Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,933 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,933 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delays in delivery, endless follow-ups from me as the sender, and zero feedback despite promises. The parcel was then returned through no fault of ours. DPD even refunded their charge, yet Interparcel still billed us for the return. This was a small shipment, but you can consider my much larger pallet account with you closed.”

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Posted 1 week ago

“Kitti was fantastic. Very responsive and helped me locate my parcel. Great customer service.”

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Posted 4 weeks ago

“Thanks to Mercy, I didn’t lose a thing. Full recovery!”

Interparcel 1 star review on 11th August 2025

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Posted 2 months ago

“I booked a parcel through Interparcel using UPS. After delivery, I was invoiced for underdeclaring the parcel’s size — a claim made by the courier using laser measuring equipment. Interparcel refused to provide any evidence — no photos, no timestamped measurement logs — only stating: “We accept the measurements as accurate and correct unless presented with any evidence to the contrary.” When I asked for proof, I was told it’s my responsibility to provide it. Their own terms (Clause 6.3) require customers to submit photographs with a ruler or scales to dispute a charge — even though the parcel is already gone and photos can easily be staged after the fact. So the courier can charge you anything, without showing you proof — and Interparcel will accept it. Meanwhile, you are expected to disprove it with “evidence” they won’t even validate. How is that fair? This system is completely one-sided. I strongly recommend others take their business elsewhere — unless you’re willing to document every parcel you send with photo evidence, just in case they decide to charge you more later.”

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Posted 2 months ago

“I booked a Parcel Force collection through Interparcel and waited two days – nobody turned up. When I contacted them, I was told it was my job to report a missed collection, despite them failing to arrange it properly in the first place. Why bother using a third party like Interparcel when they offer zero extra service, no real support, and take no responsibility when things go wrong? No compensation, no care – just a waste of time.”

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Posted 3 months ago

“Finances turnover”

Interparcel 1 star review on 21st July 2025

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Posted 3 months ago

“Katie D tele chat operator, was excellent in her manner and solution to the problem I encountered.”

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Posted 3 months ago

“Efficient Custumer Service. Kitti was very helpful when correcting an international wrong address.”

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Posted 3 months ago

“Interparcel will use any feeble excuse to not pay you for the damage they have caused. My board games were damaged because they dropped the box they were packed in, and because they consider the box of the board game as it's 'packaging' they wouldn't compensate me (even though I bought extra insurance) because the game pieces on the inside were not damaged. Seriously! I now have unsellable games because the boxes are dented.”

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Posted 4 months ago

“After losing $43,750 to this online platform that suddenly froze my account, I was stressed and didn’t know who to trust. I came across RANGEPRO.ORG and decided to give them a try. They were upfront, explained their process clearly, and didn’t make any unrealistic promises. RANGEPRO.ORG kept me informed throughout, and thankfully, I was able to recover the full amount. It was a big relief. I’m grateful for their support and professionalism.”

Interparcel 1 star review on 11th June 2025

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Posted 4 months ago

“Lost $530,000 to a scam but recovered it with SupremeAsset7 (supremeasset7 @gmail.com) or WhatsApp: +44 7388 69795*8.”

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Posted 7 months ago

“Parcel was never delivered.”

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Posted 8 months ago

“Big scammer !! They purposely make a super trader and make us all invest in it, and then he goes trade on GBD to raise during the last minute of 2023 Britain election day! Isn't very obvious?!!! Even a not professional trader won't make such a mistake! And lost 90% of all our investment..... All thanks to Mr" BENITO GABRIEL "". He was the one who helped me recovered all my lost including my profit, Please do not invest using this platform again if you don't wanna be the next scam victim and also kindly reach out to Mr BENITO GABRIEL for recovering lost funds if you are a victim of scam..... 𝐄𝐦𝐚𝐢𝐥-𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

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Posted 9 months ago

“I recently went through a distressing experience with a company that scammed me, leaving me feeling powerless to get my money back. I sought help from various places until I discovered AIXALTD.COM Their exceptional support truly stood out and was vital in assisting me to reclaim my funds. Contact them for help AIXALTD.COM”

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Posted 9 months ago

“Avoid Interparcel at all costs. They are attempting to levy a c.£240 additional fee for a c.£19 delivery, as they are falsely claiming the parcel was heavier than stated upon booking. I have proven the actual parcel weight is in fact lighter than what was paid for. Interparcel have refused to provide any evidence, refused to itemise their insane surcharge, and when my evidence as specifically requested by them has been provided, Interparcel then pretend it doesn't state what they asked for (i.e. the weight of the parcel). Perhaps Interparcel are going bust and need to grab monies on false claims from a customer who has been using Interparcel for over a decade. I'd strongly suggest avoiding doing business with Interparcel. And as of now I am anticipating taking legal action against their false and frivolous claims.”

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Posted 9 months ago

“Shocking customer service Inability to listen to customer No satisfactory outcome when parcel lost Inability to communicate with third parties. Ie DHL No refunds No recompense for lost items Avoid Avoid. Avoid”

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Posted 10 months ago

Good afternoon, Thank you for taking the time to leave a review. I am very sorry for the issues surrounding your order. Please email the order number to reviewus@interparcel.com so we can have a look into this. I am very sorry.

Posted 9 months ago

“The site is very easy to use and the staff very helpful When UPS failed to collect my parcel the 1st time Angela sorted it out quickly and effectively”

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Posted 10 months ago

“I made an error with a collection address but Sue managed to sort it all without any trouble. Interparcel are always my go to courier platform”

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Posted 10 months ago

“Failed to collect my parcel to the USA twice. They said someone called and I was not in. Now the Christmas presents wont get there in time! I was in and they did not call -I have a door cam!!! Dont use this company as their response to any complaint is to cancel your order! Dont use!!!!!!”

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Posted 10 months ago

“Booked and paid for parcel to be sent to my mum for Christmas. Handed parcel over to courier next day, it's been 11 days now with no tracking updates not even collection scan. Interparcel can't tell where it is . Saying courier hasn't collected it even though I have cctv footage which shows me handing parcel to courier. Absolute robbers. Not helpful atol. Very poor costumer service.”

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Posted 10 months ago

Interparcel is rated 4.5 based on 9,933 reviews