Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 1 star review on 11th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent a parcel by courier and it did not arrive. I had no notification from Interparcel that it had not arrived and I had to keep calling and emailing to get any information. It was like the parcel had gone into a big black hole together with the courier fee they took. Not happy.”

Helpful Report

Posted 1 year ago

“Parcel Lost in Sydney -never got to Perth Do not use Interparcel. This company is incompetent, unresponsive and lie as standard customer response procedure. I have been waiting for my parcel for about six weeks now. Despite numerous promises of we will look into it and we will get back to you, nothing ever happens. They will resist putting anything in writing. After about four weeks of chasing them, they have the audacity to ask to sender to resend another parcel so I am not inconvenienced. Idiots! Parcel cannot be replaced. They will do anything to try to get out of paying compensation for the lost item, not to mention the lost time and effort in having to chase them repeatedly. My favourite bit -their website claims the parcel as delivered, even though they lost in it Sydney and know this. To Interparcel -dont bother responding or asking for the tracking number for the twentieth time, we all know you don't care. I am still waiting for the compensation.”

Helpful Report

Posted 1 year ago

“Booked a Collection for 06/06/23 and its now the 18/06/23 and still no one has come to collect...???, We've had to re-book 4 times now as no one came to collect and still no one comes for the re-bookings either...??? Was promised from InterParcel someone would come on the Friday and guess what, No One Came AGAIN!”

Helpful Report

Posted 1 year ago

“Rubbish company with rubbish staff - Use them at your peril!”

Helpful Report

Posted 2 years ago

“Of late most of my parcels I send are charging me some crazy clause whereby have to pay an extra £20-£30 for going over 1 cm over a parcel size. Never has this happened before and now it is happening often. I would highly recommend to stay very clear of Interparcel it has now become a complete scam artist company.”

Helpful Report

Posted 2 years ago

“Barcode would not work, tried two different places. Ended up sending the parcel via Royal Mail.”

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Posted 2 years ago

“Paid extra for tuffnels next day delivery. Did not come to collect on scheduled day. Asked interparcel if they would refund me extra i have paid and was told NO. I did cancel whole order and booked it with ups directly and saved some money. Poor performance”

Helpful Report

Posted 2 years ago

“Avoid !! Thieves, who make money from nothing , They don’t care about costumers and their goods they ask you to pay a lot of money to protect your goods but still blame you in case it got damaged. Avoid! Loads of hidden extra charges Poor customer service They contact people after 2 months and charge them for extra fees on carriage 60 days old. People Please Avoid !!”

Helpful Report

Posted 2 years ago

“The first order went through fine. However, service fell apart when a booking failed to be collected three times. Interparcel customer service rebooked it multiple times, only to fail again.”

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Posted 2 years ago

“I sent a parcel to my dad in Holland on December 12 th 2022 for Christmas and his birthday well it never arrived and when calling them they was not helpful at all I gave address and track number and nothing also when it reached customs Holland I had to pay another fee for it to be delivered spoiled my dad Christmas and birthday as his presents and cards where inside my dad called his end I called this end even got the number of my local evri driver and still no parcel and interparcel told me on telephone I did not send it through them when I did I done it through their site so I am now out of pocket for the presents and also it cost me altogether around £29 which I tried to claim through Insurence but interparcel denied I had even sent the parcel and I was on the site for over 1hr holding as I was in a que then I did not get to speak to anyone just by live chat not good enough do not send your parcel through this company as quick to take money but when problems arise they do nothing and leave you seriously out of pocket”

Helpful Report

Posted 2 years ago

“Lost the parcel turned up smashed 5 weeks later”

Helpful Report

Posted 2 years ago

“Interparcel I am not very happy with this company at all I booked a carrier service paid for that service and a month later they are trying to tell me I owe them 63 pound as my parcel was 20cm longer then I expected this is not on it’s just a rip off do not use this robbing company unless you want to have an unexpected charge thanks for nothing interparcel”

Helpful Report

Posted 2 years ago

“I Sent to Barcelona a Medal to My Untie a Month Ago, Suddenly Now I See in the Tracking Page That is On Its Way Back to Me Because Nobodie Claim It...How Supposed to Claim It If YOU Dont Inform THEM to Collect the Parcel??? Never Again I Will Use This Service!!!! Already 4 Mo ths and not returned yet!!!!!”

Helpful Report

Posted 2 years ago

“What a nightmare! We sent a parcel with some promotional gifts to Greece, but UPS in Greece refuses to deliver it. They claim that the box is over 10 kilos and cannot be considered a gift. It's frustrating since they keep asking for proof of payment when there isn't any since it's a gift. We've contacted Transglobal three times now, but every time we explain the situation to them, they assure us that they'll sort it out. However, after a week, nothing has been resolved. During our last call with Transglobal, we had to wait on hold for half an hour, only to be told that everything had been sorted out. However, UPS has since contacted the recipient and informed them that neither Transglobal nor UPS in the UK has contacted them to resolve the issue. It's disappointing that what we were told over the phone was a lie. To make matters worse, UPS is now charging us a fortune for storage!”

Helpful Report

Posted 2 years ago

“Parcel content half removed and yet to get an investigation or information about the 'so called insurance ' . Very bad experience”

Helpful Report

Posted 2 years ago

“never got to my customer. do not use.”

Helpful Report

Posted 2 years ago

“Parcel arrived at destination but the carrier DPD stated that it was a larger parcel then sent out giving measurements of 63 x 50 x37cm, the parcel sent was 55 x 45 x 40, I have rang to inform them that the parcel arrived squashed and that is why the measurements are different and to take it up with DPD carriers but they are not bothered all they want is there £30, you cant actually speak to anybody as its only on e-mail Disgraceful service!!!”

Helpful Report

Posted 2 years ago

“Interparcel refused to offer any compensation when one of their courier companies damaged my item despite it being inside a wooden crate and several layers of protective packaging. They deliberately make the claims process as complicated as possible in the hope that you don’t bother or give up. Just book your parcels direct with the suppliers and save yourself the cost and hassle of dealing with Interparcel.”

Helpful Report

Posted 2 years ago

“I have used you twice I usually tuffnells I did not get the measurements correct and got badly caught out with penalty invoices Tried to discuss with customer services did not want to listen to my views tuffnells never gave me a penalty for wrong measurements or weight I will not use you again -”

Helpful Report

Posted 2 years ago

“Parcel dropped off on 14/12/2023 and arrived on 16/1/2023, absolutely appaling. We were even told it had been delivered when it wasn't.”

Helpful Report

Posted 2 years ago

Interparcel is rated 4.5 based on 9,925 reviews