Large parcel should haver been delivered on the 11th Jan, paid next day service. Found out today not delivered. Inter Parcel have no direct contact with Tuffnells can you believe this, they also say the next day extra service we paid is not guaranteed, and to read the terms and conditions. This is the second time now this has happened. We have to wait now for email communication for them to find our parcel, whilst they are making my company look stupid and offering a bad service to my customer for non delivery. Not using this service again after this, leaving me and my customer stranded is not good. £93 delivery charge is not acceptable :( very disappointed.