I do not enjoy giving negative feedback but unfortunately the whole process has been a stressful saga from the word go! A Next Day Delivery (ha ha) was booked for collection on a Monday but this didnt happen till the Thursday evening, as it wasnt bought to my attention that the address I had been given had a line missing. Part my fault I guess but it took me several live chats & expensive calls to find out that this caused the delayed collection. Then, even though I had confirmation from the collectionee, Interparcel still maintained that the parcel hadnt been collected for a further few days. This was despite the fact I could give them the courier drivers name and ref. number from City Link. Trying to find out exactly the whereabouts of my parcel was proved so frustratingly annoying its untrue. Numerous expensive calls to both Interparcel and City Link were responded with the standard responses of we will look into this for you, sorry for any inconvenience caused and sincere apologies! And now despite City Link "extensively searching" for my parcel it has now been declared "lost"!! This is due apparently to the parcel losing its tracking label. And even though I have described the parcel, given them sizes again, told them exactly what they are looking for and knowing the collectionee was thoughtful enough to put an address label with my name and address on it, it has disappeared into some void that appeared between collection on Thursday evening to arriving at the warehouse on presumably Friday! The parcel which would have been quite big was infact a caravan awning due to be used on a weeks break at this half term with my family, so no I am not impressed, sincere apologies do not help and the inconvenience caused is more than they can appreciate. I am now very unlikely to be able to get an alternative as the same price as the one that has disappeared. I put my trust in these couriers and I feel very let down by the care they have taken with my goods. So now I have to go through the whole claims process too! Which will not im sure cover any inconvenience caused. The lack of communication between the two companies has been so frustrating its untrue. And just to add insult to the injury, I have just been told by the collectionee that City Link have tried to collect the rather large parcel that doesnt exist again. This is how parcels are meant to be sent - really???!!! Very upset and disappointed.