had to send a guitar to the midlands....used industry standard packing... arrived with substantial damage.....thank goodness I paid for the insurance... had considerable time sending seemingly endless photos of the box, the damage, the packing.....and numerous emails from the recepients saying this is not an uncommon thing with the carriers they use. eventually they said they would pay up then waiting till virtually the 28th day to send a cheque. polite and said a "standard sorry".....but came away with the impression that interparcel felt they were the injured party....and not the poor guitar.....which had to to "put down"........so....for me .....terrible initial service.....and not great customer service