Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,452 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,452 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 16th May 2025

191

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great, Swift service. P&P could be highlighted before making or before committing to a purchase. On the whole good experience. 8/10”

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Posted 2 years ago

“Amazing I've used a couple of stores for my reptiles and this one has provided the best customer service.my bugs I got on subscription are all alive which is great and when I messed up a order they were happy to help”

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Posted 2 years ago

“Great selection of products and competitive prices.”

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Posted 2 years ago

“Products were packaged and sent well. Unfortunately the live food I ordered was delayed a few days by Royal Mail and so some perished. The dry food I ordered was perfect.”

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Posted 2 years ago

“Great service and helpful advice via the chat function.”

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Posted 2 years ago

“Very good service and products. Unfortunately a bulb arrived broken, I sent an email and within an hour a replacement had been dispatched. Very good customer service.”

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Posted 2 years ago

“I visited the associated shop in Nottingham ( I was in Nottingham visiting family) .. As I was buying uv tubes and basking bulbs I though it’s be safer than posting. sadly they were unable to apply a discount code I had due to the computerised inventory system failing .. I also had to pay full price in cash.”

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Posted 2 years ago

“I have used these for a while now and never had any problem! Always receive everything ive ordered! And to a good quality! Unfortunately im not gonna be able to use them anymore as the shipping cost is £5.99 and i know they have no control over this but i cant afford another £6 ontop of what i buy im going to have to look for a cheaper shipping price else where or see if i can find a discount code for somewere else, as even though ive been a good customer for so long i never get any discount codes?”

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Posted 2 years ago

“Everything went Good”

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Posted 2 years ago

“Very helpful, providing really good information and recommendations. Prices better than anywhere else I could find locally or online. Had to split my order into 3 seperate ones to use the discount codes, but not an issue. Products delivered quickly as arranged, but there was some damage (could have been down to courier rather than Internet reptiles) Overall very happy with my new setup.”

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Posted 2 years ago

“Helpful staff.”

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Posted 2 years ago

“Great price compared to other sites, even with P&P. Slight delay in delivery due to the strikes. New home for my sons stick insects.”

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Posted 2 years ago

“Waited longer for delivery due to post strike but you kept us updated Unfortunately Indi will not eat the zoo food”

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Posted 2 years ago

“the description of the light I bought didn't state the size. I took a gamble and it was much smaller than expected.”

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Posted 2 years ago

“swift delivery and good quality food all frozen and arrived on time as stated”

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Posted 2 years ago

“Not easy to get hold of for pre-sales advice, but had the best prices and fast delivery time”

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Posted 2 years ago

“Increasingly delivery fast and really good quality items and feeder insects. Would order again.”

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Posted 2 years ago

“Arrived promptly packaged well haven't tried it yet hence 4 stars but will update later”

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Posted 2 years ago

“Bugs delivered so quickly and such good service”

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Posted 2 years ago

“Fantastic service, only thing I had to email them after 4 days to book delivery (pallet) I assume this is down to them being busy. Will definitely use again based on my experience.”

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Posted 2 years ago

Internet Reptile is rated 4.8 based on 12,452 reviews