Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,617 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,617 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 16th August 2025

193

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered on 16th July and still haven’t received the thermostat that I paid for. I contacted internet reptile and told them that my old thermostat had broken and I needed a replacement for my snake who’s life depends on it. I haven’t heard from them for weeks and it seems clear they are only interested in money not the well being of animals!!! Keep well clear of this company”

Helpful Report

Posted 1 year ago

“Still waiting on right order”

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Posted 1 year ago

“The Golden fruit flies which are stated as being 'flightless' are definitely able to fly and are now loose in my house. May wish to update your description.”

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Posted 1 year ago

“Still not arrived, taking ages to get a fix. Buying extras elsewhere while I wait.”

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Posted 1 year ago

“Not happy with the quality of the meal worms , 85% of them had died, well love to still keep ordering due to very convenient but quality was poor, sorry, Josh.”

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Posted 1 year ago

“Both boxes taped together, cage box ripped & mesh of cage also ripped. Will not use this company again.”

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Posted 1 year ago

“Shocking Customer care when it comes to damaged items. Still no reply over a week I have waited and still nothing.”

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Posted 1 year ago

“Horrible company Non exsistingt customer service Sent out dead live food Ignored my emails and live chat requests for replacements Avoid this company”

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Posted 1 year ago

“None of these curly wing fly casters have hatched yet and it's been more than 3 days now they should of started to hatch”

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Posted 1 year ago

“Parcel just left in the garden in the pouring rain, emailed them to let them know and no response at all !!! Very poor service and even worse carrier used. Would I recommend them NO is the simple answer”

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Posted 1 year ago

“I ordered a lightbulb for my leopard gecko and it didn’t work from the get go”

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Posted 1 year ago

“6 days for 24 hour tracked delivery and the emails i got back regarding this were very unhelpful and rude. Would not suggest this company ever.”

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Posted 1 year ago

“Vivarium arrived completely broken and unusable. Wood panes really cracked or some snapped in two. I saw other reviews of this product saying they had cracks in the wood when it arrived but thought it would be alright. To make it worse when I contacted customer service about a refund, they replied initially but then stopped. They've never gotten back to me after 2 follow up emails. So now I have an unusable vivarium that I've paid about £200 for and no sign of a refund. Don't recommend.”

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Posted 1 year ago

“I ordered a plant decoration but it didn't stick to the vivarium. Apparently it is only made for glass but this wasn't mentioned at all on the website. I had to pay postage if I wanted to return it. Terrible customer service.”

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Posted 1 year ago

“Poor customer service, they stopped responding to emails. 2 items damaged.”

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Posted 1 year ago

“Poor service 5 days when neddy deliver is paid for”

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Posted 1 year ago

“Paid extra for next day delivery and they never dispatched it until I chased it up on the second day and even that wasn’t easy as you can’t call them. You have to do it through a messaging service that took seven hours for a reply.”

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Posted 1 year ago

“I have shopped with them a couple of times although after my last experience I won't be shopping with them again. I paid extra for delivery to be within 1-2 days. I placed the order on a Saturday morning but didn't receive my order until Thursday afternoon. The box had a big hole & the disinfectant had been squashed at the top so leaked a little.I emailed them but they haven't been interested in my complaint just kept asking for me to review the so called support I received which was nonexistent. I am extremely disappointed & angry. Customer service is appalling.”

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Posted 1 year ago

“Unfortunately my item was not adequately packaged and arrived broken and empied into the cardboard box. The item was 1 Kg of Pro Rep calcium blocks in a rigid plastic container and the plastic broke into shards and the blocks then loose inside the cardboard box. I am unable to claim a refund despite sending photos as I had disposed of the mess due to a delay in response to my 2 e-mails despite e-mailing immediately on receipt.”

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Posted 1 year ago

“Not happy j ordered 2 coconut hides 1 reptile hide and 10 frozen pinkies only received the coconut hides and the delivery company took a pic of my door and said I wasn't in 22nd Feb when I was in all day and you say you can't cobbler failed delirues so I lose out on the bulk of my order won't use again”

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Posted 1 year ago

Internet Reptile is rated 4.8 based on 12,617 reviews