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Interparcel Reviews

4.5 Rating 9,901 Reviews

54 %

of reviewers recommend Interparcel

Company Reviews

About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Interparcel 5 star review on 9th September 2021

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst parcel company in the world .... Please take my advice and stay away from these FRAUDSTERS. They sent me an email that my high value goods were delivered as booked which they NEVER DELIVERED. For over 6 weeks they kept telling me that they can't find my goods in their warehouses. After 6 weeks goods were declared LOST, when a claim was made they suddenly informed my the goods have now been found as they were just waiting for me to forget about these so that they can have them themselves. The WORST PART YET TO COME, they asked me to pay to return these to myself which they failed to deliver. I paid them, they did not even give me an option to discuss this over the phone as they only communicate via email. Still waiting to receive goods for over 10 days and their customer services can't provide an update. Their manager does not want to come over the phone.”

Posted 2 years ago

“Customer service failed completely to help me, finally got a refund through PayPal. Not the service it should be or used to be.”

Posted 2 years ago

“Interfarcel not interparcel. Firstly they don't collect your parcel as arranged, secondly they don't offer discounts for not collecting your parcel, thirdly they don't offer to upgrade your delivery despite it being still in your home after 10 days! STAY AWAY FROM THIS INCOMPETENT COMPANY”

Posted 2 years ago

“I have not recieved my parcel which I ordered about a month ago from the UK. I contacted the 'HELP' service and they keep telling me that they are looking into it. Recently they posted FRAUDULENT tracking information claiming that I recieved it. I have attatched a screen shot for proof of false tracking information. I am located in Rhodes, Greece and now they claim they delivered it 4 days later to an address in Brooklands UK. This information was updated on September 12th! Confusing? I hope whoever posted this FRAUDULENT information is held responsible. I remain patient and await my delivery...if they haven't lost it!”

Posted 2 years ago

“I am disgusted with the service that I received! I booked a pallet through your company which was not collected and I allowed over a month for this to be corrected and it wasnt so had to use another company who managed to do it first time and now I have been fighting another month for a refund!”

Posted 2 years ago

“If I could leave a 0* review - I would! Inept "Management" in the form of Chloe Prebble and a Director, Jim Bird, who seemingly doesn't even have the basic capability to respond to escalated complaints. If this doesn't serve as a red flag - read on..... Interparcel have presided over a disastrous experience that has been ongoing since March. Over the last 6 months there have been too many failings to list within this review, but safe to say - you should AVOID this shambolic business at all costs. They are re-selling services that they don't fully understand and as a result miss-sold me a delivery service that was doomed to fail the moment the items were collected by TNT (now part of Fed-Ex). They have Service Level Agreements in place with their carriers which mean that customers can only deal directly with Interparcel. When you require their assistance it is frankly non-existent with call centre operatives that a) dont care and b) have no capability to deal with the issue. This results in copied and pasted replies from the carrier being sent to you - with no commentary from Interparcel added for context. As the customer you are flying blind and when you question their service you encounter cocky and rude colleagues, one such individual being a 'team leader' in the form of Abbie Ancell who laughed at me during one phone call. It is very obvious that serious re-training and re-structuring is in order across the business. The final straw came when Interparcel knowingly did not challenge an incorrect invoice sent to them by TNT. This occurred due to well documented TNT errors and instead of using their knowledge of the case to query the charges - they simply provided my details to TNT as the billable party (without telling me). This then directly lead to me being chased for money I didn't owe by TNT over a period of 2 months, during which Interparcel offered ZERO assistance in resolving the matter - despite their own SLA agreement making it nigh on impossible for me to discuss the issue with TNT directly. It was only finally sorted after I wrote to the UK Customer Service Director for FedEx - who stepped in to resolve the matter. When presented with these facts, Interparcel have displayed a disgraceful "we don't care attitude". There is very clearly a deep rooted culture issue within the businesses, which is hardly surprising when you have the misfortune to encounter their "management" (I use the term very loosely). In summary - a horrific business to be avoided at all costs!”

Posted 2 years ago

“Over charge payment after parcel got delivered by ups. Scam report. Avoid ups courier”

Posted 2 years ago

“Had to pay an additional €17 when parcel arrived even though I had completed everything correctly (dimensions, weight & contents). They said it is in their T&C's and have been no help in understanding why the first parcel I sent didnt get a charge but the 2nd did. Same contents in both parcels. Will go back to sending directly with royal mail from now on as this hasn't happened with them before.”

Posted 2 years ago

“Led to book a courier service with DHL, it was a disaster will never use them again. When difficulties arose it was impossible to speak to any human person to resolve issues.”

Posted 2 years ago

“It is hard to write a review of a service that is normally good but that offers nothing when things go wrong. The best thing that interparcel.com should do is to advise customers NOT to use parcelforce to send an urgent letter, and just to use the regular post office service instead. In my case, then this would have saved GBP15 (difference in cost between parcelforce and first class stamp to LIsbon), 6 weeks and counting (as the letter never arrived) and a lot of aggravation. By way of experiment, I sent a normal (non urgent) letter by first class post via the post office to LIsbon and it arrived in 4 days. Worsth thing? The latest attempt at "customer recovery" from interparcel was an email on July 15th telling me to allow a further 30 days for delivery "due to delays". No refund, no apology.”

Posted 2 years ago

“My parcel arrived at about 3pm, no one came to my door. The driver THREW my package over a neighbour rear garden fence. The reason I can say THREW is from my neighbour seeing it and his words were it was launched. No damage was caused on this occasion, but the next time I order online, I will be asking who 5he courier company is, and if it’s you, I will be cancelling my order. Your a disgusted customer.”

Posted 2 years ago

“went via Tuffnells and parcel was lost it was 8ft x 4ft amazing”

Posted 2 years ago

“our parcel has never been collected even after contacting and getting it book on again twice, we ended up dropping it off to a collection point after paying extra to get it collected. the parcel has still not arrived at destination. just about to phone again to try and track it, so frustrating!”

Posted 2 years ago

“Utter frustration. A service that acts as a middle man, but has no reliability what so ever. Twice we have used this service, parcels lost........no refund, no confidence or back up.”

Posted 2 years ago

“Truly disappointing service provided as a company and more so by their representatives. I am waiting for my parcel to be returned but I won’t be told where it is and when it will be returned. No willingness at all to be even slightly helpful or accommodating. Extremely frustrating and disappointing, I would definitely not recommend.”

Posted 2 years ago

“Terrible! My goods were damaged and then stolen. After chasing them up for 4 weeks I am due to receive £25 compensation for the £300 of goods stolen by them. Shameful”

Posted 2 years ago

“No one contacted me about my parcel been stuck in the customs for days and got it back to my flat and never received a refund. And all of this happened twice. Worse experience ever”

Posted 2 years ago

“I ordered a bumper and it still hasn't come, supposed to be 2 days, was sent on 19th July. This needs to be reviewed as I can't drive car and Its the holidays, my children need to take them places.”

Posted 2 years ago

“parcel never arrived never returned”

Posted 2 years ago

“It’s hit and miss, when it goes well excellent. When it does not don’t count on any help they are useless. Oh and they make up charges like something out of Harry Potter. They are a necessary evil in the world we now live in but take your chances. Oh yeah the insurance is a joke never pay out must have a great mark up on that.”

Posted 2 years ago

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Interparcel is rated 4.5 based on 9,901 reviews