Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 1 star review on 11th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Interparcel for about 10 years and would say overall a pretty reliable service, though I estimate a delay in pick up is probably 1 in 10 orders. Usually this is OK as most of my pick ups are not urgent. A recent order to USA was urgent and it took Interparcel 5 days to pick up the order. Several e-mails were not replied to and I did not want to have to call their premium rate number. I filed a dispute with Paypal and said on the dispute that I would stop the dispute once Interparcel picked up the order. They soon picked up the order but I was unable to cancel the dispute because bizarrely Interparcel escalated the dispute to a claim!!! I was refunded the full amount by Paypal and being honest offered to give Interparcel the refund as I had originally stated in the dispute that I would stop the dispute once item was picked up which it eventually was. Interparcel decided to close my account as I had done this Paypal dispute before and they didn't like it then. Surely a consumer is entitled, within reason to dispute his order if he wants to cancel, or a refund etc? It's no different disputing a payment with a credit card company. In short, a reputable company but strange how they handle what I considered fair consumer rights.”

Helpful Report

Posted 55 years ago

“Booked this company as had a time slot to choose from. Mistake! Apparently It's a request...what's the point of putting an option you cannot fulfil? I could have chosen any number of other couriers and dropped off my parcel, but I'm studying, work and have kids so thought was my best option, as only day I get 4 hours at home. My other mistake was not reading the terms of agreement , but why on earth offer a service you don't provide ? Also I was informed it's pointed out on the confirmation email you get when you have paid, another useless idea as it's then too late. My only saving grace was an elderly neighbour who was in , sat in for me. Yes I should have read the small print..BUT WHY OFFER A SERVICE YOU DONT PROVIDE?”

Helpful Report

Posted 55 years ago

“So my parcel was delivered promptly - Great, I thought. Then comes the highly officious email telling me to pay ?40 because I had booked the wrong dimensions, claiming the parcel was much bigger. There is NO WAY the dimensions they claim relate in any way to the parcel I sent, but I now no longer have it in my possession. So I manage to get the parcel recipient to send photos of the parcel with a tape measure showing that it's well inside the dimensions I had booked. The reply? it's going to take two weeks for Interparcel's courier to verify their records and then Interparcel will decide whether or not to believe me. The time and effort of all this is costing me and Interparcel way more than ?40. So when I point this out, the reply says "I apologise for the way you feel about this". Really??? You're taking responsibility for how I feel, but not for your error??? After making the error in the first place, plus the threat of an unjustified extra bill, and causing me and the recipient hassle, Interparcel just added patronising nonsense to their list of mistakes. All because their carrier can't measure the parcel correctly.”

Helpful Report

Posted 55 years ago

“I hope the manager or supervisor if there is one reads this I booked in a collection with UPS on Friday 21st March 2014 The parcel has been left out every day with the UPS label attached to the box. Every day I have emailed interprcel they have not given me an explanation despite numerous emails asking why the driver didn?t collect it, On Wednesday 26th March 2014 after 3 FAILED Collections they emailed me a NEW SHIPPING LABEL without any notice to what the label was for. In the afternoon the same day they emailed me back saying the driver didn?t take the parcel as there was no label on the box. So its been sitting with the old label attached and then the new label attached since Friday 21st March today is the 28th March, I emailed UPS and they replied with this email: Dear Leo, Thank you for your response. I am sorry you have experienced problems on this collection. Unfortunately, I am not showing any collection request for this shipment. I recommend to contact Interparcel and ask for the collection request number for the package so we can forward the concern to the appropriate department. If we may assist you in the future, please feel free to contact us. Kind Regards --------------- UK CSC Email Customer Service A parcel that?s been sitting with the UPS Barcode label since 21st March 2014 and it todays date is: 28th March 2014 A full week, No COLLECTION, Two different UPS barcodes attached supplied via Interparcel, The location: UXBRIDGE North London LEO P.s. i could be nasty and do one star, but they are usually very good and there website is good and they email back pretty fast, But im sorry Interparcel 1 week and no collection, ive wasted tonnes of time emailing you and my collection point is also very unhappy with you and UPS.”

Helpful Report

Posted 55 years ago

“This was the first time I had used the website, I found it quick and easy and the prices were reasonable. I had arranged for two vintage lamps to be collected. I had paid ?250 for the lamps so paid extra for insurance to that sum, just in case. I had thought everything was great and was ready to sing there praises when my parcel arrived and despite having fragile stickers on the side and being well wrapped up my lamps were smashed to bits. I was devastated, but at least I had the insurance...right...wrong! When I contacted Customer service to tell them what had happened I was told that the lamps were on there restricted items list. When I made the booking for some reason I was unable to see the restricted list and had assumed it must be things like chemicals and weapons but no, it was my lamps and any other breakable material known to man was also on the list. So why take insurance money... should they not check what an item is made of before taking the insurance money? So now I have two smashed lamps and nothing else. It is altogether very disappointing, I had thought it was a great experience but it turned out very bad. It would seem they may be good, but don't post anything breakable because even with insurance you have not got a leg to stand on or any back up.”

Helpful Report

Posted 11 years ago

“Clearly when things go right, InterParcel customers are very happy, but when they go wrong, boy do they go wrong. Last Wednesday I arranged for InterParcel to collect a parcel. They chose CityLink to make the collection on Thursday, some time between 9am and 6pm. Despite being in all day no one came and despite providing phone numbers, nobody phone. Friday morning I rang InterParcel to complain. I was told that City Link had tried to collect but no-one was in. The collection was rescheduled for that day and I insisted that they make sure the driver had our phone number. Again I was in all day, phone again at 4pm and was told not to worry but collection might not occur until 7.30pm. Again no-one came or phoned. Monday morning I phone to complain and reschedule. Late that moroning CityLink came to collect the parcel. The driver was the one who had tried to collect on Thursday. He had tried but failed to find our house, phone CityLink HQ and was given wrong directions. No explanation for why he hadn't tried phoning us. I emailed InterParcel to tell the the parcel had been collected and suggested that some sort of compensation for the 5 phone calls and two whole days of waiting might be in order. I was told that under "our terms of use collections are not guaranteed". If they can't guarantee a collection, who on earth would employ them? Certainly not me again.”

Helpful Report

Posted 10 years ago

“Booked service via interparcel using hermes signed for service ,upon booking it clearly showed that it was a 2 day delivery after pick up , however this did not happen, and when I contacted interparcel they said the service was actually a 3-5 day delivery , completely unacceptable and misleading service”

Helpful Report

Posted 55 years ago

“interparcel.com is an easy & usually efficient booking system & for the most part it runs smoothly. BUT when it goes wrong , you are completely on your own! You cannot deal directly with the courier as you are not their customer & interparcels customer service is a lottery of personalities! Needed to get a parcel to ITV next day but UPS descided they couldnt find London Television Centre with their address! So didnt! Nor did they the following day , infact not until lunchtime 2 days later. No explanation. Little but scripted responses from interparcel to my pleas for UPS to ring the customer or me. Just ignored until I can read it myself on tracking. Then they email telling me its been delivered! YES I KNOW....TOO LATE... thanks!”

Helpful Report

Posted 11 years ago

“Poor inefficient delivery service. I am still waiting for goods that were due to be delivered a week ago, on the promise of next day delivery. After several phone calls,emails and live chats, no one has been able to trace the goods or get definitive confirmation from the so called city link depot they " may " have ended up in. They have stopped communicating with me after promising me daily that they were due out for delivery the next day, only to be told the next day, that yet again, City Link had not got the goods on their van. Interparcel did not seem to have the ways or means to get a clear response from City Link and so 7 days later, I have had to reorder the goods. I will be seeking replacement costs and more from interparcel and could not recommend their service, or lack of it.”

Helpful Report

Posted 55 years ago

“I do not enjoy giving negative feedback but unfortunately the whole process has been a stressful saga from the word go! A Next Day Delivery (ha ha) was booked for collection on a Monday but this didnt happen till the Thursday evening, as it wasnt bought to my attention that the address I had been given had a line missing. Part my fault I guess but it took me several live chats & expensive calls to find out that this caused the delayed collection. Then, even though I had confirmation from the collectionee, Interparcel still maintained that the parcel hadnt been collected for a further few days. This was despite the fact I could give them the courier drivers name and ref. number from City Link. Trying to find out exactly the whereabouts of my parcel was proved so frustratingly annoying its untrue. Numerous expensive calls to both Interparcel and City Link were responded with the standard responses of we will look into this for you, sorry for any inconvenience caused and sincere apologies! And now despite City Link "extensively searching" for my parcel it has now been declared "lost"!! This is due apparently to the parcel losing its tracking label. And even though I have described the parcel, given them sizes again, told them exactly what they are looking for and knowing the collectionee was thoughtful enough to put an address label with my name and address on it, it has disappeared into some void that appeared between collection on Thursday evening to arriving at the warehouse on presumably Friday! The parcel which would have been quite big was infact a caravan awning due to be used on a weeks break at this half term with my family, so no I am not impressed, sincere apologies do not help and the inconvenience caused is more than they can appreciate. I am now very unlikely to be able to get an alternative as the same price as the one that has disappeared. I put my trust in these couriers and I feel very let down by the care they have taken with my goods. So now I have to go through the whole claims process too! Which will not im sure cover any inconvenience caused. The lack of communication between the two companies has been so frustrating its untrue. And just to add insult to the injury, I have just been told by the collectionee that City Link have tried to collect the rather large parcel that doesnt exist again. This is how parcels are meant to be sent - really???!!! Very upset and disappointed.”

Helpful Report

Posted 55 years ago

“My shipment was lost...even though it was said to be delivered on April 4th of 2014. It is now May 23rd and I have spoken with at least ten DIFFERENT people via e-mail regarding my package. I have missed TWO military events at which this dress was to be worn. I feel that I am no closer to getting my claim resolved than when I started this process. Just today I have spoke to THREE people and (while they are attempting to be helpful I suppose) am forced to start from scratch each time. I do not know what is going on at Interparcel.... why would one claim be shuffled from one person to the next? The correct way to resolve and issue is to assign it to one person from initiation of the task to completion. Their system for dealing with lost packages is just crap! WHY am I having to be the one to initiate the conversation for an update? Why am I having to email EVERY person I have ever spoken with to get a response on the status of my claim? I have NEVER had an issue with a package not arriving before.... guess all my luck has run out. INTERPARCEL YOU CAN DO BETTER!! Oh and they keep calling me by the wrong name which just plain pisses me off!!”

Helpful Report

Posted 55 years ago

“I booked two separate parcels for collection with 5 days notice. My wife stayed off work all day and no collection was made. In the end I had to send the parcels by Royal Mail because my customers deserved delivery of their goods when promised. The collection was booked through Interparcel with Hermes. Hermes do not operate in the Highlands and so sub contract to local carriers (something of which Interparcel staff seem to not be aware). To be fair, Interparcel followed my instructions to cancel the uncollected orders and refunded the money paid directly. However, despite several emails, I am no closer to discovering whether the failure to collect lies with Interparcel, Hermes or a local carrier! One week later, a local carrier called to collect the parcels!! Drinking sessions and breweries spring to mind!”

Helpful Report

Posted 55 years ago

“Usually a good service, my parcel was stolen from their van, no compensation , more importantly postage fee return was totally refused. I had a contract with interparcel to deliver my parcel , they failed !!!!!!!!! wasn't impressed. use other courier now !”

Helpful Report

Posted 55 years ago

“had to send a guitar to the midlands....used industry standard packing... arrived with substantial damage.....thank goodness I paid for the insurance... had considerable time sending seemingly endless photos of the box, the damage, the packing.....and numerous emails from the recepients saying this is not an uncommon thing with the carriers they use. eventually they said they would pay up then waiting till virtually the 28th day to send a cheque. polite and said a "standard sorry".....but came away with the impression that interparcel felt they were the injured party....and not the poor guitar.....which had to to "put down"........so....for me .....terrible initial service.....and not great customer service”

Helpful Report

Posted 55 years ago

“I have had to stop using this delivery service because of items being destroyed in transit! I know that some items were risky to send because they were porcelaine but they were wrapped in two layers of bubble wrap, small bubbles inner and large outer. Then mounted within a cardboard cradel to hold the conent away from sides of the cardboard outer boxes. The items were double boxed in triple walled boxes. On several occasions recipients commented upon the outer boxes having big stab holes through them! Breakages reached a high point when a steel figure packaged as described above arrived damaged to the point where it no longer had any value to the collector or myself. Effectively breakages went from less than 5% in 2013 to over 50% in 2014. I don't wish to know why but despite improving the quality of packaging, buying stronger boxes and using polystyrene wotsits etc. I could reduce the breakage rate. Sadly, they always delivered the broken items which prevented my making any kind of successful insurance claim! I could not recommend this carrier to anyone.”

Helpful Report

Posted 10 years ago

Interparcel is rated 4.5 based on 9,925 reviews