Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,933 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,933 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately you are a reflection of the service you offer and currently one of my parcels has not been delivered next day by Hermes, therefore whilst I rate Interparcel and your team highly, the current level of service provided by one of your third parties is poor which is a reflection of yourselves as the service provider.”

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Posted 3 years ago

“Poor customer service when I attempted to rectify a code. Lack of knowledge of dealing with specific couriers.”

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Posted 3 years ago

“terrible customer service”

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Posted 3 years ago

“I submitted my parcel request, paid for it. No one came to collect parcel. I got refund but wasted my time. Will never use this service again.”

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Posted 3 years ago

“Booked a international postage of small samples The booking said would be delivered in 3-4 days It’s been over a week and nobody knows where the samples are What am I paying £35 gbp for”

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Posted 3 years ago

“Lost my parcel, very unhelpful, , use delay tactics to paying any compensation, would not recommend or use again”

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Posted 3 years ago

“I am sick of interparcel taking the couriers word for alleged incorrect packaging, sizing or weight. They just will not listen to the customers side and demand additional payments on the couriers say so (who are out to mane more money!). You’ve asked the wrong guy here. Your customer service is unacceptable.”

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Posted 3 years ago

“A terrible experience. The indicated delivery times were incorrect from the start and the item was delayed. The details are not transparent and the quote a customer receives is generic, apart from the price. Once you get the quote you assume that the original and destination locations are taken into consideration but the way it is done with this company is very misleading. It's not how a company should provide quotes with lead times at this day and age. They also offer additional insurance for your item, only to have exclusion policies that are not transparent and misleading. You end up purchasing additional coverage only to not be eligible for a claim in what feels like the majority of possible products. This company clearly prides themselves in producing non-transparent fine-print that is misleading to the end-user and also does not provide adequate customer service and resolution to problems when they arise. Stay clear and safe yourself the hassle. You pay peanuts and get a monkey service, shame on you Interparcel.”

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Posted 3 years ago

“dont bother the customer service is bad and dont care just fob you off. but have time to reply to the bad feeback you leave but can not sort your problem out.”

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Posted 3 years ago

“Absolutely dismal service. Valuable part to my old bicycle was ripped out of the parcel. Too hard to find these parts.”

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Posted 3 years ago

“Worse parcel company ever didn't even collect parcel and was still charged ! No phone call to offer return of money abslute scam”

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Posted 3 years ago

“When I booked the parcel for delivery it stated 4-7 days for delivery. On collection of the parcel it took several days to get to parcel the south of England for sending across to Canada. It sat in the warehouse for several more days and then tracking information updated to say it was with Canada post. 2 days after this update it was removed from the tracking information and the parcel was back in England. No updates could be given to say where my parcel was exactly. Eventually it arrived at customs and cleared it. I then got told the parcel hadn’t cleared customs and it was being held with the pallet of parcels. This too more days. In all the parcel took around 3 weeks and not the 4-7 days. This meant birthday presents and cards where late and never arrived for my nephews birthday. Severely disappointed with the service.”

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Posted 3 years ago

“Usually great, but you recently lost my wedding dress with minimal investigation or apology :(”

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Posted 3 years ago

“it would be great if i knew who you are and what you have delivered, like most people I do get more than one parcel delivered at a time”

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Posted 3 years ago

“I sent a parcel having weighed it carefully beforehand. After sending this parcel Interparcel sent me a surcharge for the parcel being overweight. No discussion. No direct contact. Notice that I was liable period.”

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Posted 3 years ago

“My parcel îs still here no one botther to come to pick up thank you”

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Posted 3 years ago

“I booked Hermes on Interparcel site, they lost my parcel neither company ever reply us , the tracking number state returned we never got refunded or the parcel back . Total scam”

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Posted 3 years ago

“total shambles, unable to ship themost basic packager, without compkications- never again!”

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Posted 3 years ago

“They slap extra charges on after you have paid. They claim it is for handling, however I sent tyres, which are indestructible so I know this is a con. They are threatening court action now, (for a tenna) wont listen. Just avoid them. I thought they were good for a couple of times, but it is how you handle dispute that shows up good and bad companies.”

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Posted 3 years ago

“Did not collect when scheduled, slapped un-consented charges on after delivery and will not listen, just threaten court action.”

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Posted 3 years ago

Interparcel is rated 4.5 based on 9,933 reviews