I booked two separate parcels for collection with 5 days notice. My wife stayed off work all day and no collection was made. In the end I had to send the parcels by Royal Mail because my customers deserved delivery of their goods when promised. The collection was booked through Interparcel with Hermes. Hermes do not operate in the Highlands and so sub contract to local carriers (something of which Interparcel staff seem to not be aware). To be fair, Interparcel followed my instructions to cancel the uncollected orders and refunded the money paid directly. However, despite several emails, I am no closer to discovering whether the failure to collect lies with Interparcel, Hermes or a local carrier! One week later, a local carrier called to collect the parcels!! Drinking sessions and breweries spring to mind!