Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,933 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,933 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will never use again. My son and daughter's Christmas parcels were kept at new zealand sorting area for a week without any further progress toward being delivered. Called them several times and they said the parcels were out for delivery but the tracking information didn't show that. It's been so stressful. Don't use this company.”

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Posted 2 years ago

“It was my 1st time using Interparcel and it will be my last. We sent a parcel to China and it was lost for weeks with no information as to when it would be traced or delivered. I chased numerous times and had a very unhappy receiver who never got his package. We were eventually credited but thios was not the aim of sending a parcel.”

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Posted 2 years ago

“I sent a parcel over 30 days ago. I contacted Interparcel at least 3 times about it. I've not received any answer nor help about my order. Contact them is very difficult, they chat is off again.”

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Posted 2 years ago

“Parcel was not delivered”

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Posted 2 years ago

“This is POD for interparcel and Tufnalls. It’s fake never happened. They insisted it did then changed mind. Then promised 2 more deliveries. Never happened. Now declared lost not stolen. It’s a 2.1 x 1.2mtr door, easily misplaced. Driver does not work there anymore. Took 20 phone calls and constant chasing. Now find it’s cost me money.”

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Posted 2 years ago

“Never any lockers available”

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Posted 2 years ago

“Booked and paid for a courier, 1st day no show. 2nd day they tried to BS saying no one was home but just liars and useless waste of time do not use.”

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Posted 2 years ago

“Appalling company. they offer the worst customer service and their tracking link is beyond useless. They take absolutely no responsibility if your parcel does not get delivered due to you foolishly following their tracking stating the parcel is still in transit when in actual fact it is waiting for the customer to pay the import duty. Avoid!”

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Posted 2 years ago

“Awful service. Kayak and paddle both broken. Customer service not interested. They trick you into insuring goods but then they will never honour it. STAY AWAY. This may sound cheap but for a good reason. You don't even get what you paid for. Your parcel will be thrown around and kicked by loads of people before getting to you . With me, excuse was you should have placed Kayak in a double walled box 🤬🤬🤬🤬🤬. Pay a bit more and use a decent company.”

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Posted 2 years ago

“Three times my parcel was not collected on the arranged date at my home. I rang interparcel each time , but their promises never were kept. Eventually I deposited the parcel myself to the nearest pickup point. The parcel took more than two weeks to be delivered.”

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Posted 3 years ago

“had recieved plenty of junks email since sign up to this. I guess they sold my email”

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Posted 3 years ago

“Parcel arrived 10 days late and poor customer service”

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Posted 3 years ago

“Totally useless! Couldn't collect parcel in 10 days!”

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Posted 3 years ago

“Unfortunately the last 5 parcels we have booked have either not been collected or not been delivered. These are to customers so vital to our business and very dissappointing. Very hard to find out any information from Interparcel and no notification that there is an issue from them. Frustrating and expensive.”

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Posted 3 years ago

“Slow n won't use again”

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Posted 3 years ago

“I would never use interparcel again. Lack of communication between them and the courier. They ended up coming to the wrong address which then resulted in my delivery being delayed. My customer wasn't happy as they took a day off.”

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Posted 3 years ago

“Parcel was damaged and they couldn't locate it for weeks. I asked for it to be returned if located. They ignored the request. Refused any refund or compensation and their customer service dept is the worst and most unhelpful I have ever come across.”

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Posted 3 years ago

“avoid at your peril.”

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Posted 3 years ago

“Probably the worst service I've ever experienced from a courier, you know when you book a courier for a specific day, you stay at home all day, and they just don't turn up. And then they tell you that it wasn't guaranteed for that day... And they treat you like you're the psycho for objecting. I would recommend not to use them at all. There must be a better option, literally any other option is better.”

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Posted 3 years ago

“At the delivery end, the parcel was left in the pouring rain, unsigned for. Totally ruined”

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Posted 3 years ago

Interparcel is rated 4.5 based on 9,933 reviews