that one of the live food orders were out of stock but I didn’t get told this and because one was out of stock the other wasn’t sent out either so I ended up with two days with no food for my dragon . I messaged after that and was told stock was expected the next day and then my live food would be dispatched so I didn’t go to buy any additional live food but nothing has come still ... so now I’m without food again and got to go try a shop to see if they have any . I’ve been on my account And it’s saying nothing has been dispatched still . So as you can imagine I am very upset with all this and it seems to me that ur website is not reliable enough to continue ordering live food ... surely as it’s food if one is out of stock the other item being food would be sent ? Sending nothing leaves people stuck without food so I’m really disappointed with internet reptile ”

Helpful Report

Posted 4 years ago

“false advertising about next day delivery... we urgently needed a new vivarium for our geckos and this was the fastest shipping date ... it took three weeks to come”

Helpful Report

Posted 4 years ago

“My order never showed after a week and a half and it took multiple times contacting you to try and get a refund”

Helpful Report

Posted 4 years ago

“Very poor service will never order again”

Helpful Report

Posted 4 years ago

“Slow giving refunds would not shop with them again”

Helpful Report

Posted 4 years ago

Internet Reptile is rated 4.8 based on 12,395 reviews