Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,939 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID AVOID terrible company.lost my parcel which was huge bike box ! Fob you off with the same old standard E mail's then totally ignore you. Save your money and go with a proper professional courier service that can actually do the simple job if delivering a parcel.”

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Posted 4 years ago

“Parcel has not arrived despite me paying customs charges”

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Posted 4 years ago

“The courier never arrived or contacted me.”

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Posted 4 years ago

“Absolute waste of time I spent £254 to get a parcel to jamaica was told it would reach between 30th May-2nd June now being told its estimated to reach on the 7th by this time the package will be useless to all as its for a birthday party I'm disgusted in this service”

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Posted 4 years ago

“Reasonable price reliable so far...”

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Posted 4 years ago

“I’ve no idea what you delivered”

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Posted 4 years ago

“Had the worst experience with Interparcel, my parcel was collected in UK to be shipped to South Africa on 19 April 2022. To date the parcel is still not delivered and after numerous requests to trace the parcel, we still get the generic response - we looking into this and will get back to you. Apparently the agent used in South Africa is not responding; how should this be my problem if I entered into an agreement with Interparcel UK? It appear that Interparcel is a sub standard company who doesn't take the client needs seriously. If my parcel is lost or stolen, own up to it and we can move on. I should have used an well known parcel company who respect their clients. Would not recommend using Interparcel, the experience was nothing but painful”

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Posted 4 years ago

“Terrible service, booked you on the 29th April to collect on wed 4th May and you failed to show up, and failed again next day, finally collected on Friday 6th May and delivered on Monday 9th May - 5 days late for delivery. should have been delivered on 5th, paid extra for this(next day charge), and this bad service cost nearly £75. Zero contact from you to notify me of issues.”

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Posted 4 years ago

“Totally rubbish. Would never use again. Package was not collected twice. No guarantees for collection or delivery. When I finally cancelled the job guy then turned up 3 days late. Useless service.”

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Posted 4 years ago

“Sent parcel via express Airfreight on 21st April for delivery 22nd April. Got sent by Economy Road Freight and as at 4th May still not delivered. All Interparcel customer services can say is that the service is not guaranteed. Absolutely the worse service and after care possible. Avoid”

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Posted 4 years ago

“My parcel was broken in half, very poor service”

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Posted 4 years ago

“Very bad company . I pay twice. One in UK one in Poland . I have been deceived . I do not recommend”

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Posted 4 years ago

“Not client focused”

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Posted 4 years ago

“I received an invoice for an additional payment because they said my parcel was larger by a considerable amount than I had declared. This was completely false and they could not provide proof. Talking to them was like talking to the wall. I refused to pay.”

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Posted 4 years ago

“Item was damaged in transit. Had no response from customer service when I tried to contact them over this. I got lucky however as the Hermes driver managed to leave the item with the seller without them seeing the damage. Ebay then settled with the seller and I got a full refund. Inter parcel offer and charge to insure parcels but don’t have a system in place to claim or complain easily.”

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Posted 4 years ago

“Awful experience. Sent a home made gift to France and was charged an additional 12 euros with no explanation by French customs and with no warning of these charges from Interparcel. Paid for 3 day delivery, it took 11 days.”

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Posted 4 years ago

“I shipped maybe 30 parcels over the period Dec 2021 to Jan 2022 .. all via interparcel who I was keen to try after having used hermes before , I used the Yodel courier drop off mcColls Buxton . I was shipping vintage hifi .. all went well until Christmas.. then I got multiple complaints of items damaged all in the same fashion , having suffered some type of shock damage having been thrown or dropped hard .. the damage to each item virtually identical over several items . Who ever was collecting my parcels in Buxton obviously tired of the extra work load and systematically damaged until I stopped sending .. I have no complaint against interparcel other than they should react to feedback from customers ..particularly if a pattern is emerging .. I know there is a complaint procedure but I didn't have the time or resources to back track and research ..so I changed courier ..”

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Posted 4 years ago

“4 weeks and a half and parcel shipped from the UK to Italy is still in transit. With no further indication. Also the driver did non collect the customs invoice which despite the instructions said to print 3 copies and attach them to the parcel. We'll see how this is going to end..”

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Posted 4 years ago

“This company is a scam! Avoid at all cost”

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Posted 4 years ago

“I started saying that all my goods are damaged all the the two palettes where delivered defrosted. Very disappointed with whatever company who bought it from guarulhos to Heathrow the guys from Heathrow to the storage was fine but guarulhos Heathrow awfully services.”

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Posted 4 years ago

Interparcel is rated 4.5 based on 9,939 reviews