Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,767 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,767 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 8th March 2026

194

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What has gone wrong with this shop, ordered 3 fly cultures for my frogs, had notification of despatch Mon 31st Aug, flies had not arrived by the 2nd Sept and no updates from Internet reptile so emailed them, had a response to say they would be with me by the 3rd Sept at the latest, when they did not arrive I emailed them back but had still had no response by the 4th, so I messaged them, I could see that they read my message but they have not even had the decency to respond. I am at a loss as to how a pet shop that specialises in reptiles and amphibians could let mine down on something so vital. I understand that packages go missing and things fo go wrong with orders, but a measure of a good business is how they deal with resolving these problems for their customers and the welfare of their pets, something Internet Reptile need to improve dramatically.”

Helpful Report

Posted 5 years ago

“Absolutly awful service all around! Wouldn’t recommend to my worst enemy.”

Helpful Report

Posted 5 years ago

“Very upset with the way ive bee treated by this company,I asked if my order was mixed up with someone else s orderas locust weresmall and no waxworms came that I paid for.the locusts were unpacked and put in a tub like we normally do and I was told to take picture of what had arrived,my camera on my phone isn’t working as I told them in message but they insisted I take a photo.i said I would keep the locust as I was desperate for them but would like the missing waxworms.but still get told to send photo.i can’t believe I’m being treat like this over a £1.99 tub of waxworms.andthat your willing to loose my custom over such a small amount.im in tworeptileclubsand will be telling people what’s happened so as they shop somewhere else for there reptile goods and iwill be opening this as a dispute with PayPal ,mainlybecouseof theway I’ve been treated by your company”

Helpful Report

Posted 5 years ago

“I got the buy one get one free bulb but when it came I was happy... i soon found out that one doesn’t work and then I talked to a customer service person( who was rude ) he re-sent me the light bulbs and again one didn’t work ,I think they are doing this on purpose I think they’re trying to get rid of some lights by doing a buy one get one free !!”

Helpful Report

Posted 5 years ago

“#1083091 -I made the purchase on 11.06.19 I have not received the package I ordered to this day (04.08) It is not possible to track the package as well as notifications when the orientation has been sent and will be delivered toI do the addressee. I do not recommend!”

Helpful Report

Posted 5 years ago

“Awful first parcel lost in post resent and that still hasn’t turnt up so now waiting for refund after two weeks of waiting for my live food will never use again got told next time use a different delivery and not Royal Mail but I will not pay 11:99 for tnt to deliver 3 boxes of bugs”

Helpful Report

Posted 5 years ago

“The mice I ordered for my snake was attempted to be delivered while I was in but instead of ringing my doorbell he rings a different one So therefore I don’t answer the door so I don’t get them until the next day. I just want to state that the doorbells are all clearly labelled with the numbers on each one. The next day I see him walking up the path so go to the door and open it for him to hand me a soggy box of defrosted mice however I didn’t realise how badly defrosted they was until I opened the box and they went straight in the bin as the smell was unbearable and the mice were actually getting warm so no way I could use them. I contact them about this issue and they reply saying to send a picture of the parcel after I’ve told them I put them straight in the bin and said they couldn’t do anything about it when they charge you £10 delivery for frozen stuff. I’m really not impressed and it was just a big waste of money and time and I will not be going back. Just the fact they weren’t even willing to do anything unless I dug the rank mice out the shared flats bin.”

Helpful Report

Posted 5 years ago

“Unhappy with size of locusts. Much smaller than any I've bought from other suppliers, when I enquired about it I was directed to the size guide on their website, all of the locusts were either the minimum size on the guide or slightly under. I won't use this company again.”

Helpful Report

Posted 5 years ago

“Cork tile had wrong dimensions stated in the description which left me with not enough to finish my vivarium. I could have ordered different sizes if I had known. They are now not answering my emails as I have asked for a 45 x 45 panel free of charge to finish my vivarium!”

Helpful Report

Posted 5 years ago

“Although I bought the bulb around the 9 July I finished the moth trap on Tuesday 21st, screwed the bulb in for the first time only two of elements lit up and within ten seconds the third flashed and went out. Very disappointed not worth it. Would not recommend under any circumstances. Regards John Williams”

Helpful Report

Posted 5 years ago

“0 stars quick to take you money but when delivery is not delivered refuses to refund money back to you. Saying it's not covered by them because no one was in to take delivery in fun thing is someone was in allday on delivery day and day after. So they love to lie to get out of refunding your money back. Had another email from from these clowns thank me for the reviews but still say it was our fault for not being there for delivery even tho someone was there two days wait for delivery. Company is just ran by a bunch of robbing low lives steer well clear if you want to keep you money or want to get your items.”

Helpful Report

Posted 5 years ago

“Didn’t work at all”

Helpful Report

Posted 5 years ago

“My parcel arrived faulty and when I tried to resolve this with customer service they were extremely unhelpful and instead asked for photos of my pets living area rather than anything helpful. They then cut off contact so I have been left with a faulty broken item. DO NOT SHOP HERE!”

Helpful Report

Posted 5 years ago

“After following the ad that said "15 mins" for pickup, I never received any message stating I could pick up my product, even now I still haven't received anything. I was supposed to receive a phone call too and I received nothing.”

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Posted 5 years ago

“I would recommend avoiding this supplier as their customer values are undesirable and they are very inflexible. If you are not sure whether the product is what you want I recommend not using this supplier as they will use all means possible to avoid taking items back.”

Helpful Report

Posted 5 years ago

“Failed to deliver my items on several occasions. The company then failed to inform me they had failed to deliver the items and I then had to chase them up several times to get the order resent.”

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Posted 6 years ago

“I never received my items”

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Posted 6 years ago

“The screw in application for the bulb was squished so wouldn’t work”

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Posted 6 years ago

“Hi won’t b using ur company again for bugs. They were all dead when arrived and also the worms were just all shells. Absolute joke to b honest.”

Helpful Report

Posted 6 years ago

“Received Vivarium I’m damaged condition, glass doors shattered. Chunks out of the corners . Was told replacement being sent . Still not received and emails not being answered.”

Helpful Report

Posted 6 years ago

Internet Reptile is rated 4.8 based on 12,767 reviews