Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,939 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

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“All very nice people”

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Posted 3 years ago

“Barcode would not work, tried two different places. Ended up sending the parcel via Royal Mail.”

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Posted 3 years ago

“Paid extra for tuffnels next day delivery. Did not come to collect on scheduled day. Asked interparcel if they would refund me extra i have paid and was told NO. I did cancel whole order and booked it with ups directly and saved some money. Poor performance”

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Posted 3 years ago

“Parcelforce did not collect. Rearranged for after midday next day-they came at 10am. Finally collected a week later. Interparcel said there was no guaranteed collection as I hadn't paid extra for that service!!!! Had to wait in for 3 days in total.”

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Posted 3 years ago

“Avoid !! Thieves, who make money from nothing , They don’t care about costumers and their goods they ask you to pay a lot of money to protect your goods but still blame you in case it got damaged. Avoid! Loads of hidden extra charges Poor customer service They contact people after 2 months and charge them for extra fees on carriage 60 days old. People Please Avoid !!”

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Posted 3 years ago

“The first order went through fine. However, service fell apart when a booking failed to be collected three times. Interparcel customer service rebooked it multiple times, only to fail again.”

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Posted 3 years ago

“Parcel came right on schedule”

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Posted 3 years ago

“Arrived punctually but expensive next-day delivery and the delivery driver did not help my 96-year-old grandmother take the hamper in the house. I know she looks good for her age but it was clear it was too heavy for her, they could have at least offered”

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Posted 3 years ago

“I sent a parcel to my dad in Holland on December 12 th 2022 for Christmas and his birthday well it never arrived and when calling them they was not helpful at all I gave address and track number and nothing also when it reached customs Holland I had to pay another fee for it to be delivered spoiled my dad Christmas and birthday as his presents and cards where inside my dad called his end I called this end even got the number of my local evri driver and still no parcel and interparcel told me on telephone I did not send it through them when I did I done it through their site so I am now out of pocket for the presents and also it cost me altogether around £29 which I tried to claim through Insurence but interparcel denied I had even sent the parcel and I was on the site for over 1hr holding as I was in a que then I did not get to speak to anyone just by live chat not good enough do not send your parcel through this company as quick to take money but when problems arise they do nothing and leave you seriously out of pocket”

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Posted 3 years ago

“Great service, friendly delivery driver. Thank you!”

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Posted 3 years ago

“Absolutely brilliant service, wouldn't hesitate to recommend, really impressive, well done, and thank you !”

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Posted 3 years ago

“All good no problems arrived as stated”

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Posted 3 years ago

“Unfortunately, the back of the picture in the parcel was cracked when it arrived.”

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Posted 3 years ago

“easy transaction but sometimes the cost is cheaper elsewhere. I have an account, but no vouchers are ever offered, despite vouchers found elsewhere”

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Posted 3 years ago

“As far as I'm aware the parcel arrived safely and intact. thank you”

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Posted 3 years ago

“Lost the parcel turned up smashed 5 weeks later”

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Posted 3 years ago

“Interparcel I am not very happy with this company at all I booked a carrier service paid for that service and a month later they are trying to tell me I owe them 63 pound as my parcel was 20cm longer then I expected this is not on it’s just a rip off do not use this robbing company unless you want to have an unexpected charge thanks for nothing interparcel”

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Posted 3 years ago

“Delivered promptly and with care”

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Posted 3 years ago

“No problems with checking the tracking. Good delivery.”

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Posted 3 years ago

“I Sent to Barcelona a Medal to My Untie a Month Ago, Suddenly Now I See in the Tracking Page That is On Its Way Back to Me Because Nobodie Claim It...How Supposed to Claim It If YOU Dont Inform THEM to Collect the Parcel??? Never Again I Will Use This Service!!!! Already 4 Mo ths and not returned yet!!!!!”

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Posted 3 years ago

Interparcel is rated 4.5 based on 9,939 reviews