Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,615 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,615 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 16th August 2025

193

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2nd time using internet reptile Great prices everything came well packaged delivery was abit slow only thing i can say that was bad”

Helpful Report

Posted 10 months ago

“I ordered quite a few items for my gecko, bit of an upgrade really. DHP, Arcadia ProT5 UVB light, habitat dimming thermostat, new eco terra rock cave hide, pebble corner water bowl and another water bowl for my grandsons beardie. One of the water bowls was out of stock, so they refunded me, but would have preferred them to notify me with a replacement, but when I contacted they they offered to pay the postage if I Ordered another one. Choose standard postage 5-7 days (I think) and it took 10 days to arrive.”

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Posted 10 months ago

“The query is still ongoing”

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Posted 10 months ago

“Delivery always prompt and good products. Most insects also good.”

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Posted 11 months ago

“Great supplies”

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Posted 1 year ago

“Quick delivery and easy to order from, shame the hide tore the substrate bag.”

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Posted 1 year ago

“My order arrived promptly and securely, with a quality product.”

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Posted 1 year ago

“Mostly good experience”

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Posted 1 year ago

“Goods okay but courier was hopeless. Bag of tortoise bedding also arrived with a cut in it.”

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Posted 1 year ago

“Gentleman on phone in shop was very helpful”

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Posted 1 year ago

“Customer service is brilliant even when you have issues someone is ready and willing to help resolve. Products delivered quickly and in good condition. Will be using this supplier again”

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Posted 1 year ago

“Order of fruitflies. Unfortunately arrived damaged by Royal Mail. Internet reptile immediately sent replacement. Unfortunately this also was crushed by Royal Mail. IR issued a quick refund. Internet reptile were great and quick at dealing with the issues but in future don't use Royal Mail.”

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Posted 1 year ago

“Couldn't get the banana flavour locally for my tortoise so this is the way forward. Arrived on time with no issues. Competitive price as well. Thank you”

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Posted 1 year ago

“Very pleased with the website and service from Internet Reptile. I ordered a new RCT-24 to replace my original ST-24 not realising they were different. My old one stopped working but it was much easier to set up. This updated version is mind boggling and even my husband who is an engineer, found it tricky until it twigged. The 4 stars is for the service but I would give the RCT 3 stars. I wish I had spent extra and bought the humidistat instead.”

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Posted 1 year ago

“Great price and quick delivery,,,, and when I had a problem because I did not receive my locust they replaced them and they came really quickly,,,, so happy,, I always buy from them”

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Posted 1 year ago

“I have made a few orders and i find that the items are all affordable and get delivered on time. The only issue I've had is that when i order frozen reptile food one or two items usually arrives defrosted which can be disappointing.”

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Posted 1 year ago

“With the grapevine branch, if you want it large I’ll say get next size up, as in my 4ft long viv it looks tiny in it. However, it was delivered on time and most definitely am a loyal customer so I’ll be using the service again.”

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Posted 1 year ago

“Whilst I did have to get a replacement as the original tanks panels were smashed, it was dealt with quickly and professionally.”

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Posted 1 year ago

“Quick delivery and reasonably priced items.”

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Posted 1 year ago

“Change of product”

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Posted 1 year ago

Internet Reptile is rated 4.8 based on 12,615 reviews