My shipment was lost...even though it was said to be delivered on April 4th of 2014. It is now May 23rd and I have spoken with at least ten DIFFERENT people via e-mail regarding my package. I have missed TWO military events at which this dress was to be worn. I feel that I am no closer to getting my claim resolved than when I started this process. Just today I have spoke to THREE people and (while they are attempting to be helpful I suppose) am forced to start from scratch each time. I do not know what is going on at Interparcel.... why would one claim be shuffled from one person to the next? The correct way to resolve and issue is to assign it to one person from initiation of the task to completion. Their system for dealing with lost packages is just crap! WHY am I having to be the one to initiate the conversation for an update? Why am I having to email EVERY person I have ever spoken with to get a response on the status of my claim? I have NEVER had an issue with a package not arriving before.... guess all my luck has run out. INTERPARCEL YOU CAN DO BETTER!! Oh and they keep calling me by the wrong name which just plain pisses me off!!