Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,686 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,686 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 8th March 2026

194

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely terrible.. Sent wrong sized locust I asked for large and got tiny. When discussing with a member of staff they were not helpful in the slightest and have not arranged a replacement so my lizard can be fed with the correct sized locust that I purchased. If this doesn't get resolved I will not order again.”

Helpful Report

Posted 3 years ago

“Scammers conning money out of people for things they can't supply who are quite happy to let live food perish”

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Posted 3 years ago

“Not the item I ordered. Incorrect colour. Emailed to report this. No response.”

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Posted 3 years ago

“Very poor customer service, I have emailed this company numerous times with a damaged product. No response at all from all my emails, I have even replied to sender on emails but still no response. We have a bearded dragon with no vivarium/ home . I'm willing to write an updated review when they sort this problem Regards Mr Barratt”

Helpful Report

Posted 3 years ago

“I have emailed and messaged on Facebook l, I had 1 reply then ignored, I would like to cancel my subscription and a refund for what I didn't receive”

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Posted 3 years ago

“Order on the 29th of November still hasn't arrived tired to ring the customer service number no answer”

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Posted 3 years ago

“Never received my items very disappointing 😞 my think about using someone else”

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Posted 3 years ago

“I ordered a background for my viv, upon delivery, I opened my item you find it almost unusable and it was broken cracked and split in several places”

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Posted 3 years ago

“you did bad. the order was wrong. those that did arrive were mostly dead, and i payed for 1-2 day delivery but didnt receive my package till over a week later.”

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Posted 3 years ago

“Still waiting on my order. They don’t reply to emails and the one they have replied to, they didn’t answer the questions asked.”

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Posted 3 years ago

“Took over a week for my delivery to arrive after paying 6.99 for express delivery, still waiting for a response from support after 2 weeks”

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Posted 3 years ago

“completely useless, i ordered a bulb for my arcadia system, i had the order dispatched email then 2-3 days later a partial refund. no answers or email off them explaining. they didnt even refund me the postage.. i just cut my losses and will never shop there again. they could have just sent another but they would rather have bad relations from the start. i certainly wont risk buying with them again if im going to lose money”

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Posted 3 years ago

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Posted 3 years ago

“Light bulb box open on one end , lamp looks used , returning”

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Posted 3 years ago

“Awful customer service, damaged box. DPD messed up. I contacted DPD as I work in customer service and found out exactly what happened. I contacted you and you were completely wrong with what you said happened with the parcel. You didn’t even bother phoning them and wouldn’t give any compensation. Just awful.”

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Posted 3 years ago

“Order placed October 2022, product received with expiry date of 02/23, no response to email sent. Poor service”

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Posted 3 years ago

“Ordered two uvb lights arrived smashed to bits rang phone number to ask for refund gut was rude on phone has to email pics I sent videos but wanted pics sorry but did they want 200 pics of smashed glass took 6 days for refund”

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Posted 3 years ago

“Fast delivery and lovely man on the phone the item itself was badly scratched as the screws were out of the packet so scratched shame as it was a birthday present too”

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Posted 3 years ago

“Crickets come half dead”

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Posted 3 years ago

“Terrible service and I will not be ordering from this company again”

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Posted 3 years ago

Internet Reptile is rated 4.8 based on 12,686 reviews