Twice in the last month they have failed to tell me / call me /email me that my parcel hasn't been collected. My client had to call and tell me. I called Customer service and they said there is no guarantee for next day service even though I paid premium price. There is also no system in place where there is someone checking if items have been collected and delivered. It took me to call them to check their system. I was offered to rebook or a refund but in the same breath said if I rebook there is no guarantee they (DPD) will collect. Shoddy. Won't be using them again.