Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,589 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,589 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 16th August 2025

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stuff was great but delivery was rubbish give you a delivery date then keep cancelling waited a week wich is no good to me”

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Posted 4 weeks ago

“Excellent prices, fast and reliable delivery. Thank you!”

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Posted 1 month ago

“Delivered fast all fresh and healthy bugs.”

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Posted 1 month ago

“I’ve recently ordered snails from you on 2 occasions , the first order was really good well packed as always and the snails were in good condition . However the second order was like it had been on the shelf for quite a while the snails were in poor condition and the the egg carton had been well eaten with lots of droppings in the carton .”

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Posted 1 month ago

“I brought some locusts and some roaches for my veiled chameleon. The quality was exceptional and price was really good. I ordered them on the Friday and they were with me by Saturday”

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Posted 1 month ago

“Good products at competitive price & dispatched quickly.”

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Posted 1 month ago

“Brilliant service as always. I only use InternetReptile for food supplies for my bearded dragon. Easy to order and parcel always arrives on time”

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Posted 1 month ago

“First time purchasing excellent products and service.”

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Posted 1 month ago

“Always great service”

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Posted 1 month ago

“Absolutely disgusting how you treat customers who say you are wrong as I sent 2 T5 34” back as they were faulty you said they had water in them from a desert species where the tank is 135 oc so I paid £9 to send me them back after 8 days I received 2 x 46” T5 which don’t even fit the tank so someone has either pinched them or they were faulty an you sent them back an got refunded for them I have sent numerous messages but have been ignored over the years I’ve spent thousands of pounds with you as I have 37 Uromastyx an order all my stats an T5 with you but this time you’ve made me angry”

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Posted 1 month ago

“Fast delivery, although the packaging could have been better. The light was loose in the box. The item wasn’t harmed.”

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Posted 1 month ago

“I've bought from Internet Reptile for quite a while now. Their live foods service is exceptional. Also the stock an amazing array of equipment ect. I can feel happy that after placing my order, I'll receive it within their postal time frame,which is always done. Live foods always packed and delivered fresh. I've tried other online reptile/pet stores and now I've found one that's the best in my opinion. Thanks staff at Internet Reptile its always a pleasure to receive my orders.”

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Posted 1 month ago

“Overall, great service and customer experience.”

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Posted 1 month ago

“Brilliant service, arrived in a couple days, perfectly in order, mealworms looked very healthy , my gecko is enjoying them. Website very easy to use 🙂”

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Posted 1 month ago

“I use 3000+ crickets a month and I have used Internet Reptile for this for a few years now. The prices are great and the quality of the livefood is excellent and always well packed. The website states that livefood is sent for next day delivery if ordered before 12pm but over the past few months this has not been the case. I make sure I order my livefood before 10am but it has not been dispatched until the next day, sometimes the day after. They should not advertise next day delivery if they aren't going to actually do it.”

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Posted 1 month ago

“The substrate i orderd and everything was very good price thats why I chose Internet reptile over my local reptile shops as there not guaranteed to have what I want. But I orderd super tubs off locusts large 3 tubs costing me 10.70 for them to have like 10 medium locusts in and being just a regular tub when you can get that from my shop or any near you locally for 9 quid i could get 4 tubs. Very disappointing 😞. I emailed they said its because there fresher then shop brought 🤣🤣. Never heard such nonsense they come from same place. Stick to your local shop if they sell live insects but everything else go with Internet reptile.”

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Posted 1 month ago

“All good package really well nice fresh healthy life food”

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Posted 1 month ago

“Really easy website to use, competitive pricing and quick delivery.”

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Posted 1 month ago

“Rrsponsive helpful and always fast delivery”

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Posted 1 month ago

“I ordered a new Pro Rep vivarium and was amazed how simple the website was and how easy it was to order! I will be using Internet Reptile for all my Reptile needs from now on!! Amazing Service! Thank you!”

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Posted 1 month ago

Internet Reptile is rated 4.8 based on 12,589 reviews