Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,933 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,933 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delays in delivery, endless follow-ups from me as the sender, and zero feedback despite promises. The parcel was then returned through no fault of ours. DPD even refunded their charge, yet Interparcel still billed us for the return. This was a small shipment, but you can consider my much larger pallet account with you closed.”

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Posted 1 week ago

“Thanks to Mercy, I didn’t lose a thing. Full recovery!”

Interparcel 1 star review on 11th August 2025

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Posted 2 months ago

“I booked a parcel through Interparcel using UPS. After delivery, I was invoiced for underdeclaring the parcel’s size — a claim made by the courier using laser measuring equipment. Interparcel refused to provide any evidence — no photos, no timestamped measurement logs — only stating: “We accept the measurements as accurate and correct unless presented with any evidence to the contrary.” When I asked for proof, I was told it’s my responsibility to provide it. Their own terms (Clause 6.3) require customers to submit photographs with a ruler or scales to dispute a charge — even though the parcel is already gone and photos can easily be staged after the fact. So the courier can charge you anything, without showing you proof — and Interparcel will accept it. Meanwhile, you are expected to disprove it with “evidence” they won’t even validate. How is that fair? This system is completely one-sided. I strongly recommend others take their business elsewhere — unless you’re willing to document every parcel you send with photo evidence, just in case they decide to charge you more later.”

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Posted 2 months ago

“I booked a Parcel Force collection through Interparcel and waited two days – nobody turned up. When I contacted them, I was told it was my job to report a missed collection, despite them failing to arrange it properly in the first place. Why bother using a third party like Interparcel when they offer zero extra service, no real support, and take no responsibility when things go wrong? No compensation, no care – just a waste of time.”

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Posted 3 months ago

“Finances turnover”

Interparcel 1 star review on 21st July 2025

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Posted 3 months ago

“Interparcel will use any feeble excuse to not pay you for the damage they have caused. My board games were damaged because they dropped the box they were packed in, and because they consider the box of the board game as it's 'packaging' they wouldn't compensate me (even though I bought extra insurance) because the game pieces on the inside were not damaged. Seriously! I now have unsellable games because the boxes are dented.”

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Posted 4 months ago

“After losing $43,750 to this online platform that suddenly froze my account, I was stressed and didn’t know who to trust. I came across RANGEPRO.ORG and decided to give them a try. They were upfront, explained their process clearly, and didn’t make any unrealistic promises. RANGEPRO.ORG kept me informed throughout, and thankfully, I was able to recover the full amount. It was a big relief. I’m grateful for their support and professionalism.”

Interparcel 1 star review on 11th June 2025

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Posted 4 months ago

“Parcel was never delivered.”

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Posted 8 months ago

“I recently went through a distressing experience with a company that scammed me, leaving me feeling powerless to get my money back. I sought help from various places until I discovered AIXALTD.COM Their exceptional support truly stood out and was vital in assisting me to reclaim my funds. Contact them for help AIXALTD.COM”

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Posted 9 months ago

“Avoid Interparcel at all costs. They are attempting to levy a c.£240 additional fee for a c.£19 delivery, as they are falsely claiming the parcel was heavier than stated upon booking. I have proven the actual parcel weight is in fact lighter than what was paid for. Interparcel have refused to provide any evidence, refused to itemise their insane surcharge, and when my evidence as specifically requested by them has been provided, Interparcel then pretend it doesn't state what they asked for (i.e. the weight of the parcel). Perhaps Interparcel are going bust and need to grab monies on false claims from a customer who has been using Interparcel for over a decade. I'd strongly suggest avoiding doing business with Interparcel. And as of now I am anticipating taking legal action against their false and frivolous claims.”

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Posted 9 months ago

“Shocking customer service Inability to listen to customer No satisfactory outcome when parcel lost Inability to communicate with third parties. Ie DHL No refunds No recompense for lost items Avoid Avoid. Avoid”

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Posted 10 months ago

Good afternoon, Thank you for taking the time to leave a review. I am very sorry for the issues surrounding your order. Please email the order number to reviewus@interparcel.com so we can have a look into this. I am very sorry.

Posted 9 months ago

“Failed to collect my parcel to the USA twice. They said someone called and I was not in. Now the Christmas presents wont get there in time! I was in and they did not call -I have a door cam!!! Dont use this company as their response to any complaint is to cancel your order! Dont use!!!!!!”

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Posted 10 months ago

“Booked and paid for parcel to be sent to my mum for Christmas. Handed parcel over to courier next day, it's been 11 days now with no tracking updates not even collection scan. Interparcel can't tell where it is . Saying courier hasn't collected it even though I have cctv footage which shows me handing parcel to courier. Absolute robbers. Not helpful atol. Very poor costumer service.”

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Posted 10 months ago

“Absolute shambles Took 21 days for them to collect a next day service - And wouldn't even offer a refund. Useless help desk, rude live chat. AVOID”

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Posted 1 year ago

“AVOID this Company! The worst service ever! Parcel was booked on the 1st Aug and due to arrive on the 9th Aug. It is now the 23rd of Aug and the item is still not here and they can still not tell me where the item is or when I will get it. Customer service is rude and not helpful, refuse to issue a refund or cover the cost of the item despite paying extra to insure, they have no idea how to communicate with Parcel Force and just say they will update. AVOID this company at all costs!”

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Posted 1 year ago

Good afternoon Thank you for taking the time to leave a review. I am so sorry for the issues that you have had with this order. I can see that we have been chasing the carrier for un update on this and when we receive responses, we of course pass them to yourself. If we receive any further updates, we will let you know. Once again, I am so sorry for the update and frustration caused. Kind Regards, Interparcel

Posted 1 year ago

“Had a really bad and annoying experience with them, when sent out an item, which has cost less than the parcel. Post a parcel paid it, and they have decided that it was bigger than stated. Altho I have taken a measurements just, did not took any photos as evidence. I think I paid for postage like 25£ they have came back with 68£ surcharge + 12.50£ administration costs. I believe I was conned. So be safe.”

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Posted 1 year ago

“AVOID AVOID AVOID AVOID An absolutely shambol, spoke to so many agents from Interparcel (Lou & Michael) Lou was rude and Michael had no clue what his purpose of answering the phone was. 4 days I been on a wild goose chase, been sitting at home for parcel which I been promised will be today but today never arrives and now its been a week. I have taken screenshot of the tracking and am happy to upload this. AVOID USING THIS COMPANY, THEY WILL LOSE YOUR PARCEL.”

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Posted 1 year ago

Good afternoon, Thank you for taking the time to leave a review. I am very sorry for the issues with your order. Please can you email the order number into reviewus@interparcel.com so we can have a look into this?

Posted 1 year ago

“Ecommerce businesses beware! Interparcel provides false delivery times at booking. I have twice made international bookings with them with an estimated delivery time frame of 5 -7 days and then the parcel hasn't even left Australia within that time frame. When i complained to customer service because we lost customers and had to issue refunds, they informed me that there is a footnote at the end of the booking process (which is not clearly visible unless you click on it) that delivery can take longer (10-20 days). I have lost two customers now due to this and will never use interparcel again. They don't refund you when they mess up either. STAY AWAY”

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Posted 1 year ago

Good afternoon, Thank you for taking the time to contact Interparcel UK. I am very sorry for the issues with your orders. Please can you email the order numbers to reviewus@interparcel.com so we can have a look into this?

Posted 1 year ago

“Terrible company, gives one price on the website, you pay- the goods are delivered and then they start sending invoices with extra payments For some fictitious services .They do this every time! Never ever use this company!!!!”

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Posted 1 year ago

“Large parcel should haver been delivered on the 11th Jan, paid next day service. Found out today not delivered. Inter Parcel have no direct contact with Tuffnells can you believe this, they also say the next day extra service we paid is not guaranteed, and to read the terms and conditions. This is the second time now this has happened. We have to wait now for email communication for them to find our parcel, whilst they are making my company look stupid and offering a bad service to my customer for non delivery. Not using this service again after this, leaving me and my customer stranded is not good. £93 delivery charge is not acceptable :( very disappointed.”

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Posted 1 year ago

Interparcel is rated 4.5 based on 9,933 reviews