I had a problem with US customs after shipping an order. My client got in contact for an update and automated tracking didn't reveal much about the state of the order.
I phoned interparcel for help, and Megan Elliott picked up and was very helpful in resolving it quickly.
It turned out that customs needed a copy of an invoice, and had some issues communicating this to my customer effectively. Megan sent this on my behalf which was great.
- Matt B
9 years ago
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