Bought a bulb for my tortoise when it came it did not work up on emailing them to sort it out they told me to send it back and a replacement would be sent after they got the bulb back as I explained we could not get to the post to send back at this time as my partner was isolating with them being high risk so I was isolating to. To there reply of we extended our guarantee to when you can get to post the bulb back we will send another... so the bulb was less then £3 but postage was more nearly £7 I paid to get this bulb... so I’ve ended ordering from another company which I now have a bulb that works so in future I’ll not be useing internet reptile again very disappointing...