This was a large item (roll of lino) and bigger (longer) than most carriers would take. It was also a one off, single item and so was struggling to get a carrier to take it at a price that was less than teh item itself. There was no significant delay in collecting or delivering and it went smoothly It was a few months back that this order was handled and was very pleased with it and would use again. One quibble I seem to remember is that the website was not entirely straightforward but it allowed me to place and pay for the order, so probably wasn't that bad!