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Interparcel Reviews

4.5 Rating 9,901 Reviews

54 %

of reviewers recommend Interparcel

Company Reviews

About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Interparcel 5 star review on 9th September 2021

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel was damaged and they couldn't locate it for weeks. I asked for it to be returned if located. They ignored the request. Refused any refund or compensation and their customer service dept is the worst and most unhelpful I have ever come across.”

Posted 1 year ago

“avoid at your peril.”

Posted 1 year ago

“Probably the worst service I've ever experienced from a courier, you know when you book a courier for a specific day, you stay at home all day, and they just don't turn up. And then they tell you that it wasn't guaranteed for that day... And they treat you like you're the psycho for objecting. I would recommend not to use them at all. There must be a better option, literally any other option is better.”

Posted 1 year ago

“At the delivery end, the parcel was left in the pouring rain, unsigned for. Totally ruined”

Posted 1 year ago

“We never got past the starting line !!! They happily took our almost $500 but here we are, this is the THIRD DAY and the package has not been picked up ! This after numerous phone calls where the office voicemail states that the offices are closed and to call back after 9am ..... I gave up at 11am when still had to listen to the same message !! Sent a e-mail to the Australian "Contact Us" address, they did respond but still ...... NO PICK-UP !!!”

Posted 1 year ago

“Parcel got lost and after 4 weeks interparcel confirmed in writing that it was noe officially lost .as a result the buyer of the product was refunded and then the parcel eventually turned up and was delivered.I called to get my refund and was told as it was now delivered no refund will be issued. I lost the value of the item plus postage and shipping fees. Terrible customer services through and now would not recommend or use this company again. AVOID”

Posted 1 year ago

“Parcel arrived late and in a poor condition. It had been opened even though it was clearly marked “wedding gift”. I reported it to Interparcel who said they would send out a claim form. I never heard from the company again.”

Posted 1 year ago

“CUSTOMER SERVICE IS WORSE THAN USELESS AND WEBSITE HAS MULTIPLE GREMLINS LIKE NOT SENDING EMAILS TO RESET PASSWORD. THIS SMALL PROBLEM WAS TO MUCH FOR CUSTOMER SERVICE TO COPE WITH”

Posted 1 year ago

“I work for a small IT company whereby we have used Interparcel for many parcels over the years and have only had trouble recently. Going off past experience we have had no reason to doubt the services as being anything but exceptional. However, via Hermes/Evri through the Interparcel website, we have had 4 items go missing or 'lost' They are expensive hardware and through the whole experience, we haven't received anything in terms of compensation or even cover which we paid for on 2 occasions to ensure we got something back. Every time I have asked the progress of each case, I get a standard 'wait 72 hours' which has lapsed about 3 times! I find it no coincidence that the handler being Hermes/Evri each time something has gone missing. I have logged a complaint with Interparcel and logged it as a crime to the police as one of the packages was opened deliberately, taken the item out of a case and posted the empty case to us. VERY suspicious but Interparcel don't seem to care which makes us wonder, are they investigating properly for this potential multiple theft? AGAIN, I cannot know any of this progress due to security reasons. As I have mentioned, our experience over the years has always been positive, until this point. We realise companies are still catching up from Covid and appreciate the fact. However, a job shouldn't be allocated if it cannot be performed fully and to the letter. This review will be going up as a warning to Hermes/Evri bookings through Interparcel. All other couriers we have had little or no issues with. Interparcel have lost a customer of the past 5 years. So very sorry it has come to this review being left but the frustration of this matter is now through the roof, with no real compensation or apology, until I have asked! My work and a small business is now out of pocket of a decent amount of money. After we have struggled through the past couple years, we certainly didn't need this!”

Posted 1 year ago

“PAID FOR A 2 DAY DELIVERY - TOOK OVER 7 DAYS. RUBBBBBBBBISH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Posted 1 year ago

“Interparcel was contracted to ship some equipment and a carnet via Hermes (now Evri). The shipment went missing and has never been found. The Carnet was the most important item and in both cases little commercial value to anyone else. Although we, the business, could contact Interparcel they were unable to get anywhere after several weeks of complaining and chasing. Evri / Hermes were also unable to contact by phone or online so we drove to the depot, which was also not easy to find. Lots of promises were given but still nothing. So it's understandable why Interparcel is unable to control their supplier. Interparcel is a reasonable shipping aggregator but never, ever, use Evri. Evri parcel goes missing.”

Posted 1 year ago

“Appalling experience using this company and their associate Evri (rebranded name of the notorious Hermes). The best thing I can say about this shower of s*** outfit is that they gave me a refund. Four appointments to pick up the same parcel - all no shows. No reason given. No response from customer complaints dept (escalated@interparcel.com). Just wasted my time, my customer's time and probably lost me future business. Be warned - this company masquerades as a courier provider but they are anything but. Just go direct to a reputable courier, cut out the middle man and save money and time.”

Posted 1 year ago

“Awful. Arranged pickup and been waiting 2 days to be told each day they have until 6pm..and no show. Don't guarantee ANYTHING so you could be waiting weeks. If you are a business that want to keep their customers happy, don't bother with this company.”

Posted 1 year ago

“Failed to turn up to collect four days in a row. Customer service took ages to respond and when they did were largely useless. After a week of failure and delay they just cancelled the collection and refunded me. Lost my purchase because of them. Useless.”

Posted 1 year ago

“I don't generally leave bad reviews but was so disappointed with the service I recceived last time I used interparcel. They accepted a 48 hr delivery to Italy, which cost £65 (an additional £18 because it was a remote location within Italy) The delivery wasn't made for 5 days and I was refused a refund or even any compensation. They seemed to know it wouldn't make it in time and it felt as though I had been taken for a ride!”

Posted 1 year ago

“I had an oversize charged to me which wasnt over size as I sent photos of the parcel before it was sent but you have not chased Parcelforce to show how they think it was oversize. Your loss as I will no longer use you. I feel a bit like you are trying to profiteer saying parcels are oversize / overweight and hope people just pay it. I am very particular on making sure parcels are right for the service I choose.”

Posted 1 year ago

“Currently having a major issue with no hope of a happy ending.sent client product to France using fed Ex priority. Correct address given. Fed Ex don't deliver & client very angry.speak to interparcel. I'm told address incorrect. I query with client who confirm address is correct & in fact fed ex just dropped off a parcel from another retailer an hour since and using same address info. Speak to interparcel... they tell me it must be the driver.. he may be new. After several calls, emails we get to the stage a week later fed ex have sent the parcel for pick up 3 hours from clients address. Another call &email we get it changed... system updates within 12 hours (this is important folks)and item now shown as passed to 45 mins away from clients address. I ask again for it to be delivered to client. I'm told by a lovely lady she has spoken to fed ex and it seems the number of the address was missed off the fed ex scan but is on my order form and label. We are both gobsmacked that no other interparcel employee checked this. She now confirms as its Friday parcel can't be delivered but will be on Monday 27th guaranteed! Monday... no delivery. I call to ask why. Interparceltell me system needs 48 hours to update so we will see update and delivery on Tuesday or Wednesdayas weekend doesn't count. I make a complaint .. again... I ask for a manager and I am told 'well they'll only say what I've said'. But a manager calls me and says she will personally handle the issue. She reiterates fed ex need 48 hours to update (funny that the system took 12 hours to change last time tho??) ... go forward 4 days.... still no change. I ask for a refund of postage as fed ex have never attempted delivery. The client is driving to their depot on Saturday 45 mins away to pick up the parcel. Interparcel send me an email which states I am sorry no refund is due on the shipment, this is not covered by the money back guarantee, an attempt was made and then this was taken to the store for collection, the issue has been logged with the courier to advise an attempt was not made, but no refund is due. So the email is wrong yet again. I ask for the manager to call me within the hour. I'm still sat waiting. Interparcel and fed ex have both been paid to provide a service which they have not provided. I now have to refund the client as this is only fair and good business practice but the cost of the courier was more than any profit on my product. After using interparcel for over 10 years I have had 3 issues and not once have they ever admitted fault, helped solve the issue for the client so that it ends with a happy client or refunded under their supposed guarantee. I have 2 parcels destined for the USA next week which will now be going with a different courier. It means nothing to the staff at interparcel that I won't be using them again. I'm a small fish in a big pond who interparcel have little regard for.”

Posted 1 year ago

“I was informed that the parcel would be collected on a Monday they came on the Thursday AND when I complained they had the cheek to tell me that they had tried to collect a couple of times but had no response...... not only utter rubbish BUT a lie. I had been sitting in my drive next to my wide-open door with the large parcel propped against it for four days. I can accept mistakes but lying is another thing. When a driver did eventually turn up I confronted him and was informed that he hears this sort of thing all the time, some drivers just say they tried but in fact don't. I hope you can understand my annoyance.”

Posted 1 year ago

“AVOID AVOID terrible company.lost my parcel which was huge bike box ! Fob you off with the same old standard E mail's then totally ignore you. Save your money and go with a proper professional courier service that can actually do the simple job if delivering a parcel.”

Posted 1 year ago

“Parcel has not arrived despite me paying customs charges”

Posted 1 year ago

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Interparcel is rated 4.5 based on 9,901 reviews