Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,767 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,767 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 8th March 2026

194

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item I bought was faulty all I wanted was a refund customer service made me feel so upset. Never again will I use or recommend”

Helpful Report

Posted 5 years ago

“Still waiting for food ordered a week n half ago”

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Posted 5 years ago

“I bought 4 bulbs 3 blew within 2 days when I speak to someone they basically said hard luck there was no guarente”

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Posted 5 years ago

“Half of my order never arrived”

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Posted 5 years ago

“Items of my order were missing on arrival”

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Posted 5 years ago

“very poor service item arrived broken and i have still not been sent a replacement and this has been for one week now”

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Posted 5 years ago

“Hi I have already sent a letter stating my disappointment at ur service . I received the bulb I ordered but live food I’m still waiting since I think last Saturday .. I understand that one of the live food orders were out of stock but I didn’t get told this and because one was out of stock the other wasn’t sent out either so I ended up with two days with no food for my dragon . I messaged after that and was told stock was expected the next day and then my live food would be dispatched so I didn’t go to buy any additional live food but nothing has come still ... so now I’m without food again and got to go try a shop to see if they have any . I’ve been on my account And it’s saying nothing has been dispatched still . So as you can imagine I am very upset with all this and it seems to me that ur website is not reliable enough to continue ordering live food ... surely as it’s food if one is out of stock the other item being food would be sent ? Sending nothing leaves people stuck without food so I’m really disappointed with internet reptile ”

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Posted 5 years ago

“false advertising about next day delivery... we urgently needed a new vivarium for our geckos and this was the fastest shipping date ... it took three weeks to come”

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Posted 5 years ago

“My order never showed after a week and a half and it took multiple times contacting you to try and get a refund”

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Posted 5 years ago

“Very poor service will never order again”

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Posted 5 years ago

“Slow giving refunds would not shop with them again”

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Posted 5 years ago

“Ordered two items for very sick pets that I needed fast. Said it we in stock online, but then was told they are being drop shipped from the manufacturer. Paid for express courier delivery and over a week later, no tracking numbers, being fobbed off by insipid emails and no joy. Extremely unhappy this company may be responsible for the death of my pet. Impossible to get a fast response. And they are palming me off saying it's the distributor at fault Learn from my lesson and pay a bit more and buy elsewhere. Going to be putting in a complaint with my bank. AVOID AT ALL COSTS.”

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Posted 5 years ago

“Took way too long and most of the crickets were dead.”

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Posted 5 years ago

“Crickets were lifeless when I received them and customer services said they were in a dormant phase. Gave time to warm up and in the end only 4 crickets came back to life”

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Posted 5 years ago

“I tried to return an item but was refused return even though there was a quality issue and Ben was rather rude with his wording. Won't be using you ever again”

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Posted 5 years ago

“The bulb I bought was an Acadia t5 it didn't work on arrival, I've e mailed them back but have heard nothing In regards to changing the bulb”

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Posted 5 years ago

“Total rip off £2 for a few fruit flies and it wasn't even a culture literally about 20 flies.”

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Posted 5 years ago

“90% of them was dead as asked for it to be replaced 4 days on and still not been replaced”

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Posted 5 years ago

“customer service and returns”

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Posted 5 years ago

“The first bulb I put in didn't work, the 2nd blew in under 10 seconds”

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Posted 5 years ago

Internet Reptile is rated 4.8 based on 12,767 reviews