Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,856 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,856 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 14th September 2026

196

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I won't be buying feeders from here again. Order never turned up after receiving a despatch email. When they did turn up there was no labelling on the box to show which way up it needed to be. Which resulted in the fruit fly culture leaking everywhere. All the curly wings were hatched and dead. They also sent a replacement order I didn't ask for. Same situation with labelling and fruit fly culture, literally has larve in the box.”

Helpful Report

Posted 4 years ago

“Arrived late and most of locus were dead I ordered 50 and probably about 20 plus where dead won't be ordering again”

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Posted 4 years ago

“Didn’t receive my last order and have been told that I’m not going to receive a full refund. So much for being a Loyal customer 😡”

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Posted 4 years ago

“Absolutely disappointed in their customer service. Ordered £25 of frozen food for the snake. Arrived mostly thawed, and some Were warm!! And not even a sorry! And no refund as it was under £30. One of the hottest days and they didn’t pack any extra frozen packs…. First time using and won’t be using again!”

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Posted 4 years ago

“First time customer and crickets only lasted two/three days with food and Water (bug balls),not what I expected,don't know why?”

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Posted 4 years ago

“Terrible customer service”

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Posted 4 years ago

“The mice I ordered were fine and kept frozen, but all the Locust I ordered (2 boxes) were all dead. Won't be ordering again.”

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Posted 4 years ago

“Horrendous service. Enclosure did not arrive in time as birthday gift, although Was guaranteed. Had to source from elsewhere”

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Posted 4 years ago

“The order I placed is not what I received”

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Posted 4 years ago

“Terrible service as ordered a cabinet which the delivery company didn't try to deliver so when asked if wanted a refund or replacement I replied I need it as soon as possible so replacement and they go and refund me because (and I quote) "we couldn't get it to you quickly enough" - how in the hell did they know how quick I needed it? What an absolute disaster! Usually the company are pretty good but on this day at this time they had an absolute numpty working things”

Helpful Report

Posted 4 years ago

“Didn't send my full order, and when I contacted them.. they refunded me without offering to send the missing items, meaning I have had to pay another lot of postage. When asked if they could send the items I was told no I have to re order next time. Poor service”

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Posted 4 years ago

“I placed an order which was due to be delivered 27th May. I received a message saying they didn’t have my house number and would it be possible to send me the house number and they’ll try to re deliver on the Monday. I’ve sent numerous messages and haven’t had a reply or received a delivery 🤷🏼‍♂️ It’s now 10 days since the expected delivery and nothing 😞”

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Posted 4 years ago

“Never had an order without issues , would not recommend”

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Posted 4 years ago

“Never had an easy time ordering from here , always an issue that takes way to long to deal with”

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Posted 4 years ago

“Most of the locusts arrived dead, 12 out of 50 were alive! They’re also much smaller than the ones in the pet shops. I had a full refund but have to go out and buy locusts now!”

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Posted 4 years ago

“Tank arrived broken, was picked up the following day and I am yet to receive a replacement 6 days on.”

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Posted 4 years ago

“Very poor customer service, won't be buying from them again”

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Posted 4 years ago

“Ordered live food and the crickets were of such poor quality and were all dead within a few days. Would not recommend and would not order from here again.”

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Posted 4 years ago

“Unhappy with order won’t give me a refund for it and are clearly happy to lose customers avoid at all costs!”

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Posted 4 years ago

“I usually use Northampton reptile centre, which are fantastic. I tried internet reptile as they was more financially competitive regarding live food. I spend about £40-50 on bugs a week. So a saving of £5 per order was good. In the long run it was more costly. 24 dead locusts out of 36. Calci worms..dead. No help with replacement or a refund. Went back to Northampton reptile centre, not a single dead locust. They package them with heat packs for the journey. Never using these again.”

Helpful Report

Posted 4 years ago

Whilst we appreciate customer feedback we would query this review; perhaps there was an isolated issue with delivery, which like all orders, would simply be resolved without any hesitation if we were contacted. Our livefood is sent from the same breeder as Northampton reptile centre so is identical in every possible way; from the insects to the boxes, packaging material etc (we have verified this order as being sent directly from the farm)/. The only difference between ourselves and NRC for this order is that we put less mark up on the product which means our customers are able to save money (the reviewer identifies a saving of around £250 per year based on the order). We don't usually follow up with direct feedback relating to competitors, but on this occasion, there can be absolutely no inherent difference to authenticate the review content and the mission of Internet Reptile is to deliver both excellent qualities AND save our customers money - £250 is a lot for any customer to overspend unnecessarily.

Posted 4 years ago

Internet Reptile is rated 4.8 based on 12,856 reviews