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Interparcel Reviews

4.5 Rating 9,901 Reviews

54 %

of reviewers recommend Interparcel

Company Reviews

About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Interparcel 5 star review on 9th September 2021

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID AVOID AVOID AVOID An absolutely shambol, spoke to so many agents from Interparcel (Lou & Michael) Lou was rude and Michael had no clue what his purpose of answering the phone was. 4 days I been on a wild goose chase, been sitting at home for parcel which I been promised will be today but today never arrives and now its been a week. I have taken screenshot of the tracking and am happy to upload this. AVOID USING THIS COMPANY, THEY WILL LOSE YOUR PARCEL.”

Posted 2 weeks ago

Good afternoon, Thank you for taking the time to leave a review. I am very sorry for the issues with your order. Please can you email the order number into reviewus@interparcel.com so we can have a look into this?

Posted 2 weeks ago

“Ecommerce businesses beware! Interparcel provides false delivery times at booking. I have twice made international bookings with them with an estimated delivery time frame of 5 -7 days and then the parcel hasn't even left Australia within that time frame. When i complained to customer service because we lost customers and had to issue refunds, they informed me that there is a footnote at the end of the booking process (which is not clearly visible unless you click on it) that delivery can take longer (10-20 days). I have lost two customers now due to this and will never use interparcel again. They don't refund you when they mess up either. STAY AWAY”

Posted 1 month ago

Good afternoon, Thank you for taking the time to contact Interparcel UK. I am very sorry for the issues with your orders. Please can you email the order numbers to reviewus@interparcel.com so we can have a look into this?

Posted 1 month ago

“Terrible company, gives one price on the website, you pay- the goods are delivered and then they start sending invoices with extra payments For some fictitious services .They do this every time! Never ever use this company!!!!”

Posted 2 months ago

“Large parcel should haver been delivered on the 11th Jan, paid next day service. Found out today not delivered. Inter Parcel have no direct contact with Tuffnells can you believe this, they also say the next day extra service we paid is not guaranteed, and to read the terms and conditions. This is the second time now this has happened. We have to wait now for email communication for them to find our parcel, whilst they are making my company look stupid and offering a bad service to my customer for non delivery. Not using this service again after this, leaving me and my customer stranded is not good. £93 delivery charge is not acceptable :( very disappointed.”

Posted 3 months ago

“Abysmal service from Interparcel. Lost my package, promised delivery multiple times despite not knowing where my package was. Finally admitted that they “couldn’t locate it” but in doing so I went through four customer service officers, who consistently lied, didn’t respond when they said they would, didn’t return calls when they said they would, and were constantly blaming the sub contractor they’d engaged - Parca. I will not ever use and I will never buy from someone using this company again. Interparcel is the WORST.”

Posted 5 months ago

“Received an invoice 7 weeks after the parcel was delivered by ups, stating that it was oversized and I was due to pay them £76 in fees including their “admin” fee. I have learnt to cover myself from supposed charges by having a calibrated set of scales and a branded tape measure and took pictures of both. I enquired as to why it has taken so long for this charge, and also if they could show me some proof from ups about charges for it supposedly being oversized, which I know it wasn’t especially since the size of the item is a known quantity too as well as my photos. No one could answer my request for information about the supposed charges for size discrepancy or why it is so far down the line, so I have not bothered sending my pictures through, I suppose I should charge an admin fee for doing so! I think I have been a customer for somewhere in the range of 10-15 years, I would rather see them in court than provide information in what I see to be as false charges that may be some sort of scam as they cannot answer any simple questions regarding the matter. Update: emailed them with pictures to prove that it was well within size limits, then told it was not boxed properly so that is why I am being charged, despite their invoice for charges stating it was oversized and emails too. This is now almost 10 weeks after delivery, and proven itself to be a scam charge as the reasoning has changed and they are unable to provide me of evidence of ups charges or a reason why it took 7 weeks. I will be charging them for my time for any future interactions as it is just a disgusting way to deal with customers by lying to them.”

Posted 5 months ago

“Booked a collection from Belgium on 11 October for delivery to Isle of Tiree. Tracking app only said it had been booked - never any other details. It was finally delivered on 8 November. Interparcel offer no explanation or recompense for such a late delivery, saying no compensation or refund for a late delivery as our transit times are estimated and not guaranteed. - BUT A FULL MONTH!! (ps tracking still says Booked!”

Posted 5 months ago

“For starters the booked courier failed to turn up on the day he was contracted to, without any communication or explanation. He arrived next day, with no apologies or explanation. Then a week or so later I received a threatening additional invoice stating 'Due to packaging this shipment had to be manually transported through the depot incurring an additional charge.' If anyone is thinking of using Interparcel, I'd strongly advise thinking again!!!!!”

Posted 7 months ago

“Paid for a small important parcel in June 2023 to be delivered from one and to another UK address by FedEx. Over one month has gone by. The parcel as still not arrived, assumed lost in the Coventry depot of FedEx. First and last time I will either recommend or use interparcel of FedEx for a parcel delivery service. No one at either company is interested in giving assistance in dealing with the matter.”

Posted 8 months ago

“Sent a parcel by courier and it did not arrive. I had no notification from Interparcel that it had not arrived and I had to keep calling and emailing to get any information. It was like the parcel had gone into a big black hole together with the courier fee they took. Not happy.”

Posted 9 months ago

“Parcel Lost in Sydney -never got to Perth Do not use Interparcel. This company is incompetent, unresponsive and lie as standard customer response procedure. I have been waiting for my parcel for about six weeks now. Despite numerous promises of we will look into it and we will get back to you, nothing ever happens. They will resist putting anything in writing. After about four weeks of chasing them, they have the audacity to ask to sender to resend another parcel so I am not inconvenienced. Idiots! Parcel cannot be replaced. They will do anything to try to get out of paying compensation for the lost item, not to mention the lost time and effort in having to chase them repeatedly. My favourite bit -their website claims the parcel as delivered, even though they lost in it Sydney and know this. To Interparcel -dont bother responding or asking for the tracking number for the twentieth time, we all know you don't care. I am still waiting for the compensation.”

Posted 9 months ago

“Booked a Collection for 06/06/23 and its now the 18/06/23 and still no one has come to collect...???, We've had to re-book 4 times now as no one came to collect and still no one comes for the re-bookings either...??? Was promised from InterParcel someone would come on the Friday and guess what, No One Came AGAIN!”

Posted 10 months ago

“Rubbish company with rubbish staff - Use them at your peril!”

Posted 10 months ago

“Of late most of my parcels I send are charging me some crazy clause whereby have to pay an extra £20-£30 for going over 1 cm over a parcel size. Never has this happened before and now it is happening often. I would highly recommend to stay very clear of Interparcel it has now become a complete scam artist company.”

Posted 11 months ago

“Barcode would not work, tried two different places. Ended up sending the parcel via Royal Mail.”

Posted 1 year ago

“Paid extra for tuffnels next day delivery. Did not come to collect on scheduled day. Asked interparcel if they would refund me extra i have paid and was told NO. I did cancel whole order and booked it with ups directly and saved some money. Poor performance”

Posted 1 year ago

“Avoid !! Thieves, who make money from nothing , They don’t care about costumers and their goods they ask you to pay a lot of money to protect your goods but still blame you in case it got damaged. Avoid! Loads of hidden extra charges Poor customer service They contact people after 2 months and charge them for extra fees on carriage 60 days old. People Please Avoid !!”

Posted 1 year ago

“The first order went through fine. However, service fell apart when a booking failed to be collected three times. Interparcel customer service rebooked it multiple times, only to fail again.”

Posted 1 year ago

“I sent a parcel to my dad in Holland on December 12 th 2022 for Christmas and his birthday well it never arrived and when calling them they was not helpful at all I gave address and track number and nothing also when it reached customs Holland I had to pay another fee for it to be delivered spoiled my dad Christmas and birthday as his presents and cards where inside my dad called his end I called this end even got the number of my local evri driver and still no parcel and interparcel told me on telephone I did not send it through them when I did I done it through their site so I am now out of pocket for the presents and also it cost me altogether around £29 which I tried to claim through Insurence but interparcel denied I had even sent the parcel and I was on the site for over 1hr holding as I was in a que then I did not get to speak to anyone just by live chat not good enough do not send your parcel through this company as quick to take money but when problems arise they do nothing and leave you seriously out of pocket”

Posted 1 year ago

“Lost the parcel turned up smashed 5 weeks later”

Posted 1 year ago

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Interparcel is rated 4.5 based on 9,901 reviews