What has gone wrong with this shop, ordered 3 fly cultures for my frogs, had notification of despatch Mon 31st Aug, flies had not arrived by the 2nd Sept and no updates from Internet reptile so emailed them, had a response to say they would be with me by the 3rd Sept at the latest, when they did not arrive I emailed them back but had still had no response by the 4th, so I messaged them, I could see that they read my message but they have not even had the decency to respond. I am at a loss as to how a pet shop that specialises in reptiles and amphibians could let mine down on something so vital. I understand that packages go missing and things fo go wrong with orders, but a measure of a good business is how they deal with resolving these problems for their customers and the welfare of their pets, something Internet Reptile need to improve dramatically.