Bad company, as i business we used interparcel only once, for an overseas delivery, as they came back the cheapest, and gave them a go, big mistake. The delivery was collected from us, but the customer wasn't in to receive the parcel, and wasn't contacted, no card left , thus it was returned to us. Interparcel then proceeded to charge us £71 to process…. the return delivery (even though they never approved these costs with me), 3 times the original delivery cost, just to return a £10 poster....... I explained to them, it was far better to destroy the item as the cost of the poster is so low, but apparently its in the TC's and we have to pay any return delivery costs. We reshipped a brand new item to the customer, which arrived no problems, first time with SkyNet, who are excellent. I would highly recommend avoiding Interparcel, as they have grossly exaggerated hidden costs, which they sneak in the TC's, to simply make a killing on your misfortune!.