Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,933 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,933 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE this company they told me my parcel and I replaced it with an item which cost a lot more, as it was a Christmas gift. They agreed compensation and then decided to deliver my parcel a month later. The compensation was then cancelled and they think this is acceptable. The original goods had a critical sell by date and they were useless when eventually delivered. This company are a joke and take your money under false pretenses, as they are quite clearly incapable of delivering the service paid for”

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Posted 2 years ago

“Awful customer service and refuse to refund me my money after over charging me!”

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Posted 2 years ago

“The website is not always helpful and can leave one going round and round in circles, but once you have cracked it then the rest is good.”

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Posted 2 years ago

“I sent 4 parcels on behalf of a neighbour. One of them didn't make it, although tracking showed it was at the depot. However, I am happy with Evri, since my experience of other carriers isn't any better.”

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Posted 2 years ago

“very good serevics”

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Posted 2 years ago

“You say my address is incorrect or does not exist and returned the parcel to the sender. None of this information is correct”

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Posted 2 years ago

“Used for an international shipment to Bali. After an exchange with the customer chasing the delivery it was determined that they had not been contacted by FedEx the chosen courier to arrange payment of the duties etc. Upon trying to arrange payment and finalise the shipment we were advised by a representative the parcel had been “destroyed”. Interparcel were very non apologetic and essentially blamed the courier they have a paid partnership with. Very disappointed in the service received.”

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Posted 2 years ago

“i paid the quoted price. but then they came back to me with another price wanting an extra £167! they called this nasty surprise a "surcharge" which can potentially ruin a small business. it was not paid and i will not recommend inerparcel to anyone. should be fined for adding such rip off surcharges.”

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Posted 2 years ago

“No problem at all using interparcel.com can certainly recommend.”

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Posted 2 years ago

“Parcel never delivered lost over £300.00 with no refund. Second time using this service after problematic 1st service. Gave benefit of doubt and still let me down. Never again nor recommended to anyone.”

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Posted 2 years ago

“Excellent service. The parcel was picked up when scheduled and delivered on time. Would definitely use InterParcel again”

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Posted 2 years ago

“Easy to use web site and all collections and deliveries have gone to plan...thanks”

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Posted 2 years ago

“Sent an item under 2kg. I was charged an extra £1.00 as they said that it was just over this. I think not. More annoyingly I was charged an extra £3.00 admin fee on my PayPal account. The item contents were worth about £5.00 so it cost me over £8.00 to send it. It was a plastic drinking cup in a presentation case. How the he'll was that over 2 Kg.”

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Posted 2 years ago

“The worse customer service! They didn’t came to pick up my parcel for 5 dats delay. When I contact them they didn’t give me any solution and they promise to pick up next day and it was not true because they were in strike and they even know! HORRIBLE SERVICE. AVOID”

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Posted 2 years ago

“Was chased for a ridiculous additional fee saying I had sent something almost 200KG heavier than I had originally been quoted for. Provided significant proof that this was ridiculous, and haven't heard anything since.”

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Posted 2 years ago

“A full choice of carriers for competitive pricing - online ordering is swift and straightforward Performance of the carriers used has been excellent”

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Posted 2 years ago

“Tried to charge me an extra 30 something quid for a snooker cue I sent which they claimed was 10 times its actual weight. Og course I asked them if they could whistle dixie”

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Posted 2 years ago

“Long-running dispute. Poor service. Don't use.”

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Posted 2 years ago

“can't find a parcel and Interparcel don't want to help...my account seems to have disappeared!? Password no longer works and they will not send me a link to reactivate account so can't track - completely stuck !”

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Posted 2 years ago

“Absolute unbelievable. I won’t go on and on as I can not be bothered. Simply happy to take the money and not collect parcel but stating online this type of item is Perfectly fine. Emailed for refund, guess what NO REPLY.”

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Posted 2 years ago

Interparcel is rated 4.5 based on 9,933 reviews