Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Interparcel Reviews

4.5 Rating 9,901 Reviews

54 %

of reviewers recommend Interparcel

Company Reviews

About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 4th March 2022

Interparcel 5 star review on 9th September 2021

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“can't find a parcel and Interparcel don't want to help...my account seems to have disappeared!? Password no longer works and they will not send me a link to reactivate account so can't track - completely stuck !”

Posted 1 year ago

“Absolute unbelievable. I won’t go on and on as I can not be bothered. Simply happy to take the money and not collect parcel but stating online this type of item is Perfectly fine. Emailed for refund, guess what NO REPLY.”

Posted 1 year ago

“Given one star as there is no zero, this is by far the worst and most incompetent service I have ever received. After paying almost £100, my parcel from the 14th of December that was meant to be delivered to the recipient in the 19th still has not been delivered. The FedEx service has been asking the recipient to provide taxes by credit card, which the recipient does not have and instead advised her to commit fraud telling her to use my details. I have spent hours on the phone in the last 3 weeks only to be told by Interparcel that I should just wait even after expressing the importance of the parcel! they have done nothing to help. Fedex is asking the recipient to travel a 109 miles to collect a parcel I paid to be delivered to their door where the taxes should have been paid. The stress this has cause is not worth it, this is an expensive shipping service that should deliver better quality service. I doubt there is even any point raising a complaint as you won't get anywhere. You will only repeat yourself everytime you call to no avail! Sincerely MISS SICK AND TIRED OF HORRIBLE SERVICE”

Posted 1 year ago

“Package was not collected and wasted too much of my time with lies and concoctions Give a wide berth, do not use this company”

Posted 1 year ago

“Will never use again. My son and daughter's Christmas parcels were kept at new zealand sorting area for a week without any further progress toward being delivered. Called them several times and they said the parcels were out for delivery but the tracking information didn't show that. It's been so stressful. Don't use this company.”

Posted 1 year ago

“It was my 1st time using Interparcel and it will be my last. We sent a parcel to China and it was lost for weeks with no information as to when it would be traced or delivered. I chased numerous times and had a very unhappy receiver who never got his package. We were eventually credited but thios was not the aim of sending a parcel.”

Posted 1 year ago

“I sent a parcel over 30 days ago. I contacted Interparcel at least 3 times about it. I've not received any answer nor help about my order. Contact them is very difficult, they chat is off again.”

Posted 1 year ago

“Parcel was not delivered”

Posted 1 year ago

“This is POD for interparcel and Tufnalls. It’s fake never happened. They insisted it did then changed mind. Then promised 2 more deliveries. Never happened. Now declared lost not stolen. It’s a 2.1 x 1.2mtr door, easily misplaced. Driver does not work there anymore. Took 20 phone calls and constant chasing. Now find it’s cost me money.”

Posted 1 year ago

“Never any lockers available”

Posted 1 year ago

“Booked and paid for a courier, 1st day no show. 2nd day they tried to BS saying no one was home but just liars and useless waste of time do not use.”

Posted 1 year ago

“Appalling company. they offer the worst customer service and their tracking link is beyond useless. They take absolutely no responsibility if your parcel does not get delivered due to you foolishly following their tracking stating the parcel is still in transit when in actual fact it is waiting for the customer to pay the import duty. Avoid!”

Posted 1 year ago

“Awful service. Kayak and paddle both broken. Customer service not interested. They trick you into insuring goods but then they will never honour it. STAY AWAY. This may sound cheap but for a good reason. You don't even get what you paid for. Your parcel will be thrown around and kicked by loads of people before getting to you . With me, excuse was you should have placed Kayak in a double walled box 🤬🤬🤬🤬🤬. Pay a bit more and use a decent company.”

Posted 1 year ago

“Three times my parcel was not collected on the arranged date at my home. I rang interparcel each time , but their promises never were kept. Eventually I deposited the parcel myself to the nearest pickup point. The parcel took more than two weeks to be delivered.”

Posted 1 year ago

“had recieved plenty of junks email since sign up to this. I guess they sold my email”

Posted 1 year ago

“Parcel arrived 10 days late and poor customer service”

Posted 1 year ago

“Totally useless! Couldn't collect parcel in 10 days!”

Posted 1 year ago

“Unfortunately the last 5 parcels we have booked have either not been collected or not been delivered. These are to customers so vital to our business and very dissappointing. Very hard to find out any information from Interparcel and no notification that there is an issue from them. Frustrating and expensive.”

Posted 1 year ago

“Slow n won't use again”

Posted 1 year ago

“I would never use interparcel again. Lack of communication between them and the courier. They ended up coming to the wrong address which then resulted in my delivery being delayed. My customer wasn't happy as they took a day off.”

Posted 1 year ago

«
1
2
3
4
5
»

Interparcel is rated 4.5 based on 9,901 reviews