Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,450 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,450 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 16th May 2025

191

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still the best online company for reptile goods. I made two large orders. The boxes arrived damaged. I'd been sent the wrong colour of one thing and the coco coir was sent in smaller blocks that didn't add up to the amount I'd ordered (though this might well have fallen out of the box in shipping due to the big split in the side on arrival.) The micro crickets I ordered were almost entirely dead (but the two boxes of small/medium crickets were mostly okay). I also ordered a ton of soil (one split in one of the bags of soil), bark, supplements etc and that all arrived in good condition. I messaged via live chat to sort the above and got nothing back despite it saying I'd be emailed. I have now sent an email as well and I'm waiting to hear back from that.”

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Posted 2 years ago

“Great purchase, good delivery. Have yet to install the product to give any further info. Thanks.”

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Posted 2 years ago

“Great products and choice”

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Posted 2 years ago

“It’s alright.”

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Posted 2 years ago

“My items arrived quickly however the items I bought (cork bark rounds) were broken in transit. However, customer support were very helpful and they helped solve the situation in a satisfactory manor. Will use them in future and recommend to others.”

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Posted 2 years ago

“Always prompt, good quality crickets, love the ability to pause cancel or skip on the deliveries.”

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Posted 2 years ago

“Very good, easy delivery”

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Posted 2 years ago

“Quick postage and good products”

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Posted 2 years ago

“Good, delivery was slower than usual this time but only a couple of days”

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Posted 2 years ago

“Communication was brilliant throughout the purchase and delivery. The site was organised with mentioning the possible delay with postal strikes beforehand. Really good service throughout.”

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Posted 2 years ago

“Really impressed with these my LG has enjoyed them at every meal time. All arrived alive and very lively, I can't comment on postage as there was a postage strike hence 4*.I will definitely be ordering and reviewing again!”

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Posted 2 years ago

“Reptile food was good but bought a uvb as my dragons had died and when I got it, it didn't work sent it back and still waiting for a refund to be sent”

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Posted 2 years ago

“Always have what I need in stock and very quick with delivery which is ideal”

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Posted 2 years ago

“The live food arrived all healthy no big losses. Biggest issue was the delivery, had missed plaxed first order and then had to chase for replacement. Was resolved in the end. Apart from that all was well and good”

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Posted 2 years ago

“Very pleasant shop to order from. Everything was well packaged and the livefood also came in good condition and clear warnings on the packaging. Customer services were quick and helpful when I contacted them and I received all the products in a good timely Manor. The only improvement I'd say to make would be to let the customer know if something is on back order so it is clear when all orderd products are likely to arrive.”

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Posted 2 years ago

“I ordered a uvb bulb for my bearded dragon paid extra to have it delivered dpd as it had blow after moving and didn’t have a spare it arrived a day later but unfortunately was smashed despite being well packaged. I called and another was dispatched that day but delivered through post office as they had a faster service to ensure my dragon was not without her uvb great service although I think some fragile stickers on packaging may save as many issues 😁”

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Posted 2 years ago

“I purchased pellets for my tortoise and the fruit and grub food for my crested geckos. Both seem to love the food, and are happy! Customers service was good, pricing was very good. Delivery came sharp. Only issue was the pellets arrived with the lid unscrewed,so lost a few in the transport.”

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Posted 2 years ago

“All received the day was told it would , tubs perfect but 1 x 5L lids smashed / split . Didn’t notify them as check 3 days later .”

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Posted 2 years ago

“Easy to navigate website and emails with updates are helpful”

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Posted 2 years ago

“Always use internet reptile, best of the best for my dragon, great insects aswell they always come full and none dead, usually when use local stores get handful dead overall great place, won’t change”

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Posted 2 years ago

Internet Reptile is rated 4.8 based on 12,450 reviews