Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,517 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,517 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 16th August 2025

193

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service”

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Posted 1 year ago

“The customer service is great and fast and they are very quick to solve the problem. not had any problems, till recent with their Live food. but that is from the breeder which Internet Reptile are quick to refund/replace if the Live food is not up to good standard.”

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Posted 1 year ago

“Very good would buy again”

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Posted 1 year ago

“Great service couple.of issues but resolved”

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Posted 2 years ago

“Good service but would be better if yous could deliver on a weekend as I work Monday to Friday and can’t always be in for delivery I have to then get it delivered to somewhere else but can’t always rely on others to be in for MY DELIVERY which means sometime I run out of live food for my lizard on Friday I then have to wait till Tuesday for my order”

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Posted 2 years ago

“Product is as described and fast shipping but unfortunately packaging wasn’t sufficient and turned up dented and I had to push all the dents out”

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Posted 2 years ago

“The product I need is always available. Service very good.”

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Posted 2 years ago

“I have ordered from Internet Reptile a lot and have not had an issue. They are always quick to dispatch and answer any questions. I would recommend this company”

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Posted 2 years ago

“The first few orders were great but the wax worms are starting to die alot faster than usual. The service from you guys is great though. Fast shipping and packed well.”

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Posted 2 years ago

“Think a fabulous site , also prices are great compared to local shops”

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Posted 2 years ago

“Main product came broken but was resolved, otherwise speedy delivery, communication when trying to resolve issue could be better otherwise i was satisfied”

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Posted 2 years ago

We're sorry to hear you didn't get a reply as quickly as you'd liked. We're pleased to confirm we're currently partnering with an all new customer service system so we hope all replies and communication is faster in the future. Thanks again for taking the time to reach out to us.

Posted 2 years ago

“Really good prices, quality items, very helpful customer service. Only knocked a star off because of the delivery company that they use. DPD are absolutely terrible!”

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Posted 2 years ago

“I have a excellent experience with the customer service. The person who has been talking with me was nice and polite resolve my issues quickly.”

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Posted 2 years ago

“The delivery came very quickly and there was plenty of crickets in the box and the were alive unlike many other places I have got my live food from”

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Posted 2 years ago

“Great service although a bit slow to dispatch.”

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Posted 2 years ago

“Delivery was prompt all bugs were alive shame not more choice of bugs”

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Posted 2 years ago

“Live food arrived well package. Delivery was delayed but issue with royal mail not Internet reptiles. Some locusts smaller than specified but overall good.”

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Posted 2 years ago

“Speedy ,and well packed delivery ,delayed slightly due to the bank holiday but all good”

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Posted 2 years ago

“Products were as described and very quick delivery”

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Posted 2 years ago

“Decent quality however sometimes hide to find the measurements of the enclosures and the millipede enclosure could be more secure it's ok but I felt I needed to make my own adjustments”

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Posted 2 years ago

Internet Reptile is rated 4.8 based on 12,517 reviews