Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,939 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent a parcel having weighed it carefully beforehand. After sending this parcel Interparcel sent me a surcharge for the parcel being overweight. No discussion. No direct contact. Notice that I was liable period.”

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Posted 4 years ago

“My parcel îs still here no one botther to come to pick up thank you”

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Posted 4 years ago

“I booked Hermes on Interparcel site, they lost my parcel neither company ever reply us , the tracking number state returned we never got refunded or the parcel back . Total scam”

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Posted 4 years ago

“total shambles, unable to ship themost basic packager, without compkications- never again!”

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Posted 4 years ago

“They slap extra charges on after you have paid. They claim it is for handling, however I sent tyres, which are indestructible so I know this is a con. They are threatening court action now, (for a tenna) wont listen. Just avoid them. I thought they were good for a couple of times, but it is how you handle dispute that shows up good and bad companies.”

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Posted 4 years ago

“Did not collect when scheduled, slapped un-consented charges on after delivery and will not listen, just threaten court action.”

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Posted 4 years ago

“Bought extra insurance, the item was damaged in transit but they refused to pay out. Avoid.”

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Posted 4 years ago

“arrived to U. S. AFTER 17 days”

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Posted 4 years ago

“Not impressed. I paid for a door to door delivery from the UK to Gibraltar. The delivery took far longer than expected, which I was prepared to overlook in view of the present world situation, but what I was not happy about at all was the positive raft of extra charges made by a company called Packlink Madrid, which I presumed was some kind of handling agent in Spain. The charges levelled by this outfit quickly exceeded the entire cost of the door to door delivery and they just kept on coming. The parcel was sent in August and I had yet another charge for about £13 in November, which was when I decided I'd had enough. I contacted my credit card company and asked them to reverse all the charges made by Packlink Madrid and to refuse all further charges made by them. Perhaps the final irritation was that whoever the local delivery company was in Gibraltar, they also wanted to make an additional charge to deliver it to the destination address. So 'not impressed' more or less covers it.”

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Posted 4 years ago

“Terrible service and customer service not helpful at all. I paid for the parcel to be delivered to the receiver’s address but instead it ended up at the local post office and receiver had to pick it up himself not to mention delivery was 8 days later what I paid for! I would not use them ever again and not be recommending them either. Customer service is making up lies after lies just not to admit they’re in wrong.”

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Posted 4 years ago

“Parcel was not delivered, i was told undeliverable, then it was diverted by the customer, but she says not and tha it has been returned. Tracking in Ebay showed that it was delivered, so i never knew there was a problem. Now they say i don't get a refund on the despatch costs or my lost parcel. Very poor service and breach of contract. Shocking that they can treat people like this.”

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Posted 4 years ago

“Bad company, as i business we used interparcel only once, for an overseas delivery, as they came back the cheapest, and gave them a go, big mistake. The delivery was collected from us, but the customer wasn't in to receive the parcel, and wasn't contacted, no card left , thus it was returned to us. Interparcel then proceeded to charge us £71 to process…. the return delivery (even though they never approved these costs with me), 3 times the original delivery cost, just to return a £10 poster....... I explained to them, it was far better to destroy the item as the cost of the poster is so low, but apparently its in the TC's and we have to pay any return delivery costs. We reshipped a brand new item to the customer, which arrived no problems, first time with SkyNet, who are excellent. I would highly recommend avoiding Interparcel, as they have grossly exaggerated hidden costs, which they sneak in the TC's, to simply make a killing on your misfortune!.”

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Posted 4 years ago

“The service was a complete failure. I paid for a pre 10am delivery and the driver did not attempt to make any delivery yet marked it attempted. The delivery was not attempted and when I asked where it was I was told it was back at the depot and the second attempt would not be made until the next day. I was in and know that no attempt was made, with other deliveries being made during the supposed attempted delivery time. No note was left and no evidence was provided by interparcel that they tried. The team was unable to help via online chat and said the attempt was made, which it was not and would help no further. The driver who eventually delivered told me the other driver had not attempted delivery, that he was not doing his job properly and could not be bothered to find my address. Only due to my alarmed messages and phone calls, had he helped by tracking my delivery down from the driver and bringing it to me. It is not acceptable to simply be told you are a liar via the customer service team when you say an attempt was not made, which was then confirmed by the new driver. The team would not listen that no one had come and provided no help or consideration of the consequences. It caused considerable stress and financial loss as the parcel did not arrive as ordered in time. I paid extra for a pre 10am delivery, which was not attempted and there was no compensation or refund. Will not use again.”

Helpful Report

Posted 4 years ago

“Address data is incorrect and customer service is very poor. Have been charged 3 times to deliver 1 parcel because the courier 'couldn't' deliver the parcel. Interparcel are not willing to listen to their customers and will not budge on any additional charges that shouldn't be made.”

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Posted 4 years ago

“I am still waiting for a refund on a printer you delivered that was broken. I will never use your company until this matter is resolved”

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Posted 4 years ago

“Invoiced for £40 on a Landmark parcel to Canada. They claim a 1.8 kg parcel actually weighed 11 kg. I have provided all documented evidence including a photo but their response, 'We cannot accept this as evidence.' They have provided NO evidence at all! Let's see where this goes!”

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Posted 4 years ago

“You have struggled to get parcels to me. I moved into a new build, and no parcels have been able to get to me. No such address apparently, one parcel never got delivered & sent back to House of Fraser, One parcel completely lost. It appears to us if your drivers don’t recognise a postcode they don’t bother. I would be very nervous if I ever decided to use Hermes again, my name is Mrs JoAnn M Judd”

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Posted 5 years ago

“I posted a package for my son's birthday. after 5 days it still hadn't arrived and no tracking available. after about 10 days I was told it was lost. then later yet another message about claiming for lost package. I wrote to CEO of the company and after 2 days tracking appeared on the site and then the package was delivered. wasnit it strange how no one had any news of it and it couldnt be located until the CEO became involved.”

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Posted 5 years ago

“The worse company i have ever dealt with. Quoted 5 days to deliver a parcel to Portugal. Customs etc paid in full and 56 days later my parcel is at InterParcel back in the UK. No help or assistance offered avoid at all costs. Will not refund or resend the parcel.”

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Posted 5 years ago

“Delivered to the wrong address and suggested the receiver goes around the retrieve it from a neighbour they don't get along with. They accept its been delivered to the wrong address but won't do anything as its in their terms that it's acceptable to deliver to the wrong address. Their "claims team advised that they wouldn’t issue a claim for this as the parcel is retrievable." So now eBay have refunded the buyer £24 and I'm out of pocket. Absolutely garbage service. Been a customer for over a decade. They can now go f**k themselves for my future business.”

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Posted 5 years ago

Interparcel is rated 4.5 based on 9,939 reviews