Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,935 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,935 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a nightmare! We sent a parcel with some promotional gifts to Greece, but UPS in Greece refuses to deliver it. They claim that the box is over 10 kilos and cannot be considered a gift. It's frustrating since they keep asking for proof of payment when there isn't any since it's a gift. We've contacted Transglobal three times now, but every time we explain the situation to them, they assure us that they'll sort it out. However, after a week, nothing has been resolved. During our last call with Transglobal, we had to wait on hold for half an hour, only to be told that everything had been sorted out. However, UPS has since contacted the recipient and informed them that neither Transglobal nor UPS in the UK has contacted them to resolve the issue. It's disappointing that what we were told over the phone was a lie. To make matters worse, UPS is now charging us a fortune for storage!”

Helpful Report

Posted 2 years ago

“Parcel content half removed and yet to get an investigation or information about the 'so called insurance ' . Very bad experience”

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Posted 2 years ago

“never got to my customer. do not use.”

Helpful Report

Posted 2 years ago

“Parcel arrived at destination but the carrier DPD stated that it was a larger parcel then sent out giving measurements of 63 x 50 x37cm, the parcel sent was 55 x 45 x 40, I have rang to inform them that the parcel arrived squashed and that is why the measurements are different and to take it up with DPD carriers but they are not bothered all they want is there £30, you cant actually speak to anybody as its only on e-mail Disgraceful service!!!”

Helpful Report

Posted 2 years ago

“Interparcel refused to offer any compensation when one of their courier companies damaged my item despite it being inside a wooden crate and several layers of protective packaging. They deliberately make the claims process as complicated as possible in the hope that you don’t bother or give up. Just book your parcels direct with the suppliers and save yourself the cost and hassle of dealing with Interparcel.”

Helpful Report

Posted 2 years ago

“I have used you twice I usually tuffnells I did not get the measurements correct and got badly caught out with penalty invoices Tried to discuss with customer services did not want to listen to my views tuffnells never gave me a penalty for wrong measurements or weight I will not use you again -”

Helpful Report

Posted 2 years ago

“Parcel dropped off on 14/12/2023 and arrived on 16/1/2023, absolutely appaling. We were even told it had been delivered when it wasn't.”

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Posted 2 years ago

“DO NOT USE this company they told me my parcel and I replaced it with an item which cost a lot more, as it was a Christmas gift. They agreed compensation and then decided to deliver my parcel a month later. The compensation was then cancelled and they think this is acceptable. The original goods had a critical sell by date and they were useless when eventually delivered. This company are a joke and take your money under false pretenses, as they are quite clearly incapable of delivering the service paid for”

Helpful Report

Posted 2 years ago

“Awful customer service and refuse to refund me my money after over charging me!”

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Posted 2 years ago

“You say my address is incorrect or does not exist and returned the parcel to the sender. None of this information is correct”

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Posted 2 years ago

“Used for an international shipment to Bali. After an exchange with the customer chasing the delivery it was determined that they had not been contacted by FedEx the chosen courier to arrange payment of the duties etc. Upon trying to arrange payment and finalise the shipment we were advised by a representative the parcel had been “destroyed”. Interparcel were very non apologetic and essentially blamed the courier they have a paid partnership with. Very disappointed in the service received.”

Helpful Report

Posted 2 years ago

“i paid the quoted price. but then they came back to me with another price wanting an extra £167! they called this nasty surprise a "surcharge" which can potentially ruin a small business. it was not paid and i will not recommend inerparcel to anyone. should be fined for adding such rip off surcharges.”

Helpful Report

Posted 2 years ago

“Parcel never delivered lost over £300.00 with no refund. Second time using this service after problematic 1st service. Gave benefit of doubt and still let me down. Never again nor recommended to anyone.”

Helpful Report

Posted 2 years ago

“Sent an item under 2kg. I was charged an extra £1.00 as they said that it was just over this. I think not. More annoyingly I was charged an extra £3.00 admin fee on my PayPal account. The item contents were worth about £5.00 so it cost me over £8.00 to send it. It was a plastic drinking cup in a presentation case. How the he'll was that over 2 Kg.”

Helpful Report

Posted 2 years ago

“The worse customer service! They didn’t came to pick up my parcel for 5 dats delay. When I contact them they didn’t give me any solution and they promise to pick up next day and it was not true because they were in strike and they even know! HORRIBLE SERVICE. AVOID”

Helpful Report

Posted 2 years ago

“Was chased for a ridiculous additional fee saying I had sent something almost 200KG heavier than I had originally been quoted for. Provided significant proof that this was ridiculous, and haven't heard anything since.”

Helpful Report

Posted 2 years ago

“Tried to charge me an extra 30 something quid for a snooker cue I sent which they claimed was 10 times its actual weight. Og course I asked them if they could whistle dixie”

Helpful Report

Posted 2 years ago

“Long-running dispute. Poor service. Don't use.”

Helpful Report

Posted 2 years ago

“can't find a parcel and Interparcel don't want to help...my account seems to have disappeared!? Password no longer works and they will not send me a link to reactivate account so can't track - completely stuck !”

Helpful Report

Posted 2 years ago

“Absolute unbelievable. I won’t go on and on as I can not be bothered. Simply happy to take the money and not collect parcel but stating online this type of item is Perfectly fine. Emailed for refund, guess what NO REPLY.”

Helpful Report

Posted 2 years ago

Interparcel is rated 4.5 based on 9,935 reviews