Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,452 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,452 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 16th May 2025

191

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service. Order arrived late and wasn’t allowed a refund or another delivery. Terrible and waste of money.”

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Posted 3 years ago

“Can't get past the check out a majority of the time and noone answers my queries either, both live chat and email”

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Posted 3 years ago

“I never received my order Disappointed GX”

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Posted 3 years ago

“Terrible customer service. Don’t care about customer experience at all. Will not be using internet reptile ever again.”

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Posted 3 years ago

“Not heard back from you in regards to a simple exchange of uv so it's within the return policy, very disappointed. Please can you get in touch asap”

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Posted 3 years ago

“To expensive”

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Posted 3 years ago

“Very disappointed, missed delivery as I have mobility problems and now I have nothing for the money I paid. Not ordering from this site again.”

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Posted 3 years ago

“Ordered live locusts, most were dead and the few that survived were in a bad way and unusable. Won't use again.”

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Posted 3 years ago

“On website it says the bugs come straight from the farm. That's a lie. It's twice I've ordered from here and I won't again. Small tub of wax worms mostly all turning brown. Calcium worms all dead, No movement in any of them. Large tub of wax worms some are already brown with the rest of them extremely slow and have dead. The only thing that looked decent was the meal worms. Will not be ordering from here again.”

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Posted 3 years ago

“Ordered for 2 day express delivery on Sunday, still hasn't arrived”

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Posted 3 years ago

“Item arrived broken. Replacement offered but I have to cover return cost. Not right. Won’t be buying anything from internet reptile again and wouldn’t recommend to anyone. I wasn’t going to bother leaving a negative review, but as you keep emailing asking for my review, here you are!!”

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Posted 3 years ago

“I have rated 1 because I ordered the wrong size mice and I have had to throw them away”

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Posted 3 years ago

“Haven’t received my items that I had to pay £9.99 for fast shipping for Because some of he order is time sensitive and and have submitted my concerns about it, and replied to the automatic email the sent me, and haven’t received any reply but I have received an email to review my order that I haven’t even got”

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Posted 3 years ago

“they claim next day delivery meanwhile its been 5 days and im still waiting. tried to call and no response, emailed them and no response. no updates about my order. really disappointed.”

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Posted 3 years ago

“Haven’t delivers parcel”

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Posted 3 years ago

“This is the second time my package arrived damaged and this time several flies where killed because of the damages”

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Posted 3 years ago

“zero customer service help after you suggested the wrong cabinet then i have to pay for the return and also you take money off the refund as its now second hand,disgusting company and no help now we have to settle for a partial refund warning do not shop here at all”

Helpful Report

Posted 3 years ago

“Always been my first stop for reptile supplies but I’ll unfortunately have to find an alternative as their customer service is very much lacking. I’m expected to pay for a return and delivery of a new order when the issue has arisen due to their lack of information in the description of an item. The response I received basically said it’s my own fault and I’ll have to pay for it. Disappointing.”

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Posted 3 years ago

“Bulb arrived and didn’t work. They responded by asking for pic of my set up and temperature proof. Did that and they send they would replace when proof of return was sent. Now they say that when they receive it back they will then test it and send replacement. I won’t be purchasing here again. The box it arrived in wasn’t even labelled fragile and was cheaply packed.”

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Posted 3 years ago

“Food didn’t come until a week after I ordered it even though I got the most expensive delivery option, worms were dead.”

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Posted 3 years ago

Internet Reptile is rated 4.8 based on 12,452 reviews