Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,516 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,516 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

Write Your review

Tell us how Internet Reptile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Internet Reptile 5 star review on 16th August 2025

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant company Items well packaged, everything survived and healthy Would recommend It's hard to get reliable sources when comes to these things Great service thank you!”

Helpful Report

Posted 2 weeks ago

“The package came very quickly, and the items were great quality for a lower price than in most local pet shops.”

Helpful Report

Posted 2 weeks ago

“Fast delivery and great range of products.”

Helpful Report

Posted 2 weeks ago

“Great service and prices.”

Helpful Report

Posted 2 weeks ago

“Excellent in all ways. Good value live food, arrived quickly and in good condition.”

Helpful Report

Posted 2 weeks ago

“I always buy all my reptile food and reptile items from internet reptiles The food always arrives fresh and lasts a long time. I would definitely recommend them.”

Helpful Report

Posted 2 weeks ago

“The large bowls I ordered are just right for my snakes to drink or have a bath in if they want. They are very stable in the vivs and hold a fair bit of water. Delivered fairly promptly. I'm very pleased with them.”

Helpful Report

Posted 2 weeks ago

“Really disappointed with my order this time. I ordered a bag of X-LARGE locusts and when when I received my order, there were about 20 of a size that I needed to feed my reptiles. The rest were tiny. When I complained I was told that they would grow to size in a few days! Definitely not good enough. My reptiles need to be fed now and not in a few days. They should put out of stock on the website if they cannot supply the size required.”

Helpful Report

Posted 2 weeks ago

“Always a great service from internet reptile. Wide choice of items across the store. Commination is absolutely fantastic.”

Helpful Report

Posted 3 weeks ago

“Always very good”

Helpful Report

Posted 3 weeks ago

“I recently had some queries for Internet Reptiles and sent them an email – it was answered straight away. Their knowledge of the products they sell is excellent, and they are very friendly and helpful. There was a small shipping issue (not their fault) where a bulb arrived broken. It was packaged immaculately, so I put it down to the couriers. The way they handled the problem was second to none – I contacted them, they got straight back to me, and a replacement was sent immediately. Fantastic service from start to finish. I will definitely be using them from now on.”

Internet Reptile 5 star review on 10th August 2025

Helpful Report

Posted 3 weeks ago

“Absolutely brilliant, I ordered frozen reptile food it came very quickly and well packaged”

Helpful Report

Posted 3 weeks ago

“Very happy about the product and service, very fast delivery.”

Helpful Report

Posted 3 weeks ago

“Appalling service. Delivery of frozen reptile food did not arrive on time. Courier didn’t leave parcel, card, phone call, nothing. Did not return for 4 days. Left parcel outside with rotten reptile food. Company refusing to give a refund or help. Sending me to PayPal. Will not get a manager to discuss. DO NOT USE THIS COMPANY! This is not the first time I’ve had this issue. Disgusting service.”

Helpful Report

Posted 3 weeks ago

“Thank you.”

Helpful Report

Posted 3 weeks ago

“Prompt delivery. Nice enclosure. Could have done with instructions for those not adept at flat pack. Did manage though”

Helpful Report

Posted 3 weeks ago

“Had an issue with a damaged strip light when it arrived, internet reptile sent me a replacement straight away, with no issues, thank you.”

Helpful Report

Posted 3 weeks ago

“I have been using Internet Reptile as my primary source for the majority of my reptile needs (I have aorund 20 reptiles). Every time I need something they have the best prices, delivery is quick and any issues have been promptly and politely dealt with. They also have a good loyalty scheme, by way of a points system which is actually worthwhile and has been beneficial on many occasions.”

Helpful Report

Posted 3 weeks ago

“Quick and reliable company, happy to recommend for buying mealworms !”

Helpful Report

Posted 4 weeks ago

“Fantastic service can’t fault anything And package was 100% Delivery was excellent. Will recommend to others and will use in the future.”

Helpful Report

Posted 1 month ago

Internet Reptile is rated 4.8 based on 12,516 reviews