The mice I ordered for my snake was attempted to be delivered while I was in but instead of ringing my doorbell he rings a different one So therefore I don’t answer the door so I don’t get them until the next day. I just want to state that the doorbells are all clearly labelled with the numbers on each one. The next day I see him walking up the path so go to the door and open it for him to hand me a soggy box of defrosted mice however I didn’t realise how badly defrosted they was until I opened the box and they went straight in the bin as the smell was unbearable and the mice were actually getting warm so no way I could use them. I contact them about this issue and they reply saying to send a picture of the parcel after I’ve told them I put them straight in the bin and said they couldn’t do anything about it when they charge you £10 delivery for frozen stuff. I’m really not impressed and it was just a big waste of money and time and I will not be going back. Just the fact they weren’t even willing to do anything unless I dug the rank mice out the shared flats bin.