Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,395 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,395 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 19th April 2025

Katy Lamb

Internet Reptile 5 star review on 13th March 2025

Ellie Mcveigh

Internet Reptile 5 star review on 8th March 2025

Melvyn Saunders

190

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t work at all”

Helpful Report

Posted 4 years ago

“My parcel arrived faulty and when I tried to resolve this with customer service they were extremely unhelpful and instead asked for photos of my pets living area rather than anything helpful. They then cut off contact so I have been left with a faulty broken item. DO NOT SHOP HERE!”

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Posted 4 years ago

“After following the ad that said "15 mins" for pickup, I never received any message stating I could pick up my product, even now I still haven't received anything. I was supposed to receive a phone call too and I received nothing.”

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Posted 4 years ago

“I would recommend avoiding this supplier as their customer values are undesirable and they are very inflexible. If you are not sure whether the product is what you want I recommend not using this supplier as they will use all means possible to avoid taking items back.”

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Posted 4 years ago

“Failed to deliver my items on several occasions. The company then failed to inform me they had failed to deliver the items and I then had to chase them up several times to get the order resent.”

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Posted 4 years ago

“I never received my items”

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Posted 4 years ago

“The screw in application for the bulb was squished so wouldn’t work”

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Posted 4 years ago

“Hi won’t b using ur company again for bugs. They were all dead when arrived and also the worms were just all shells. Absolute joke to b honest.”

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Posted 4 years ago

“Received Vivarium I’m damaged condition, glass doors shattered. Chunks out of the corners . Was told replacement being sent . Still not received and emails not being answered.”

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Posted 4 years ago

“ordered live food for my reptiles almost two weeks ago with 0 updates on my order”

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Posted 4 years ago

“Ordered on 4th April Not delivered by the 17th April so I messaged No apology or explanation Still no refund No clue what’s happened! Would not use again!”

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Posted 5 years ago

“Was told I would be contacted about payment for my order over a week ago n still nuffink”

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Posted 5 years ago

“Bought a bulb for my tortoise when it came it did not work up on emailing them to sort it out they told me to send it back and a replacement would be sent after they got the bulb back as I explained we could not get to the post to send back at this time as my partner was isolating with them being high risk so I was isolating to. To there reply of we extended our guarantee to when you can get to post the bulb back we will send another... so the bulb was less then £3 but postage was more nearly £7 I paid to get this bulb... so I’ve ended ordering from another company which I now have a bulb that works so in future I’ll not be useing internet reptile again very disappointing...”

Helpful Report

Posted 5 years ago

“Packaging poor one item smashed. Poor response”

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Posted 5 years ago

“Crazy poor service and absolutely horrendous packaging!”

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Posted 5 years ago

Customer asked for a cancellation when the order was already sent, it was delivered in pristine condition the next day. We are always happy to take and listen to genuine criticism, but on this occasion the tone of the review really does just confirm the bitterness the customer expressed in the emails that their order was despatched and delivered promptly after they had changed their mind.

Posted 5 years ago

“Second time I’ve order frozen mice from the website, this is the second time it’s come and it’s completely defrosted, this is disappointing and I thought it might be different second time I ordered, but it’s happened again and won’t be ordering frozen foods off you again, complete waste of money. However live insects have always been of brilliant quality and I would continue to order those as they are always fresh and sized correctly”

Helpful Report

Posted 5 years ago

We offer a frozen guarantee on all frozen food. During the coronavirus pandemic, some orders will unfortuantely arrive late. Whilst this is outside of anybodies control, if this happens we cover these at our own cost, we are simply asking customers email us a photo of the food as soon as it arrives (and of course that customers were in to receive their delivery) and it will be fully covered.

Posted 5 years ago

“Still hasn't turned up and I paid for next day delivery 7 days ago now!!”

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Posted 5 years ago

“I was satisfied with my order from internet reptile, hopefully will be buying again from here”

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Posted 5 years ago

“Ordered frozen rats for next day delivery, arrived defrosted a day late, had to throw away, no refund as didn’t take a photo of the defrosted soggy rats. 2 small co2 pouches and paper packing was never going to be enough to keep them frozen even for next day delivery ( which was paid for ).They had tracking so could see they arrived late too.”

Helpful Report

Posted 5 years ago

“First time customer, Never got my order. Got cancelled after a few days with no explanation. Won't bother returning.”

Helpful Report

Posted 5 years ago

Internet Reptile is rated 4.8 based on 12,395 reviews