So my parcel was delivered promptly - Great, I thought. Then comes the highly officious email telling me to pay ?40 because I had booked the wrong dimensions, claiming the parcel was much bigger. There is NO WAY the dimensions they claim relate in any way to the parcel I sent, but I now no longer have it in my possession. So I manage to get the parcel recipient to send photos of the parcel with a tape measure showing that it's well inside the dimensions I had booked. The reply? it's going to take two weeks for Interparcel's courier to verify their records and then Interparcel will decide whether or not to believe me. The time and effort of all this is costing me and Interparcel way more than ?40. So when I point this out, the reply says "I apologise for the way you feel about this". Really??? You're taking responsibility for how I feel, but not for your error??? After making the error in the first place, plus the threat of an unjustified extra bill, and causing me and the recipient hassle, Interparcel just added patronising nonsense to their list of mistakes. All because their carrier can't measure the parcel correctly.