I ordered frozen items for my pets on Wednesday 10th November and have, as yet not received my order as delivery was promised 1-2 days or 2-3 if ordered at the weekend as you do not deliver on a Sunday. I have yesterday contact APC the delivery people and have been told that no order has been received from Internet Reptile. I did pay for these items at the time of ordering but I have had to go elsewhere and buy these items as I have heard nothing from Internet Reptile. You gave me an order number and a tracking number but to no avail. This was not recognised .