Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,767 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,767 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 8th March 2026

194

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First delivery arrived Friday and missing frozen goods. Messaged but no reply all weekend. Reply on Monday contacted was told already delivered, then told it was on its way. Frozen goods arrived 3 days after shipping. All defrosted, stinking and rotting. I contacted and asked to escalate. I was told they would try to get a replacement. Then Ben (manager?) said I would get a replacement. No tracking info, no updates for when. I contacted again asking when I would receive and got back a tracking number, no conversation, nothing, not even the link or the courier company info. Parcel was dumped outside my porch, not where I had requested in storage box on drive or even in my porch, just left out in the open on my drive. Really poor service. No offer of recompense due to me now having to dispose of rotting snake food or that I had to go elsewhere as my snakes were due to be fed. It will take a very desperate situation for me to use this company again. Very dissatisfied”

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Posted 1 year ago

“I ordered a clear mantis enclosure and it was not clear instead it had white plastic and black text all over it, what a scam.”

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Posted 1 year ago

“I called because I couldn't see on the website where to cancel my subscription, they guy on the phone was extremely bizarre and just spoke over the top of me. I found how to cancel, and will never order from here again, more than half of the locusts are always dead!”

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Posted 1 year ago

“I ordered on 16th July and still haven’t received the thermostat that I paid for. I contacted internet reptile and told them that my old thermostat had broken and I needed a replacement for my snake who’s life depends on it. I haven’t heard from them for weeks and it seems clear they are only interested in money not the well being of animals!!! Keep well clear of this company”

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Posted 1 year ago

“Still waiting on right order”

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Posted 1 year ago

“The Golden fruit flies which are stated as being 'flightless' are definitely able to fly and are now loose in my house. May wish to update your description.”

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Posted 1 year ago

“Still not arrived, taking ages to get a fix. Buying extras elsewhere while I wait.”

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Posted 1 year ago

“Not happy with the quality of the meal worms , 85% of them had died, well love to still keep ordering due to very convenient but quality was poor, sorry, Josh.”

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Posted 1 year ago

“Both boxes taped together, cage box ripped & mesh of cage also ripped. Will not use this company again.”

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Posted 1 year ago

“Shocking Customer care when it comes to damaged items. Still no reply over a week I have waited and still nothing.”

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Posted 1 year ago

“Horrible company Non exsistingt customer service Sent out dead live food Ignored my emails and live chat requests for replacements Avoid this company”

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Posted 1 year ago

“None of these curly wing fly casters have hatched yet and it's been more than 3 days now they should of started to hatch”

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Posted 1 year ago

“Parcel just left in the garden in the pouring rain, emailed them to let them know and no response at all !!! Very poor service and even worse carrier used. Would I recommend them NO is the simple answer”

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Posted 2 years ago

“I ordered a lightbulb for my leopard gecko and it didn’t work from the get go”

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Posted 2 years ago

“6 days for 24 hour tracked delivery and the emails i got back regarding this were very unhelpful and rude. Would not suggest this company ever.”

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Posted 2 years ago

“Vivarium arrived completely broken and unusable. Wood panes really cracked or some snapped in two. I saw other reviews of this product saying they had cracks in the wood when it arrived but thought it would be alright. To make it worse when I contacted customer service about a refund, they replied initially but then stopped. They've never gotten back to me after 2 follow up emails. So now I have an unusable vivarium that I've paid about £200 for and no sign of a refund. Don't recommend.”

Helpful Report

Posted 2 years ago

“I ordered a plant decoration but it didn't stick to the vivarium. Apparently it is only made for glass but this wasn't mentioned at all on the website. I had to pay postage if I wanted to return it. Terrible customer service.”

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Posted 2 years ago

“Poor customer service, they stopped responding to emails. 2 items damaged.”

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Posted 2 years ago

“Poor service 5 days when neddy deliver is paid for”

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Posted 2 years ago

“Paid extra for next day delivery and they never dispatched it until I chased it up on the second day and even that wasn’t easy as you can’t call them. You have to do it through a messaging service that took seven hours for a reply.”

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Posted 2 years ago

Internet Reptile is rated 4.8 based on 12,767 reviews