I have had to stop using this delivery service because of items being destroyed in transit! I know that some items were risky to send because they were porcelaine but they were wrapped in two layers of bubble wrap, small bubbles inner and large outer. Then mounted within a cardboard cradel to hold the conent away from sides of the cardboard outer boxes. The items were double boxed in triple walled boxes. On several occasions recipients commented upon the outer boxes having big stab holes through them! Breakages reached a high point when a steel figure packaged as described above arrived damaged to the point where it no longer had any value to the collector or myself. Effectively breakages went from less than 5% in 2013 to over 50% in 2014. I don't wish to know why but despite improving the quality of packaging, buying stronger boxes and using polystyrene wotsits etc. I could reduce the breakage rate. Sadly, they always delivered the broken items which prevented my making any kind of successful insurance claim! I could not recommend this carrier to anyone.