Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

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“Selina was very Helpful explaing the Courier process regarding labels etc”

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Posted 1 month ago

“I have just received quick help witth Interparcel live chat I spoke with Mia and the problem was sorted very quickly Many thanks john”

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Posted 1 month ago

“Angelica is a gem! Helped with my tracking and brightened my day!!!”

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Posted 1 month ago

“Absolute shambles Took 21 days for them to collect a next day service - And wouldn't even offer a refund. Useless help desk, rude live chat. AVOID”

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Posted 2 months ago

“Her name is Sue, Sue was understanding, supportive, kind and - helpful. Sue give me information about my parcel about how and when they will collect the parcel from my home. Thank you Sue”

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Posted 3 months ago

“AVOID this Company! The worst service ever! Parcel was booked on the 1st Aug and due to arrive on the 9th Aug. It is now the 23rd of Aug and the item is still not here and they can still not tell me where the item is or when I will get it. Customer service is rude and not helpful, refuse to issue a refund or cover the cost of the item despite paying extra to insure, they have no idea how to communicate with Parcel Force and just say they will update. AVOID this company at all costs!”

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Posted 3 months ago

Good afternoon Thank you for taking the time to leave a review. I am so sorry for the issues that you have had with this order. I can see that we have been chasing the carrier for un update on this and when we receive responses, we of course pass them to yourself. If we receive any further updates, we will let you know. Once again, I am so sorry for the update and frustration caused. Kind Regards, Interparcel

Posted 3 months ago

“The delivery tracking could be better. The tracking did not work right on the day of delivery, with a message that just says: "Sorry we're not currently able to track this parcel." This caused me to miss my parcel. It also does not provide an easy way to update delivery instructions or a safe place to leave my things. Nonetheless, I contacted them through the live chat twice, both times Michael and Jotame were very helpful in resolving my queries and following up with the courier.”

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Posted 4 months ago

“They gave me one price which I paid and then sent me another bill for £56 for handling charges. They’re having a laugh. I won’t ever be using them again and I advise anyone else not to use them”

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Posted 4 months ago

“Good customer service and experience. Naomi was very helpful and polite with my inquiries.”

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Posted 5 months ago

“Had a really bad and annoying experience with them, when sent out an item, which has cost less than the parcel. Post a parcel paid it, and they have decided that it was bigger than stated. Altho I have taken a measurements just, did not took any photos as evidence. I think I paid for postage like 25£ they have came back with 68£ surcharge + 12.50£ administration costs. I believe I was conned. So be safe.”

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Posted 5 months ago

“Naomi, was really helpful, straight forward and courteous”

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Posted 5 months ago

“Excellent customer service from Sue at interparcel. Thank you for helping me sort out my issue with the parcel.”

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Posted 5 months ago

“Roela has been exceptionally helpful. This agent helped solve a lengthy process of delivery headaches.”

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Posted 6 months ago

“AVOID AVOID AVOID AVOID An absolutely shambol, spoke to so many agents from Interparcel (Lou & Michael) Lou was rude and Michael had no clue what his purpose of answering the phone was. 4 days I been on a wild goose chase, been sitting at home for parcel which I been promised will be today but today never arrives and now its been a week. I have taken screenshot of the tracking and am happy to upload this. AVOID USING THIS COMPANY, THEY WILL LOSE YOUR PARCEL.”

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Posted 8 months ago

Good afternoon, Thank you for taking the time to leave a review. I am very sorry for the issues with your order. Please can you email the order number into reviewus@interparcel.com so we can have a look into this?

Posted 8 months ago

“Ecommerce businesses beware! Interparcel provides false delivery times at booking. I have twice made international bookings with them with an estimated delivery time frame of 5 -7 days and then the parcel hasn't even left Australia within that time frame. When i complained to customer service because we lost customers and had to issue refunds, they informed me that there is a footnote at the end of the booking process (which is not clearly visible unless you click on it) that delivery can take longer (10-20 days). I have lost two customers now due to this and will never use interparcel again. They don't refund you when they mess up either. STAY AWAY”

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Posted 8 months ago

Good afternoon, Thank you for taking the time to contact Interparcel UK. I am very sorry for the issues with your orders. Please can you email the order numbers to reviewus@interparcel.com so we can have a look into this?

Posted 8 months ago

“easily arranged collection and delivery of my parcel, i had a query with who signed for the delivery but Naomi soon sorted it out for me.”

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Posted 10 months ago

“Terrible company, gives one price on the website, you pay- the goods are delivered and then they start sending invoices with extra payments For some fictitious services .They do this every time! Never ever use this company!!!!”

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Posted 10 months ago

“Large parcel should haver been delivered on the 11th Jan, paid next day service. Found out today not delivered. Inter Parcel have no direct contact with Tuffnells can you believe this, they also say the next day extra service we paid is not guaranteed, and to read the terms and conditions. This is the second time now this has happened. We have to wait now for email communication for them to find our parcel, whilst they are making my company look stupid and offering a bad service to my customer for non delivery. Not using this service again after this, leaving me and my customer stranded is not good. £93 delivery charge is not acceptable :( very disappointed.”

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Posted 10 months ago

“Jotame to the rescue.”

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Posted 11 months ago

“Abysmal service from Interparcel. Lost my package, promised delivery multiple times despite not knowing where my package was. Finally admitted that they “couldn’t locate it” but in doing so I went through four customer service officers, who consistently lied, didn’t respond when they said they would, didn’t return calls when they said they would, and were constantly blaming the sub contractor they’d engaged - Parca. I will not ever use and I will never buy from someone using this company again. Interparcel is the WORST.”

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Posted 1 year ago

Interparcel is rated 4.5 based on 9,913 reviews