Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,689 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,689 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 8th March 2026

194

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't receive my order for the second time running. Emailed and asked where my order was but Internet Reptile said it had been delivered so I lost all monies as they would not give me a refund.”

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Posted 4 years ago

“Hello, I’ve been sent a broken bulb - I’ve emailed but no response!”

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Posted 4 years ago

“Arcadia basking spotlight 100w lasted less than 1 week, similar to another review really poor”

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Posted 4 years ago

“Shocking service. Sent a tube light in inadequate packing and it arrived smashed. Ordered a tiny box of live food for £2.00 at the same time. Refunded the light bulb but refused to refund the p&p in full or part even though the packaging was poor because of the live food!!!! Will not use again!!!! Charging £4.95 p&p and didn't even use a reinforced tube, just a flimsy old used box.”

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Posted 4 years ago

“Poor quality calciworms and one of the 2 boxes ordered contained only soil.”

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Posted 4 years ago

“Item still not arrived”

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Posted 4 years ago

“I did not receive the food for my geckoes, they went without food for a while until I could order some from elsewhere, I still have not received a refund”

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Posted 4 years ago

“Product arrived with a destroyed package (all 3 bags of sand)”

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Posted 4 years ago

“I ordered an incubator on a thursday and was sent an email from the seller and the courier saying it would be delivered the next day (friday). Stayed in all day and kept checking the tracking and suddenly mid afternoon it changed to it was being delivered the following monday!! Emailed the seller and eventually was told it was the couriers fault and they do it all the time................why not change couriers then?!! Would never order from this company again!!!!”

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Posted 4 years ago

“Rubbish Service. Multiple items arrived damaged. No real packaging. Customer service a joke. Bought it all again from Reptile Centre and it was much better. Worth the extra £2 they charged. Seriously - Customer service emails were barely in English. Had to chase for my refund .”

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Posted 4 years ago

“Ordered 8 of these bulbs, when they arrived one was smashed and a few others were broken internally. I was offered a credit which I used to replace the bulbs. Since then 5 of the bulbs have lasted around a day before blowing. I won't be ordering these again.”

Helpful Report

Posted 4 years ago

“Before I start, I have ordered products in the past and not had any problems. On this occasion I ordered a lucky herp nursery 2, it arrived on time but broken. This was all dealt with and a replacement sent out once the faulty unit had arrived back. All good, I understand not every unit is perfect despite best efforts. Second unit arrived, broken. I contact as I’m worried about the fact a third unit will also be broken as it was a near identical fault and that this unit is time sensitive to my business.. I simply get an automated response offering a return and then two more emails asking for reviews on my experience but nothing concerning my previous questions. After this lack of customer service (I do appreciate these are difficult times), I ask for a refund instead (I get a very quick response confirming I can get a refund, hence I’m really not happy with the previous automated response). Then my refund was delayed for some reason, although when contacted about it was swiftly sorted out and returned. This has damaged my confidence with a company I previously trusted with my business.”

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Posted 4 years ago

“I paid for express delivery and the order took 7 day! Crickets were fine, mealworms were a dead black mush within a week. Would not use again.”

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Posted 4 years ago

“Both of my mantis have passed away after consuming the flies I’ve purchased from you. I refuse to believe they passed for any other reasons as both temperatures, humidity, enclosures and temperaments were spot on.”

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Posted 4 years ago

“Order still hasn’t arrived after almost 2 weeks and has been in dispatch for 1 week. Guessing that any ‘live food’ will be dead by the time it arrives”

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Posted 4 years ago

“Im not impressed for i found sharo plastic in the dirt while dissolving it from the brick”

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Posted 4 years ago

“Received broken products. Experienced poor one word answer customer support.”

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Posted 4 years ago

“I would like to review your dwarf tropical woodlice but I would have needed to receive them first. Poorly packed parcel with flies, fly culture and springtails. Culture leaked as it was packed in the box sideways with no this way up markings. No notification was on the delivery note that this was a part order. Tried to call but your not accepting calls, used contact form on the front of your website, doesn't work. I then had to scroll through your website to find another form to contact you on. Within three hours of my message being sent, I received a refund from PayPal for the woodlice. At no point have I had any contact from you. Will not be using you again. I'd give 0 stars if I could.”

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Posted 4 years ago

“Item I bought was faulty all I wanted was a refund customer service made me feel so upset. Never again will I use or recommend”

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Posted 4 years ago

“Still waiting for food ordered a week n half ago”

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Posted 5 years ago

Internet Reptile is rated 4.8 based on 12,689 reviews