Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,885 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,885 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 5th July 2026

195

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor. Ordered some live food for my friends dad who isnt online himself. Dpd tried to deliver on Friday but he didnt get to the door in time and they drove off. When i called DPD they said it should have been marked up as perishable/ live food and they would have left it in a safe place. Instead it was on the back of a lorry until today when we found the live food was all dead. Contacted online and they said theres nothing they can do. Its such a shame because ive used this company for a few years now and it came recommended to me by a friend.”

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Posted 3 years ago

“Ordered cork bark flats, none were flat. All large and curved.”

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Posted 3 years ago

“Still haven’t gotten my refund, no replies after I sent the package back.”

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Posted 3 years ago

“Parcel lost by Royal Mail leading to live feed all dead when arrived”

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Posted 3 years ago

“I was given cheaper bulbs than i ordered”

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Posted 3 years ago

“The cage is amazing now it’s built, but I wasn’t given any of the screws with my order, and when I called the number and left a voicemail no one got back to me and that was a week ago. I had to go and buy all the screens myself and separately as I couldn’t afford to wait any longer with the arrival of my baby leopard gecko. Very disappointed.”

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Posted 3 years ago

“The bulb I brought blown in 4 days and you are refusing to give me a refund. The consumer Rights Act 2015 states I am entitled to a refund as goods are not fit for purpose.”

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Posted 3 years ago

“The bulb doesn’t work. Turned it on and it flickered and died”

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Posted 3 years ago

“Absolutely terrible.. Sent wrong sized locust I asked for large and got tiny. When discussing with a member of staff they were not helpful in the slightest and have not arranged a replacement so my lizard can be fed with the correct sized locust that I purchased. If this doesn't get resolved I will not order again.”

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Posted 3 years ago

“Scammers conning money out of people for things they can't supply who are quite happy to let live food perish”

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Posted 3 years ago

“Not the item I ordered. Incorrect colour. Emailed to report this. No response.”

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Posted 3 years ago

“Very poor customer service, I have emailed this company numerous times with a damaged product. No response at all from all my emails, I have even replied to sender on emails but still no response. We have a bearded dragon with no vivarium/ home . I'm willing to write an updated review when they sort this problem Regards Mr Barratt”

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Posted 3 years ago

“I have emailed and messaged on Facebook l, I had 1 reply then ignored, I would like to cancel my subscription and a refund for what I didn't receive”

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Posted 3 years ago

“Order on the 29th of November still hasn't arrived tired to ring the customer service number no answer”

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Posted 3 years ago

“Never received my items very disappointing 😞 my think about using someone else”

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Posted 3 years ago

“I ordered a background for my viv, upon delivery, I opened my item you find it almost unusable and it was broken cracked and split in several places”

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Posted 3 years ago

“you did bad. the order was wrong. those that did arrive were mostly dead, and i payed for 1-2 day delivery but didnt receive my package till over a week later.”

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Posted 3 years ago

“Still waiting on my order. They don’t reply to emails and the one they have replied to, they didn’t answer the questions asked.”

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Posted 3 years ago

“Took over a week for my delivery to arrive after paying 6.99 for express delivery, still waiting for a response from support after 2 weeks”

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Posted 3 years ago

“completely useless, i ordered a bulb for my arcadia system, i had the order dispatched email then 2-3 days later a partial refund. no answers or email off them explaining. they didnt even refund me the postage.. i just cut my losses and will never shop there again. they could have just sent another but they would rather have bad relations from the start. i certainly wont risk buying with them again if im going to lose money”

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Posted 3 years ago

Internet Reptile is rated 4.8 based on 12,885 reviews