Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,856 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,856 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 14th September 2026

196

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven’t received my order and now lost all but 2 of my baby milk frogs Shipping seems to be very relaxed not happy now don’t need most of the order and lost lots very upset”

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Posted 4 years ago

“Made a order before christmas and still hant recieved my order ive emailed them and had no response”

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Posted 4 years ago

“Very Bad...... live food dead on arrival i ordered large size but got the small size i want a refund!”

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Posted 4 years ago

“Terrible service turned up late and all the food was dead won't be ordering again”

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Posted 4 years ago

“Ordered waxworms, 2 packs of young dubia roaches and 2 packs of adult dubia roaches, had over 8 of the total 12 adult roaches dead in the box and a further 5 of the young roaches dead/dying too. Customer service basically said it was on me since I ordered it 'during the Christmas period' even though I had ordered well after Christmas, and the package was delivered the day after it was sent out. No regard for customer service and I won't be buying anything here again. Would not trust them to care for the live food adequately since they have such disregard for the business as a whole. Honestly very disappointed.”

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Posted 4 years ago

“Never came on the time expected so no one was home and I now have to wait until Thursday to get it and it was frozen mice so I’m not going to be able to use them now”

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Posted 4 years ago

“My frozen mice arrived defrosted - I’ve never had issues with buying frozen mice from other retailers. I won’t be ordering from internet reptiles again sadly as I think this is a common issue (going from other reviews on Facebook).”

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Posted 4 years ago

“Item was damaged when delivered.”

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Posted 4 years ago

“I'm a first-time customer. I ordered a tub of medium-sized crickets, I got very tiny little ones instead! I won't be using this company again! I've already found another supplier! Such a simple order and you messed it up, this is why I've rated you 1 star!”

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Posted 4 years ago

“Never received our order despite contacting customer services”

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Posted 4 years ago

“Still haven't gotten my frozen rats”

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Posted 4 years ago

“Not received the items google auto corrected postcode rang and told delivery company and reptials and said be sorted still nothing rang again and still nothing”

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Posted 4 years ago

“don’t have my order”

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Posted 4 years ago

“Order dispatched on the 1st of December and not arrived as I write this review on the 6th December, what moor can I say”

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Posted 4 years ago

“Item not delivered”

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Posted 4 years ago

“Terrible customer service. Order arrived late and wasn’t allowed a refund or another delivery. Terrible and waste of money.”

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Posted 4 years ago

“Can't get past the check out a majority of the time and noone answers my queries either, both live chat and email”

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Posted 4 years ago

“I never received my order Disappointed GX”

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Posted 4 years ago

“Terrible customer service. Don’t care about customer experience at all. Will not be using internet reptile ever again.”

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Posted 4 years ago

“Not heard back from you in regards to a simple exchange of uv so it's within the return policy, very disappointed. Please can you get in touch asap”

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Posted 4 years ago

Internet Reptile is rated 4.8 based on 12,856 reviews