Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,393 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,393 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 19th April 2025

Katy Lamb

Internet Reptile 5 star review on 13th March 2025

Ellie Mcveigh

Internet Reptile 5 star review on 8th March 2025

Melvyn Saunders

190

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer service, won't be buying from them again”

Helpful Report

Posted 3 years ago

“Ordered live food and the crickets were of such poor quality and were all dead within a few days. Would not recommend and would not order from here again.”

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Posted 3 years ago

“Unhappy with order won’t give me a refund for it and are clearly happy to lose customers avoid at all costs!”

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Posted 3 years ago

“I usually use Northampton reptile centre, which are fantastic. I tried internet reptile as they was more financially competitive regarding live food. I spend about £40-50 on bugs a week. So a saving of £5 per order was good. In the long run it was more costly. 24 dead locusts out of 36. Calci worms..dead. No help with replacement or a refund. Went back to Northampton reptile centre, not a single dead locust. They package them with heat packs for the journey. Never using these again.”

Helpful Report

Posted 3 years ago

Whilst we appreciate customer feedback we would query this review; perhaps there was an isolated issue with delivery, which like all orders, would simply be resolved without any hesitation if we were contacted. Our livefood is sent from the same breeder as Northampton reptile centre so is identical in every possible way; from the insects to the boxes, packaging material etc (we have verified this order as being sent directly from the farm)/. The only difference between ourselves and NRC for this order is that we put less mark up on the product which means our customers are able to save money (the reviewer identifies a saving of around £250 per year based on the order). We don't usually follow up with direct feedback relating to competitors, but on this occasion, there can be absolutely no inherent difference to authenticate the review content and the mission of Internet Reptile is to deliver both excellent qualities AND save our customers money - £250 is a lot for any customer to overspend unnecessarily.

Posted 2 years ago

“I e-mailed regarding advice for the purchase that I recieved.3 days later still no reply.”

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Posted 3 years ago

“I bought 7. Basking 60 watt bulbs and have used 2 in 48 hrs each one has blown within 24 hours,I did buy them on offer but that disgraceful”

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Posted 3 years ago

“Ordered food and substrate for my dragons on 6th march said delivery by 9th march. Didn't arrive contacted you and was told driver attempted delivery and no one in . Said it was out fir delivery again yesterday but again nothing . I've contacted the delivery company and they told me thst your company never gave them a contact number for me which you do have . They have been trying the past 4 days to get my phone number off you bur again wasn't given to them. They are now coming Monday nearly a week later as I gave them my number myself . If my dragons live food turns up dead or unhealthy because its been boxed up for a week then I will be bringing them into your store and I will want a refund . I've had to go out and buy more food now until Monday. I'm not happy about this at all . Its very bad buisness not to supply my content number to the delivery company. I will not order from you again . Linda Sherriff”

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Posted 3 years ago

“I paid for express shipping and the package was shipped normally. the box was packed poorly and the package arrived open”

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Posted 3 years ago

“Dreadful customer service. Pick and choose what they reply to. Will never use again. Swell Reptile are so much better”

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Posted 3 years ago

“Hi, I still haven’t received my order… order number 1205610 Used this company a lot and never had a problem with my order before”

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Posted 3 years ago

“Half of the crickets where dead.”

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Posted 3 years ago

“fruit flys all dead drowned in liquid in the bottom of pot where it mixture was not mixed with the fluid”

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Posted 3 years ago

“I did not recieve the item. The company insisted I had and this has cost me nearly £30. Do not use this company.”

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Posted 3 years ago

“Didn't receive my full order”

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Posted 3 years ago

“Wrong size crickets sent! I sent photo for proof but not good enough also didn’t send my pangea with the crickets that never arrived! Will never use again stick tk swell!!”

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Posted 3 years ago

“Ordered live food. It turned up spilt open and not a single live creature within. Emailed internet reptile twice in a week including a photo as they requested but still no response. If I’d been relying on them my pet would now have starved to death. Very unimpressed, will not use again purely on very poor customer service. Will be going through PayPal for a refund.”

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Posted 3 years ago

“Trash trash”

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Posted 3 years ago

“Ordered four tubs of locust and they arrived with more dead than alive won’t order again with internet reptile”

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Posted 3 years ago

“Ordered feeders, had to pay shipping because the store is closed, came with a total of six weevils and bare beans... pointed it out to them and basically got "too bad for you". Really sad customer service. Shop anywhere else.”

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Posted 3 years ago

“I wasn't happy as ordered 100 large hoppers and received small. Sent photos to be told these are large just a shame being live food i couldn't send back. Would understand if it was I mistake on my part but I have been ordering from different suppliers for years”

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Posted 3 years ago

Internet Reptile is rated 4.8 based on 12,393 reviews