Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Interparcel Reviews

4.5 Rating 9,901 Reviews

54 %

of reviewers recommend Interparcel

Company Reviews

About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 4th March 2022

Interparcel 5 star review on 9th September 2021

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, the back of the picture in the parcel was cracked when it arrived.”

Posted 1 year ago

“Parcel arrived with contents (a lawn mower engine) smashed, like it had been dropped)”

Posted 1 year ago

“We have used this service for years, however recently had poor experience with very long delays (weeks) with a parcel that should have arrived in days. While it is possible that some of this lay outside of the control of this carrier, they could improve their customer feedback and should adjust the information they provide to customers accordingly.”

Posted 1 year ago

“Not a good experience this time :-( there seemed to be a communication breakdown between you and Hermes (or whatever they are called these days) … they did not collect when due and whole thing got delayed”

Posted 1 year ago

“My parcel was not delivered but return to me”

Posted 2 years ago

“I sent 5 boxes to Germany and they didn't arrive at the same time.”

Posted 2 years ago

“The parcel failed to arrive on the specified date. It came the next day. Despite the safe place option we remained home for most of the time due to weather conditions as the contents could have been affected. 2 days effectively wasted.”

Posted 2 years ago

“Paid for next day by 10:30, parcel arrived 3 days later. Interparcel have not offered any sort of credit”

Posted 2 years ago

“will not use it any more, parcel got damaged and not accurate information on thier tracking”

Posted 2 years ago

“Interparcel have always been brilliant but as with anything it’s fine until something goes wrong.. my advice would be to lose Hermes as a courier option. Interparcel’s response to my lost package was “claim on the insurance” and weren’t sympathetic at all. I’ll stick to one or two that I know in future even if it does cost more.”

Posted 2 years ago

“Insurance changed by Interparcel is too much. When should I have to pay extra against Interparcel losing or damaging my parcels.”

Posted 2 years ago

“The cost of sending a parcel to the USA for my granddaughter for her birthday was not competitive with any other provider and it took ages to arrive, so long that I feared she would not have it in time. Maybe I'll have to resort to Amazon after all, though I like my family to have something from the UK.”

Posted 2 years ago

“My parcels sent to Ireland but not delivered, due to an error with the courier they were left on the vehicle and came straight back to me”

Posted 2 years ago

“I used Interparcel, not for the first time, to courier a small package to the Philippines. I was surprised and disappointed to find that the agent they used put the parcel into the Philippine Postal Service which I wanted to avoid. The point of using a courier service was to eliminate the need for the local postal service. The package took much longer to arrive than the advertised timings and the tracking service did not work well. I would hesitate to use the service again.”

Posted 2 years ago

“blocked my account a long time ago and cannot reinstate it, no matter how many times I request.”

Posted 2 years ago

“My parcel has yet to arrive in SA Couriered on the 31st May 2021”

Posted 2 years ago

“Prices of services offered are good however as to the "service", not so good. If you have an issue such as a parcel stuck in customs the Interparcel and the carrier used wash their hands of it so don't expect any help.”

Posted 2 years ago

“Took far too long to deliver and package arrived damaged.”

Posted 2 years ago

“I've ha some good experience with them but some bad e.g. offering services which aren't correct especially around express shipping. I'm still waiting for a parcel to reach its destination 10 days later even though it was express 2 next day on their site.”

Posted 2 years ago

“My package got declined at the border at Gatwick and I called up your sub contractor DPD and they said it is due to an admin fault from Interparcel as they are missing come code's for items but we need to speak to you for a refund. After making contact the story changed to what was in the box not what was told to us by the source itself and we still had to pay for domestic fees for the package. Not sure how can the reasons for declining be so different. I did ask your colleague what about the packages being opened but she did not do anything about it. Not sure why I took out your extra insurance if I'm not allowed to claim for lost items.”

Posted 2 years ago

«
1
2
3
4
5
»

Interparcel is rated 4.5 based on 9,901 reviews