Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,933 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,933 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am disgusted with the service that I received! I booked a pallet through your company which was not collected and I allowed over a month for this to be corrected and it wasnt so had to use another company who managed to do it first time and now I have been fighting another month for a refund!”

Helpful Report

Posted 4 years ago

“If I could leave a 0* review - I would! Inept "Management" in the form of Chloe Prebble and a Director, Jim Bird, who seemingly doesn't even have the basic capability to respond to escalated complaints. If this doesn't serve as a red flag - read on..... Interparcel have presided over a disastrous experience that has been ongoing since March. Over the last 6 months there have been too many failings to list within this review, but safe to say - you should AVOID this shambolic business at all costs. They are re-selling services that they don't fully understand and as a result miss-sold me a delivery service that was doomed to fail the moment the items were collected by TNT (now part of Fed-Ex). They have Service Level Agreements in place with their carriers which mean that customers can only deal directly with Interparcel. When you require their assistance it is frankly non-existent with call centre operatives that a) dont care and b) have no capability to deal with the issue. This results in copied and pasted replies from the carrier being sent to you - with no commentary from Interparcel added for context. As the customer you are flying blind and when you question their service you encounter cocky and rude colleagues, one such individual being a 'team leader' in the form of Abbie Ancell who laughed at me during one phone call. It is very obvious that serious re-training and re-structuring is in order across the business. The final straw came when Interparcel knowingly did not challenge an incorrect invoice sent to them by TNT. This occurred due to well documented TNT errors and instead of using their knowledge of the case to query the charges - they simply provided my details to TNT as the billable party (without telling me). This then directly lead to me being chased for money I didn't owe by TNT over a period of 2 months, during which Interparcel offered ZERO assistance in resolving the matter - despite their own SLA agreement making it nigh on impossible for me to discuss the issue with TNT directly. It was only finally sorted after I wrote to the UK Customer Service Director for FedEx - who stepped in to resolve the matter. When presented with these facts, Interparcel have displayed a disgraceful "we don't care attitude". There is very clearly a deep rooted culture issue within the businesses, which is hardly surprising when you have the misfortune to encounter their "management" (I use the term very loosely). In summary - a horrific business to be avoided at all costs!”

Helpful Report

Posted 4 years ago

“Over charge payment after parcel got delivered by ups. Scam report. Avoid ups courier”

Helpful Report

Posted 4 years ago

“Had to pay an additional €17 when parcel arrived even though I had completed everything correctly (dimensions, weight & contents). They said it is in their T&C's and have been no help in understanding why the first parcel I sent didnt get a charge but the 2nd did. Same contents in both parcels. Will go back to sending directly with royal mail from now on as this hasn't happened with them before.”

Helpful Report

Posted 4 years ago

“Led to book a courier service with DHL, it was a disaster will never use them again. When difficulties arose it was impossible to speak to any human person to resolve issues.”

Helpful Report

Posted 4 years ago

“It is hard to write a review of a service that is normally good but that offers nothing when things go wrong. The best thing that interparcel.com should do is to advise customers NOT to use parcelforce to send an urgent letter, and just to use the regular post office service instead. In my case, then this would have saved GBP15 (difference in cost between parcelforce and first class stamp to LIsbon), 6 weeks and counting (as the letter never arrived) and a lot of aggravation. By way of experiment, I sent a normal (non urgent) letter by first class post via the post office to LIsbon and it arrived in 4 days. Worsth thing? The latest attempt at "customer recovery" from interparcel was an email on July 15th telling me to allow a further 30 days for delivery "due to delays". No refund, no apology.”

Helpful Report

Posted 4 years ago

“My parcel arrived at about 3pm, no one came to my door. The driver THREW my package over a neighbour rear garden fence. The reason I can say THREW is from my neighbour seeing it and his words were it was launched. No damage was caused on this occasion, but the next time I order online, I will be asking who 5he courier company is, and if it’s you, I will be cancelling my order. Your a disgusted customer.”

Helpful Report

Posted 4 years ago

“went via Tuffnells and parcel was lost it was 8ft x 4ft amazing”

Helpful Report

Posted 4 years ago

“our parcel has never been collected even after contacting and getting it book on again twice, we ended up dropping it off to a collection point after paying extra to get it collected. the parcel has still not arrived at destination. just about to phone again to try and track it, so frustrating!”

Helpful Report

Posted 4 years ago

“Utter frustration. A service that acts as a middle man, but has no reliability what so ever. Twice we have used this service, parcels lost........no refund, no confidence or back up.”

Helpful Report

Posted 4 years ago

“Truly disappointing service provided as a company and more so by their representatives. I am waiting for my parcel to be returned but I won’t be told where it is and when it will be returned. No willingness at all to be even slightly helpful or accommodating. Extremely frustrating and disappointing, I would definitely not recommend.”

Helpful Report

Posted 4 years ago

“Terrible! My goods were damaged and then stolen. After chasing them up for 4 weeks I am due to receive £25 compensation for the £300 of goods stolen by them. Shameful”

Helpful Report

Posted 4 years ago

“No one contacted me about my parcel been stuck in the customs for days and got it back to my flat and never received a refund. And all of this happened twice. Worse experience ever”

Helpful Report

Posted 4 years ago

“I ordered a bumper and it still hasn't come, supposed to be 2 days, was sent on 19th July. This needs to be reviewed as I can't drive car and Its the holidays, my children need to take them places.”

Helpful Report

Posted 4 years ago

“parcel never arrived never returned”

Helpful Report

Posted 4 years ago

“It’s hit and miss, when it goes well excellent. When it does not don’t count on any help they are useless. Oh and they make up charges like something out of Harry Potter. They are a necessary evil in the world we now live in but take your chances. Oh yeah the insurance is a joke never pay out must have a great mark up on that.”

Helpful Report

Posted 4 years ago

“I paid for a 4 day delivery service to Germany, 22 days later it’s still in a depot in Germany awaiting clearance!!! Why would you sell a service you can’t provide? I wasted time, money and the gift package is not suitable for eating anymore”

Helpful Report

Posted 4 years ago

“Appalling service. I paid extra for collection and next-day delivery. After 5 days of phone calls (hours on the phone) chasing them up, they were still unable to get an answer from Tuffnells, so we used someone else. Funnily enough, they came to collect later that day and when we told the driver, he said: "Not surprised. It happens a lot". Amazing!”

Helpful Report

Posted 4 years ago

“Worst booking service ever. Lost 2 package worth over $20k of medical equipment - it is a big box (StarTrack) Second big box is on UPS also worth $20,000 of medical equipment UPS. They can lost any package without having consequences, then nothing. Tracking below. au.interparcel.com/tracking/AU7023770634 au.interparcel.com/tracking/AU7021818660 They are all in a big box. It's like you misplaced your refrigerator in your house.”

Helpful Report

Posted 4 years ago

“Scam company charged me for same day collection and delivery and did not show up for 3 days ! Now claim I will be charged £10.40+vat for cancellation the service! Bunch of idiots !!!”

Helpful Report

Posted 4 years ago

Interparcel is rated 4.5 based on 9,933 reviews