Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,392 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,392 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 19th April 2025

Katy Lamb

Internet Reptile 5 star review on 13th March 2025

Ellie Mcveigh

Internet Reptile 5 star review on 8th March 2025

Melvyn Saunders

190

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The first few orders were great but the wax worms are starting to die alot faster than usual. The service from you guys is great though. Fast shipping and packed well.”

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Posted 1 year ago

“Think a fabulous site , also prices are great compared to local shops”

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Posted 1 year ago

“Main product came broken but was resolved, otherwise speedy delivery, communication when trying to resolve issue could be better otherwise i was satisfied”

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Posted 1 year ago

We're sorry to hear you didn't get a reply as quickly as you'd liked. We're pleased to confirm we're currently partnering with an all new customer service system so we hope all replies and communication is faster in the future. Thanks again for taking the time to reach out to us.

Posted 1 year ago

“Really good prices, quality items, very helpful customer service. Only knocked a star off because of the delivery company that they use. DPD are absolutely terrible!”

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Posted 1 year ago

“I have a excellent experience with the customer service. The person who has been talking with me was nice and polite resolve my issues quickly.”

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Posted 1 year ago

“The delivery came very quickly and there was plenty of crickets in the box and the were alive unlike many other places I have got my live food from”

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Posted 1 year ago

“Great service although a bit slow to dispatch.”

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Posted 1 year ago

“Delivery was prompt all bugs were alive shame not more choice of bugs”

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Posted 1 year ago

“Live food arrived well package. Delivery was delayed but issue with royal mail not Internet reptiles. Some locusts smaller than specified but overall good.”

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Posted 1 year ago

“Speedy ,and well packed delivery ,delayed slightly due to the bank holiday but all good”

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Posted 1 year ago

“Products were as described and very quick delivery”

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Posted 1 year ago

“Decent quality however sometimes hide to find the measurements of the enclosures and the millipede enclosure could be more secure it's ok but I felt I needed to make my own adjustments”

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Posted 1 year ago

“Excellent choice of goods, very good prices, a pleasure to do business with. 2 small faults, delivery is not next day delivery like a lot of other companies are and replying to a query I had was very slow, I had to nudge them to answer it.”

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Posted 2 years ago

“Some times bugs are packed in good and others you don't get much...”

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Posted 2 years ago

“Great service thanks”

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Posted 2 years ago

“Great, Swift service. P&P could be highlighted before making or before committing to a purchase. On the whole good experience. 8/10”

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Posted 2 years ago

“Amazing I've used a couple of stores for my reptiles and this one has provided the best customer service.my bugs I got on subscription are all alive which is great and when I messed up a order they were happy to help”

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Posted 2 years ago

“Great selection of products and competitive prices.”

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Posted 2 years ago

“Products were packaged and sent well. Unfortunately the live food I ordered was delayed a few days by Royal Mail and so some perished. The dry food I ordered was perfect.”

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Posted 2 years ago

“Great service and helpful advice via the chat function.”

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Posted 2 years ago

Internet Reptile is rated 4.8 based on 12,392 reviews